Reviews

We have been getting uniforms at Flynn for 5 years now as no other choice. Service is terrible, I hate going there. The staff are not engaged, looked unhappy with their job and not reliable. Every year it's the same!We went there 2 weeks ago, My son tried on short sleeves polo. I told the staff we will buy 3 of those, gave me 2 as that was all they have. I was about to wash them when I saw they were long sleeves. So we went back there again to return/exchange. No short sleeves available so we had to order and pay shipping! What kind of company is this? What kind of service is that? We went back to the store because their staff is so unreliable and could not be trusted and we have to pay shipping to correct their mistake. Horrible. I hope there would be another company that can make uniforms for schools. They need a competition. One year, we ordered online to avoid going to the store. Package came with bugs inside, we took it out and opened it outside of our house and sprayed with bug spray! Unbelievable! Flynn O'Hara, you need to improve your service now.

I am so sorry for the inconvenience that you experienced.  If you would like to share your information I would love to speak to you and see how we could improve your experience.  Please reach out to me at **********************************************************************

ALL SCHOOLS BEWARE I ordered summer uniform skorts for my daughter on July 27th and was told in store that the product was available but not in the store and that I would receive the skorts 1wk later in store. On July 31st strangely I received an email that unfortunately the skorts are now on backorder and it may be up to 8 weeks before receipt which would almost be time for my daughter to change to her winter uniform. I was confused so I called the Atlanta GA store. It was then I learned that no employee in the store has access to know what is really available at the warehouse, they can only place the order. Not only did they place the order on the 27th they charged my card nearly 600 bucks with no issue. I called customer service and spoke to a representative. She informed me while looking at the system there was NO ETA on when the skorts would be available and there could be several orders ahead of mine. I asked her how are you taking orders and you don't know what products you have to fulfil them? I told her this is illegal and considered bait and switch. You either have the product when someone pays money for it or you properly tell your customer you don't have the product and you allow them to make a decision on ordering at that time. There is no alternative. I asked to speak to a manager. The customer service manager came on the phone telling me the exact same story on "how their process works". So in a nutshell when the product is not available in store and you place an order through the warehouse IN STORE, no one has any idea what products are available or accounted for. When it gets processed at the warehouse, the customer service manager also doesn't know what products are available either. The customer service manager informed me they allow orders to keep being placed because they know people need their uniforms... somehow however they forgot they need to tell people the truth if the product even exist BEFORE TAKING MONEY! Time for a new vendor.

I had the pleasure of speaking with this customer.  Due to the custom nature of the products we sell and the need for us to provide the product to the customer even if we have to have it manufactured for the customer we do have customers pay for the order when it is placed.  The order she placed was on back order for about 4 business days and we shipped the order to our Atlanta store per her request on 8-5-2024.  I offered to ship the order to ********************** home for her inconvenience but her preference was for me to ship it to the store.  Although the item was not in stock when the order was placed we were able to get the skirts in Ms. ******** hands within days.

wow, incredible and caring staff-especially a shout out to staff member ******* for all the help, and for giving me an incredible experience at Flynn Ohara. In addition beautiful and organized store. I went to the store on ***********************

Thank you so much for the review. We will be sure to send this over to our Brooklyn store team. We really appreciate you reaching out.

It was our first visit to the store. I wanted to thank Representatives ********************* and **************** who helped us make purchase all necessary items. It took quite some time and the staff was incredibly patient and professional! I would gladly give 5 stars to the staff and the service, however I gave four stars because the quality of the cloth used and the cut of the blazer and skirt could be and should be worked on!Thank you!

Good morning,Thank you so much for the nice review on our service, we work hard to provide customers with the best experience possible. Im interested to understand what we could do better with the fit of the skirt and blazer. Please feel free to email me at *********************************************************************** so that we can find some time to speak about what we could improve.Best,Eireann Flynn

Second year in a row that we’ve waited months and months for our order. This year, I ordered 4/2 and as of 9/18, we are still waiting. Not sure why they are so bad. Meanwhile, they don’t charge your card when it ships, but rather when order is placed. So they are just holding our money.

Dear Ms. Solak, I am so sorry for the delay in your second order that you placed on June 20, 2022. These 2 jumpers are on backorder from the manufacturer until 10-10-2022. I have refunded you for these 2 jumpers but we will ship them to you as soon as they arrive at our facility. I apologize for this inconvenience.