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          Business Profile

          Valet Service

          Towne Park Claims

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Valet Service.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/28/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Hello,My name is *********************** and I would like to touch base with you regarding a claim that was submitted to you during the month of April 2023 with the claim number ***********. *************************** is the manager of Towne Park Valet parking in ****************Portland/Downtown and the person who let me know that the claim has already been submitted. What actually happened was a hit on our ***** ***** (Plate No ******) during our stay at the hotel above. We stayed at **************Portland/Downtown for two nights(Check in on April 8th, check out on April 10th) in room #***, Booking No. **********. You can find attached the Guest Claim Statement/Witness Statement that I filled out that day. I have tried to touch base with Valet Parking Manager *************************** but I haven't received any update except the one that I received a couple of weeks ago by text message, letting me know that he has already submitted my claim with the number *********** and that I would receive something from your claims department in my mail soon. I haven't received anything yet. I would really appreciate your help on that one. It would be great if I could have an update. It's been more than two months now, still waiting to receive a compensation for the damage to my car or a solution in order to fix it. Have a good day!***********************

            Business response

            07/28/2023

            Thank you for the follow-up. We have a record that our liability decision was mailed on 4/24/23 and emailed on 7/13/23.

            We regret any inconvenience this matter may have caused you.

            The most expedient course of action is for you to report this matter to your private passenger insurance carrier, and provide them a copy of our liability decision. If they disagree with our position they will subrogate against us and a final binding decision will be taken in arbitration.

          • Initial Complaint

            05/02/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Towne Park Claims refuses to pay for a damaged seat that their valet caused. I will be suing them and retaining a lawyer. I don’t care if it takes 10 years, they are going to pay for the seat their employee broke then tried to hit the piece he broke off. Thank you.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          450 Plymouth Rd Ste 300

          Plymouth Meeting, PA 19462-1644

          Visit Website
          (866) 892-9604

          Customer Complaints Summary

          11 total complaints in the last 3 years.

          8 complaints closed in the last 12 months.

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