Complaints

• Initial Complaint

  09/28/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Someone opened an account with the *** using my name and email. They also used my information to enter into a Phillies ticket drawing. I emailed phillies@tickets.com to delete my account and remove my information from the drawing. They have refused to do so.

  Business response

  11/10/2023

  I have attached the email correspondence in question from the customer *********************************. As communicated in the attached email, there is no Phillies ticketing account created for ******** in our system associated with the email address she is communicating with. Nor do we have any ticketing accounts with the name "*******************************". There was no refusal on behalf of the Phillies instead ******** didn't reply to our follow up email asking for other potential information for us to investigate to see if a ticketing account did exist.
  
  For context, entering your name and email information into our Postseason Ticket lottery opportunity doesn't require any purchase. Someone may have entered her name without her knowledge but there is no ticketing account created unless the customer is selected as a winner and decided to complete a purchase. If she is receiving any unwanted email correspondence from the Phillies there will be an unsubscribe list below for her to click on and follow the prompts.   
  
  Please let me know if you have any further questions.
  
  Best, 
  
  ************************************************************************ SHRM-CP | Manager, Ticket Services
  
  The Phillies

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩