Complaints

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Need to talk to someone in the office about my situation and contact number for business does not work

  Business response

  10/03/2023

  We had a major power outage and it destroyed our phone system.  We are in the process of switching over to Verizon and with anything we had some set backs.

  We still have email and temporary phone numbers.  This individual can reach her payee at ************ and email address is still *******************************.

  I hope to get this totally fixed in the near future.

   

  Dannielle S*****
  

• Initial Complaint

  01/13/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My payee does not want to give me all my money from my social security checks and I called social security and they said my payee is not aloud to do that because that is my money for what I need to buy and they said my payee has give to me what I need and I told my payee 300.00 for January and I only got 200.00 and I am going to be very happy soon because I am not going to have this payee and I do not like this payee that's why I want to change and do not like this place and I reported my payee to social security because what happen this month

  Business response

  01/16/2023

  She can't afford to receive the amount she is requesting, her monthly income changed.  She is on a very tight budget now.

  Customer response

  01/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  My payee does not want to send me 100.00 for January 15th and I need it to get things I need now and I have money left out of my checks from January 3rd and I did not get right amount I needed on January 3rd and I want 100.00 now

  Regards,
  **** ********

• Initial Complaint

  07/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have not receive a check since june 8 and i need to buy things now they don't want to send me a check now or give me my money

  Business response

  07/11/2022

  Good afternoon -

  I spoke with Mr ******* ******** (*****'s father) today, July 11, 2022.  The issue seems to be that she is not receiving her spending checks when she should (2x month).  Originally, her mail was going to  * * *** ***** * *** *********** ** * ********** ** *****.  When ***** did not receive her scheduled check on June 15, 2022, her father requested I now send mail to her physical address at *** *** ***** *** * ******** * * ********** ** ***** - which we did for July.  Since ***** does not speak on the phone, I can only talk with her father.  I explained that she does not have the funds to send out a replacement check and that a Stop Payment would be a bank fee of 36.00 - which ***** did not want us to do. The only other option is to wait and see if any checks arrive to her address or are returned to us from the Post Office.  I explained all of this in great detail to Mr ********.

  If you have any further questions, please reach out and I will be happy to assist you.

   

  Lee Ann

  Team 4

  Reliable Payee Services
  

  Customer response

  08/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have not had a check since july 15th from my payee and i did not get a check now in august and they still owe me a check from june i need a check now because there's a lot of things i need to buy now i need a new pair of shoes, shampoo, clothes, things for house cleaning items, and other things i need and my dog needs things , my social security is my only income i have every month, i still have not got a check in mail now ,i am moving in sepetember after i get my check on 3rd i want 300.00 from my september check next month and of theres any other money i have send it to me because i will need it for moving, september is last month for my payee because i am moving and have to find a new payee

  
  Regards,
  
  **** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩