Complaints

• Initial Complaint

  12/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The date of transaction was September 7th, 2022. I spent $3,800 before taxes. It was $4,028 with taxes. The sold me a car, 2007 *** ****** to be exact. I've had a few problems since I got the car. On the first day, I had to get a new battery because the one in it had died on me. Then, a few weeks later I had to get it fixed because the radiator and heater hose were leaking. I spent a ton of money on antifreeze because of it. Also, now the breaks/callipers are giving me problems. I can't even start/drive my car, I haven't been able to for a couple weeks. My breaks are locked up and it won't go anywhere.

• Initial Complaint

  11/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Took car for test drive told him breaks were hard and ignored me two times, only thing he said was the check engine light (said it was something with the gas cap) 3 days after after I got the vehicle the front wheels locked up and cant move the vehicle at all. Called the guy and was trying to ask him questions and he wouldnt let me talk and just kept cursing at me. And telling me its my responsibility now and my fault for buying a used car that cheap. And put new breaks and caliper on the back because he said they froze up.

• Initial Complaint

  09/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had gone to this business and explained in detail the price range and the fact that we had just lost our truck due to the private seller not telling us the issues with the vehicle. We had looked at a 2013 ***** ******* on the lot and noticed oil under the vehicle. My husband then checked the oil and there was none in the car. We asked to see a different one. At that time we were shown the 2010 ***** *******. It was a little above our price range but I loved it. We test drove it and noticed that the air conditioning didn't work and neither did the sunroof. We told the man selling us the car and he shrugged his shoulders and said the ac needed to be charged and the sunroof was off track and was an easy fix. So we started to sign the paperwork and when we were finished the man stated he couldn't find the title and that the man from the other shop could bring it tomorrow. My husband went the next day April 29th 2022 to get everything transferred. My husband was going to bring me the car to work and the dash lights came on. Dealer was notified and was told we signed the papers sold as is. Shortly after that the back windows stopped working and the car started to randomly stall. We had it looked at and found that the codes had been cleared prior to our purchase we also found out that there was an issue with the timing belt. August 27th we were driving and the car started to shake and grind and we had to pull over. We had it towed home and had the vehicle looked over and the engine was busted. I had reached out once I had the answers from the mechanic and spoke with Juan and he was obscene and rude. I explained I had the car almost 4 months and drove it less than 3000 miles. He told me too bad amongst other foul things.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩