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          Business Profile

          Auto Parts

          Epartsland

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Auto Parts.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/01/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On or about August 23, 2023 I purchased and ordered a computer electrical unit for a *** ******** and contacted the owner/employee named **** at ePartsland Inc to confirm my purchase and Payment was received. On August 24, 2023 the owner/seller named **** confirmed he received my money for the *** ******** motor electrical unit and my part would be shipped out the next day and I would receive my part the next week. I requested a Shipping Tracking number to monitor my delivery and never received any response or tracking information from Epartsland. I then made several attempts to contact the customer service and owner to confirm that my delivery was processed. On August 24, September 6, 8, 13, 2023 I made 4-emails and many calls to find epartsland and was unable to reach them to get resolution for my missing order. I was instead ignored by the company. I finally sent the company a final email and told them I would contact the authorities on my stolen money and missing part that epartsland never delivered to me. I made calls and was told I would have to file a legal complaint with the court. That being in the State where the company is located but I’m in California. I haven't heard back yet from the court clerk on the forms I need to file. I have attached my pictures of emails sent and the admission by epartsland owner **** they received my money and delivered to be mailed to me.

            Customer response

            11/13/2023

            I have never received any response from the company regarding my order and they have had adequate time to respond. Thank you for reaching out to me and investigating my issue and complaint. Thank you 

          • Initial Complaint

            06/29/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            Ordered a ecm on the 22 of this month got a email saying order received and part would be shipped with in 5 business days and that's the last contact I have had with the emailed several time and no reply called straight to vm they just charged me and disappeared .no shipping or tracking # I have opened a dispute on pay pail for a refund and so far they have not responded to P.p. or answered any of my emails.

          • Initial Complaint

            05/27/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed an order on May 17th. The website clearly states that orders will be shipped within 5 business days, or sooner, and they will send a confirmation email with tracking information. It is now May 26th. I have not received any email, and after 3 emails (one to business email, one to "president's" email and one to the sales email) I have also tried contact through ****** and have received no response from the business. I need what I ordered!

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Contact Information

          1136 Fairview Dr

          Reading, PA 19605-9306

          Visit Website
          (267) 625-7667

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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