Reviews

No one should invest in this company. Very poor investment choices. This is not someone you want to trust for your familys well ******** my mom had a policy thru them. She past in late 2021. The forms they provided were incorrect. These were sent in 2022. No effort was made to correct their error.Their customer service has been appalling. Hanging up on me with simple questions such as do you have the executor information on file. They are not willing to process full distributions on beneficiary accounts as direct deposit. They are holding money in order to acquire additional interest on those moneys during that timeframe. Well there timeframes are up to 7 business days to process. Mail is sent **** standard so additional 7-10 business days. Then up to ten business for your financial institution to hold check while processing. This is unethical to allow up to 30 business days for them to accrue interest on our moneys while average middle class Americans are paying 30% interest on their credit card debt. Do not invest anything in this corruption.

The person I dealt with was able to figure out that the employer put my wrong social security number in and was able to get that changed

Not a very good company to deal with. No one knows or can answer your questions.

RSI IS THE WORST. AVOID AT ALL COSTS AS IT WILL INDEED COST YOU.Sadly joining all the other one star reviews. They seem great at making it impossible to contact anyone who knows anything at ***. Thus, claims don't pay even though they certainly take my money every month.

Reliance Standard is the worst company I have ever had the misfortune to be associated with. They were the company insurance provider for years before I joined the company and it was the most excruciating experience trying to get any information from them. For years they collected premiums for insurance products that we discovered our employees were not even enrolled in. On top of that they refused to refund the premiums for the employees who had paid for coverage that they never had.

Horrible service. I filed a short term disability claim and have not been able to get a hold of my Claims Examiner, only ever able to leave a message for her through other customer service reps. **** never received a call back from her. It is painfully clear that they throw constant paperwork and phone tag obstacles at clients to prevent them from paying out on claims. Absolutely shameful and I will be canceling my short term disability policy through them as soon as I can, because why would I pay in an exorbitant amount in premiums just to be jerked around trying to get 60% pay for one week of missed work? I couldnt possibly afford to take off more time than that and now its clear I couldnt even afford to miss that much work with this insurance policy. Avoid this company at all costs.

My company hired Reliance Matrix for ADA ************* requests. They gave me less than 15 days to return my ********** The letter was dated May 31 and I didn't receive it until June 3. I called the representative and her voicemail was outdated stating that she was out of office until May 26 yet we were in June. Then her mailbox was full. I wrote an email and asked for an extension and she said no. I contacted HR to let them know what was happening. The doctor provided the certification and now the company rejected my doctor's ********** I wrote back to the representative and told her I will not engage with a company that has an F on the BBB or one star with Consumer Affairs. I sent the links to the reviews to HR today. I didn't want to get HR involved but they need to know. I also wrote back to representative and told her that I will not communicate any further. I asked for an *************. The doctor's ********* is clear. I signed a waiver to give up my medical records which I will rescind. CORPORATIONS that do business with this company need to read the reviews. I am sick and cannot deal with this type of run around.

As far as I am concerned this company is the worst I have ever dealt with. My mother, at the age of 82 was conned into purchasing a policy, that she was led to believe would cover her end of life expenses. She paid $10,000 up front. She passed on December 19, 2023, having just turned 93. Going through her things I came a crossed a letter from Reliance saying she needed to make an election of options pursuant to the contract since a 10 year period was elapsing. One of the options was the cash surrender of the policy for $12,218.00. I contacted Reliance and notified them of her passing. I am her eldest son. I was sent paperwork to fill out which required a death certificate. I obtained the death certificate the end of January 2024 and immediately submitted the required paperwork, a copy of her will naming me as her executor. I asked for a copy of mother's policy. Reliance refused, saying I needed a court order. Reliance also said that now the only option was to receive quarterly payments of $309.00 per quarter for another 10 years. Reliance acknowledge that I was listed beneficiary on the policy. Three months later and only after contacting the Insurance Commissioner, did they provide a copy of the policy. Despite my mother being bed ridden, in and out of the hospital and in a care unit for the last 4 months of her life the policy converted to this quarterly payment on November 23, 2023, less than a month before her death. A time when she was incapable of making a decision nor was anyone else aware. Reliance continues to argue that to make an exception would be a breach of their own contract. I believe time for selecting an option should have been tolled (extended) during mother's incapacity. My mother was *******************************.

Heh a credit rating of "-C"... I wish it was that good. This organization is absolutely horrible to deal with. **************** is non existent.The only interest they have is in making money off people with disabilities through predatory and unfair behavior. Good luck getting a hold of anyone to even answer a question, never mind ensure prompt payments when you become disabled. A bunch of crooks.

My husband has been trying since Dec. 4th to withdraw funds and claim file Dec. 14, 2023 to withdraw his money and it's January 11th 2024 and he still hasn't received it! We went to his advisor who requested all the money be withdrawn and sent to a new company and still no funds have been sent to the new company which I'm beginning to think is just as bad as the first!!! Don't do business with this company you will regret it we're going to hire a lawyer next if not resolved this week!