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          Business Profile

          Hospital

          Children's Hospital of Philadelphia

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/11/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            Account# *********** Date of Visit - 5/19/2023 Service provided - ***/*** Billed amount after Insurance - $3031.81 We were there for a wellness check based on my pediatrician's recommendation. We were there just less than 90 minutes and they didn't even tell us the procedures what they would do and how much it would cost. When there is such a huge bill going to be there, it's their responsibility to provide to inform us before going with that procedure. How it would be paying a $3000 bill just 30 minutes for a doctor's visit? Such big reputed hospitals can't do such business by not keeping informed about all procedures and costs. I am pretty sure 100% every parent will agree with my pain and agony. It's totally ridiculous of hospitals doing such business practices rather than being family-friendly. They clearly know that this procedure is not required and why did they perform such expensive without discussion? Now I feel that all their ads are deceiving and misguiding parents.

          • Initial Complaint

            07/10/2023

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            The Children's Hospital of Philadelphia enagged in deceitful billing practices for services that weren't rendered.

          • Initial Complaint

            05/16/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Hello, I am reaching out to your company for assistance. I have been trying to get a few things corrected from the Children's Hospital of Philadelphia (CHOP) Billing Department. 1. I have been getting bills that have been submitted to collections that don't belong to the care that was rendered to my son. 2. My son's ******* **** online medical records have someone else's billing information and medical information included in his online chart, which is a major HIPPA infraction. I have reached out to the CHOP billing department on several occasions to have this corrected in the past. I accidentally paid the copayment in a hurry because of the referral to collections and not paying attention that the bill was not mine. Can you assist me in getting the above complaints corrected? I have uploaded evidence from my son's online chart, which also reflects the last date he was seen at CHOP, which was May 9, 2022. Thank you for your assistance in this very stressful matter. Best regards,**** ****

          • Initial Complaint

            02/28/2022

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            My daughter was a patient with chop and I set up a billing account for services. After the debt was paid on Dec 3, 2021 . 365. 25 was taken out if my checking account and moved to their foundation. The foundation does not dispute that they have this money. I have ask them and my bank has also asked that the money be returned. They do not respond. They had access to my banking information. This was done without my consent or knowledge. I have spoken to their billing department and they say I sent it . That is not true and in fact , I saw the same amount pop up the month before but it was not processed. Thank- you for your time and attention *********************** patient dob 03/02/01 dec3,2021 365.25 cents

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          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 64

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          3401 Civic Center Blvd

          Philadelphia, PA 19104-4319

          Get Directions
          (215) 590-1000

          Customer Complaints Summary

          12 total complaints in the last 3 years.

          7 complaints closed in the last 12 months.

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