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58 Customer Reviews
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Review from Lance D
1 star01/31/2025
I dont know how this company ever got a charter to operate a bank. Every single process is hamstrung with unnecessary process that complicate the simplest transactions and frustrates its customers banking needs. There is nothing in its operation to recommend it to consumers, I can see why its not BBB accredited.
First National Bank of PA Response
02/03/2025
Dear Major ******, At First National ******************** (FNB), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the ********************** on January 31, 2025. We would encourage you to contact *** by visiting one of our local branches, calling our ************** at ************, or writing to our Customer Feedback team at: ******************************************* Bank, Attn: Customer Feedback, ******************************************. We look forward to the opportunity to assist you. Sincerely, First National BankReview from Kit K
1 star01/08/2025
I hate this bank. They dont tell the truth about Zelle payments. One time its immediately available, the next time it goes through as a credit and its not available until the next day. Now i have to deal with an overdraft fee when a Zelle payment was sent well before any cut off time, from another first national bank customer.And before the auto reply tells me to call customer service, customer service cannot help me with this matter. The most they can do is redirect my call to my home branch. The last time I asked the ****** ****** to refund me over THE SAME thing (this has happened several times), the manager promised to look into it for me and then ignored me. Its such an underhanded way to make a profit off of someone.If it wont be available until the next business, tell us, so we have the time to make it the bank.First National Bank of PA Response
01/09/2025
Dear Customer, At ******************************************* ******************** (FNB), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the ********************** on January 8, 2025. We would encourage you to contact *** by visiting one of our local branches, calling our ************** at ************, or writing to our Customer Feedback team at: Customer Feedback ******************************************* Bank of Pennsylvania Suite ************************************************ We look forward to the opportunity to assist you. Sincerely, First National BankReview from Jason F
1 star12/02/2024
WHAT A PIECE OF C*** OF ORGANIZATION!!! MAKE EVERYTHING AS HARD AS YOU CAN !!! PRETTY BAD YOU **** ALTERIOR MOVITES !!!! STAY AWAY AND NEVER DO BUSINESS WITH THEM EVER AGAIN! EVER WITH A CAPITOL E !!!First National Bank of PA Response
12/03/2024
Dear **************** First National ******************** (***), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the ********************** on December 2, 2024. We would encourage you to contact *** by visiting one of our local branches, calling our ************** at ************, or writing to our Customer Feedback team at: Customer Feedback ******************************************* Bank of Pennsylvania Suite ************************************************ We look forward to the opportunity to assist you. Sincerely, First National BankReview from Craig K
1 star11/09/2024
The bank can't get their story straight on the hold time when depositing large checks. On 11/4/2024 I deposited two large checks issued to me by a large NYSE listed company. The teller told me there would be a 5 day hold. On 11/9/2024 I logged into my online account and it showed the hold would be until 11/12/2024, which is a 7 day hold. When I called the customer service 800 number they told me that the hold would be 10 days. When I asked whether they could tell me if the bank had received funds from the issuer of the check they told they could not but the branch could. The ******************************************************************************************************************************* my account. I then went to the branch which denied they had the ability to tell when the funds where collected and were not able to give me the document about the hold that the 800 number folks said I should have gotten. I called the 800 number when I returned from the branch and was told that the hold could go beyond 10 days. So have been told 5, 7, 10 and 10+ days by ***. What do I think of ***? Not much.First National Bank of PA Response
11/12/2024
Dear *************** First National ******************** (***), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the ********************** on November 9, 2024. We would encourage you to contact *** by visiting one of our local branches, calling our ************** at ************, or writing to our Customer Feedback team at: Customer Feedback ******************************************* ********************************************************************************************************************** We look forward to the opportunity to assist you. Sincerely, First National BankReview from Jennifer W
1 star11/08/2024
Horrible!!! They screwed my daughter over big time, repossessed her car over $800 and wanted almost $4000 to get it back , knowing she could not come up with it in 2 weeks, so now they will auction her car for cheap and still expect her to pay the $16000 loanFirst National Bank of PA Response
11/12/2024
Dear Ms. ******* At First National ******************** (FNB), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the ********************** on November 8, 2024. We would encourage you to contact *** by visiting one of our local branches, calling our ************** at ************* or writing to our Customer Feedback team at: Customer Feedback ******************************************* ********************************************************************************************************************** We look forward to the opportunity to assist you. Sincerely, First National BankReview from Florence J
1 star11/07/2024
HORRIBLE customer service and even worse record keeping. If you open a loan with this bank you're simply screwed unless you're wise enough to payoff and/or move the loan somewhere else which I'm working on right now. I'm assuming this bank is on its way to going under like all the other banks that don't honor or care about great customers. I'm probably wasting my time even writing this review because this bank isn't even BBB accredited which says a lot. I'm giving one star because we're forced to select a star, but the reality is they don't even deserve the one star.First National Bank of PA Response
11/08/2024
Dear ****************** First National ******************** (***), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the ********************** on November 7, 2024. We would encourage you to contact *** by visiting one of our local branches, calling our ************** at ************, or writing to our Customer Feedback team at: Customer Feedback ******************************************* **********************************************************************************************************************. We look forward to the opportunity to assist you. Sincerely, First National BankReview from Kierstin C
1 star07/24/2024
Would never finance anything thru them again. My parked car was totaled and my insurance and gap insurance paid it off in full in a timely fashion on their end. However on the banks end they refused to help retrieve documents needed to submit to the insurance and gap insurance in a timely fashion and turns out they are still charging interest on a loan that was to be completly paid off due to dragging their feet on their end.First National Bank of PA Response
07/25/2024
Dear ************************, At First National **** of Pennsylvania (FNB), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the ********************** on July 24, 2024. We would encourage you to contact FNB by visiting one of our local branches, calling our ************** at ************, or writing to our Customer Feedback team at: Customer Feedback ******************************************* **********************************************************************************************************************. We look forward to the opportunity to assist you. Sincerely, First National ****Review from Jennifer K
1 star07/23/2024
I am very concerned about the amount of the overdraft fees and also how they are determined. I always make a deposit to cover the differences in my account, but I have incurred 2 late fees this week alone because my deposits were NOT posted in a timely manner. I made these deposits at the *** before the start of the business day. Yet, the withdrawal was put through my account and the deposit was not. Because of the first overdraft fee, I incurred a second one because I did not put money into the account to cover the $35 fee because I was not aware of it. When I check my app, I was NEVER in the negative. It shows my deposits on the same day as the withdrawals. If the deposits do not process until the next day, then it should show they aren't deposited until the next day. The fees are ridiculously high, but when I make deposits to cover my withdrawals, it makes it even worse. I will be filing a complaint with the ***** *******, I believe from the **********, WV or *********, WV branch, is not giving me the $70 back in fees. Therefore, I will be closing my accounts, my family's accounts and I will be reaching out to friends as well. I am a Senior Accountant at my job and fully understand how this is supposed to work.First National Bank of PA Response
07/24/2024
Dear ****************, At First National **** of Pennsylvania (FNB), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the ********************** on July 23, 2024. We would encourage you to contact FNB by visiting one of our local branches, calling our ************** at ************, or writing to our Customer Feedback team at: Customer Feedback ******************************************* ********************************************************************************************************************** We look forward to the opportunity to assist you. Sincerely, First National ****Customer Response
07/30/2024
I have done all of the things FNB mentioned in their comments and have never received any correspondence back.Review from Thomas G
1 star06/20/2024
I have IRA's and Roth's with them and trying to move it to make more interest and they are making it next to impossible to move to another investment firm.First National Bank of PA Response
06/21/2024
Dear **. *******, At First National Bank of Pennsylvania (FNB), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the Better Business Bureau on April 12, 2024. We would encourage you to contact FNB by visiting one of our local branches, calling our Contact Center at ************, or writing to our Customer Feedback team at: Customer Feedback First National Bank of Pennsylvania ***** *** *** ********** *** *********** ** **********. We look forward to the opportunity to assist you. Sincerely, First National BankReview from David B
1 star06/13/2024
Not a good neighborhood bank / they take every money out of your account over anything & while I was banking with them I saw them get robbed 2 times. 1 time on Hardford road 1 time at Eastern Ave. Maybe it's because of how they do business at these location.
First National Bank of PA Response
06/14/2024
Dear Mr. ******, At First National Bank of Pennsylvania (FNB), we believe that feedback from our customers helps us provide better service in the future. Therefore, we wanted to take the time to discuss the customer review you submitted with the Better Business Bureau on June 13, 2024. We would encourage you to contact FNB by visiting one of our local branches, calling our Contact Center at ************, or writing to our Customer Feedback team at: Customer Feedback First National Bank of Pennsylvania ***** *** *** ********** *** *********** ** ********** We look forward to the opportunity to assist you. Sincerely, First National Bank
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