Complaints

• Initial Complaint

  02/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a washing machine for $255.00. When I got the washing machine delivered it was not working right. I immediately reached out and a mechanic came out. He did not fix the job. I went back to the business they promised me they were going to deliver a new washing machine to me as soon as one of the same size came in. No one never called me or came to replace my washing machine. The machine is loud and the agitation is ripping up my clothes. The business have lied to me several times and didnt keep their word.

• Initial Complaint

  10/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased 2 24’ stoves and a 28’ fridge l from Buchon Appliances on 600 W Lehigh Ave Philadelphia PA 19133. I visited 2times and I was reassured that their appliances was good in spite of the one appliance being outside and I asked was it damaged and was told no no worries very good I’ve asked for my money back the day of delivery and several times after they again reassured me that everything would be fine they would send someone to fix the issues on both appliances they sent Johnny the repair man came and he came several times to fix appliance in my Apt 1 and 1 time in my rental unit and yesterday 10/4/22 after I fixed up my Apt 2 to prepare to rent out I got the gas turned on to stove by my neighbor because it was off because the Apt was empty and 3 of the knobs was hard to turn and once turned the burner WOULDNT ignite I called the repair guy Johnny and he and my neighbor spoke in Spanish because the repair guy didn’t understand my English and Johnny said call company and he gave me the number to call I did and spoke to a man who sent repair man not Johnny and he attempts to fix the knobs and only fixed one so I paid him for that knob and asked him to leave. I text the number a woman who asked for my receipt and she wanted to let me know I wasn’t given a guarantee I explained to her I didn’t have my receipt but I could get my bank statement she said again I wasn’t given a guarantee I said your right but I was told your appliances worked and the stove in my apartment my grandsons and I could’ve died due to your defective appliance the *** gas company in Philadelphia came and turned my gas valve off 9/14/22 because the left back burner was leaking gas and gas build up in the oven and now I’m cooking on a burner from ******* since. And now I’m ready to rent my apartment upstairs and can’t because the stove only has 2 burners that work. I asked the company to do the right thing by me as a customer and by them knowing these appliances was defective

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