Complaints

• Initial Complaint

  12/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a $250 gift card for Christmas from a relative in 2023. I have tried to use the card in person and online. I have requested the card to be ran in different ways and transactions below the amount on the card. It gets declined every time. **************** is impossible to get answers from. The online chat just goes in circles. I call the customer service number, and it tells me no one is available and disconnects. I will never purchase a gift card from this site and will be sure to spread the word as much as possible too.

  

  Business response

  12/31/2024

  Thank you for your feedback and we apologize for any poor experience with our Support at this busy time. We are always aiming to improve our support and your feedback is valuable to us.
  
  In reviewing the card transactions, we see a recent successful transaction which we trust resolves your card concerns. Please let us know if we can assist you in any way further.

  
  
  

• Initial Complaint

  11/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  ON NOVEMBER 06TH - WEDNESDAY - 2024 - APPROXIMATELY AT 2 :00 P. M. EST. - I INTENDED TO PURCHASE A **** $500.00 GIFTCARD FROM GIFTCARDGRANNY. I HAD CALLED THEIR CUSTOMER SERVICE TELEPHONE NUMBER A FEW DAYS PREVIOUSLY IN ORDER TO MAKE SURE THAT MY ORDER GOES SMOOTHLY. I HAD CALLED MY CREDIT CARD COMPANY WHICH IS : - :- DISCOVER CARD FINANCIAL SERVICES ABOUT 5 MINUTES TO NOTIFY THEM ABOUT MY UPCOMING PURCHASE WITH GIFTCARDGRANNY. I TOLD THEM THE NAME OF THE COMPANY - THE KIND OF GIFTCARD THAT I INTENDED TO PURCHASE - THE TOTAL AMOUNT OF MY PURCHASE. SO I WENT TO THE GIFTCARDGRANNY APP AND WEBSITE TO PLACE MY ORDER. I HAD THE COOKIES ENABLED ON MY INTERNET BROWSER. I REFRESHED THE WEBSITES WEBPAGE ATLEAST 3 OR 4 TIMES TO MAKE SURE THAT I WAS LOGGED INTO MY ACCOUNT. THEN I TRIED TO SUBMIT MY OWN PERSONAL INFORMATION. I RECHECKED MY INFORMATION 3 TIMES TO MAKE SURE THAT IT WAS CORRECT. I INPUT MY CREDIT CARD INFORMATION EXACTLY AS IT IS SHOWN ON MY CREDIT CARD. I INPUT THE SECURITY CODE ON THE BACK OF MY CREDIT CARD AND I TRIED TO SUBMIT MY ORDER. I HAD A PROBLEM WITH THE ***** CODE FOR THE FREE SHIPPING SO WHILE I WAS TRYING TO SUBMIT MY ORDER I CALLED UP THE GIFTCARDGRANNY CUSTOMER SERVICE TELEPHONE NUMBER.AND I WAS SPEAKING WITH A MALE *** THERE. MY ORDER WENT THROUGH. AND THEN 2 MINUTES LATER GIFTCARDGRANNY CANCELLED MY ORDER. THEY TOLD ME TO TRY AND RE SUBMIT IT ******** I TRIED TO DO IT ANOTHER 3 OR 4 TIMES. THE ORDER(S) WENT THROUGH AND THEN 2 MINUTES LATER THEY ALL WERE CANCELLED. SO I CALLED BACK GIFTCARDGRANNY AND THEY SAID THAT IT WAS DISCOVER CARD FAULT AS TO WHY MY ORDER(S) DIDN&#**;T GET PROCESSED AND TO CALL BACK DISCOVER CARD. THIS WENT ON FOR 3 OR 4 HOURS WITH ME TRYING TO PLACE MY ORDER(S) AND CALLING EACH COMPANY NUMEROUS TIMES. GIFTCARDGRANNY CHARGED MY CREDIT CARD $506.95 - AND THEY REFUNDED THE TOTAL AMOUNT TO MY CREDIT CARD. I AM IN GOOD STANDING WITH MY CREDIT CARD COMPANY. I HAVE A ZERO - 0 - BALANCE - I HAVE OVER A 800 POINTS CREDIT SCORE RATING. AND I HAVE SUFFICIENT FUNDS IN MY BANK ACCOUNT IN ORDER TO PAY MY CREDIT CARD COMPANY FOR THE PURCHASE. I WAS ***NOT*** TRYING TO SPEND FIFTY THOUSAND DOLLARS I WAS ONLY SPENDING $506.95. - I CALLED BACK GIFTCARDGRANNY SEVERAL TIMES AND THEY REFUSED TO PROVIDE ME WITH ANY EXPLANATION AT ALL OR ANY REASONABLE EXPLANATION AS TO WHY MY ORDER(S) WERE NOT PROCESSED. THEY "STATED" TO ME "THAT YOU CAN NOT MAKE ANY PURCHASES FOR ANY GIFT CARDS WITH OUR COMPANY" SO I CALLED BACK DISCOVER CARD ONCE AGAIN. I KEPT ON GETTING THE RUN AROUND FROM BOTH COMPANIES. THEY BOTH SAID THE IT WAS THE OTHER COMPANIES FAULT AS TO WHY MY ORDER(S) DID NOT GET PROCESSED. I RESIDE IN A NURSING HOME IN ************* AND I EXPLAINED TO 2 SUPERVISOR NURSES OF WHAT TRANSPIRED WITH GIFTCARDGRANNY AND DISCOVER CARD SERVICES. AND BOTH NURSES SAID TO ME THAT

  

  Business response

  11/12/2024

  Hello ******.
   
  We have reviewed your recent order history with us and we have confirmed that your account is not approved to place orders with us.
  We were unable to verify certain (1) order, (2) payment, and/or (3) delivery information. When we cant verify this information, we are unable to process your purchase and are unable to reverse this decision. 
  We understand your frustration regarding the unavailability to place a purchase on our website. 
  As the gift card industry is highly regulated, we are unable to provide further details as to the specific reasons your transaction was declined. 
  We do apologize for this inconvenience.

  Customer response

  11/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  **** - 11/12/2024 - TUESDAY - THIS IS ***COMPLETE NONSENSE GIFTCARDGRANNY**** - I WILL CONTINUE  AND PERSIST ON FILING A MULTITUDE OF COMPLAINTS WITH VARIOUS AGENCIES AND GOVERNMENTAL AGENCIES FOR DISCIMINATION - LIES - EXCUSES - HARASSMENT - ETC. - *********** *****

   

• Initial Complaint

  11/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 10/26/24 I ordered a ****** **** gift card and paid ******. Gift card (plastic) never received via mail. Tried reaching the company and follow bots tracking link and fed ex said the tracking link is not legitimate. Also, when on the app, I click my order status and says still pending fulfillment! Other buttons say page not found. I fear this company is a fraud!

  

  Business response

  11/12/2024

  Hi ******
  Our support agents have responded to you directly and assisted with your case. We hope their support has provided the desired resolution. We apologize for any inconvenience caused. If there are any questions please do not hesitate to contact us at **********************************

  Customer response

  11/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  If I do not receive the refund as promised, then that will become a new issue.
  
  Regards,
  
  ****** *****

• Initial Complaint

  09/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My mom purchased a card from here so I wouldnt get kicked out my house and they scammed me I was Supposed to get a email the app was on Apple Store I thought everything was legit when I wrote they said the purchase was not excepted the reviews where alerting I

  

  Business response

  09/30/2024

  Hi *******
  
  Our agent team responded to you via a ******** support request yesterday 09/29/24. There were 3 orders attempted by the purchaser and all 3 orders were canceled. There was no gift card purchased or funds received by our team. An order can be canceled for a variety of payment or account based reasons. The purchaser can verify with their bank that any Pending authorizations are not a charge and they will fall of their account.

• Initial Complaint

  09/23/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On Sept 16, I ordered a $100 plastic gift card - paid $109 and have not received as of 09/23. Says shipped but is showing Pittsburgh scan for the last 6 days.

  

  Business response

  09/23/2024

  ** ******

  Our support agents have spoken with you today and we hope that their advice and guidance was helpful to you. We apologize for any inconvenience and as discussed, please do feel free to get back to us if the card is not received and we will assist you with next steps. Have a great day!

  Customer response

  09/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  

  I am waiting till tomorrow (09/25) as per the vendor to see if I receive it, If not, the vendor asked for a call to provide a refund
  Regards,
  
  ****** *******

• Initial Complaint

  09/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a gift card on 9/12/24 for my grandsons birthday. It was supposed to be shipped out the same day. Today I was informed that the card has not been received. When I checked the status it was still in printing. I texted with the company and the only options are to ship it tomorrow by regular mail or receive a refund. These options are totally unacceptable! No one should ever use this company!!!

  

  Business response

  09/30/2024

  Dear Mona 
  Thank you for your feedback. We apologize for any inconveneice caused with respect to your card not shipping out as expected. We have fully refunded the order and we will review options to expedite shipments of this nature, should it occur in the future. Our clients feedback is important to us and we are always aiming to improve both product and service. Have a good day.

• Initial Complaint

  09/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I received a $150 Gift Card Granny digital visa gift card from work earlier this year. I successfully made a purchase from Redbubble ****************** ****************** for $54.66 on 02/08/24. However, since then over the last 7 months, I have tried to use the remaining $95.34 online for many different purchases (26 purchase tries) and ALL have been declined. Some of those declined purchases have been at Redbubble, which previously accepted payment on that digital Visa card 7 months ago. I received the items I ordered in February. My fear is that my employer purchased the $150 card from Gift Card Granny, and since I can’t find a way to use the remaining $95.34, then Gift Card Granny gets to pocket that money. The digital gift card cannot be used physically, and it is valid until January 2025, and all purchases I’ve tried to make have been less than $95.34 so there were sufficient funds on the card. The gift card granny site doesn’t recognize any issues with my card and they state it should work, but it does not.

  

  Business response

  09/10/2024

  ** ****
   We are very sorry that you have experienced this issue with this card. Unfortunately, we have not found any previous support requests from you about this card. We have looked into it and see that it was previously suspended to protect the funds for security reasons. It has now been unsuspended and ready for use again. Please feel free to contact our customer support team if you need any further assistance. You can send an email to ************************** whenever you would like. We typically reply to emails within 15 minutes 24/7/365. I hope that this helps.

  Customer response

  09/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  *** ********

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Giftcardgranny never take any effort to verify the legitimacy of the order placed. Instead the agent just accuse buyer “potentially” commit fraud and threaten never place another order. Other business may have user verification but there is none at giftcardgranny.

  

  Business response

  09/09/2024

  **** *****
  
  Thank you for the feedback regarding your canceled order. We will ensure this is passed to our product and compliance teams so they can evaluate the verification process. In many cases we aim to protect our clients from fraudulent activity on their payment cards, or we are unable to verify certain (1) order, (2) payment, and/or (3) delivery information.

  Customer response

  09/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint I* ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** **

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I originally bought two $50 gift certificates from Gift Card Granny. After purchasing the egift certificates I noticed I did not get a confirmation email or text. So I contacted Gift Card Granny and a customer service representative returned my call. She told me the sales wasn't finalized and she cancelled the sale altogether on July 10, 2024. She said I needed to make a new purchase. I made the new purchase, thinking the old purchase was cancelled. After checking my bank account a couple of days later, I realized Gift Card Granny had sent both purchases, thus they charged me for both. I contacted them again and was told there was nothing they could do because the gift cards went out. The second set of gift cards were only purchased because customer service said the first transaction didn't go through properly and they cancelled the transaction. I feel this was a Gift Card Granny mistake and they need to own up.

  

  Business response

  07/23/2024

  Dear ******

  Thank you for the feedback and taking the time to work through this case with Warren S***** We hope you are satisfied with the outcome. We do apologize for any inconvenience we may have caused. Have a great day.

   

  Regards, R******

  Director of Customer Care

  Customer response

  07/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  05/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was given this card electronically. I used it to purchase something on Amazon, but Amazon told me the card was declined. So, when I look at the card, it wasn't declined. Amazon said I would have to pay for it again, so I told them to cancel the transaction and put the money back on this gift card. That was 5 days ago and Amazon says they cancelled the transaction. Gift Card Granny won't take the pending charges off. There's no way to contact the company. Amazon says it's up to them, but they don't seem to give anyone a way to contact them. I feel like 5 days is a really long time to have a pending charge on my account. I am concerned that Gift Card Granny is a scam and they stole the money. I want a refund. I am not including specifics about the card out of fear of it being stolen. I have all the documentation.

  

  Business response

  05/28/2024

  ** **********
  Thank you for your recent review and apologies for this unfortunate occurrence. We have had one of our agents reach out to you to address your recent card use with Amazon. The charge was pending and had not been completed or voided by the merchant. We have subsequently rechecked your card and can see they revered the transaction and you have managed to use the returned bunds. Please let us know if we can be of any further assistance.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩