Complaints

• Initial Complaint

  08/04/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Scranton Dodge unlawfully cashed a check and took a second down payment of $2,000 from my bank account and is refusing to refund me the money even though I can prove that they cashed the check. I've escalated this issue as far as it can go within their company and with my banking institution and no resolution has even been attempted on their part.

• Initial Complaint

  01/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ** 12/15/2022, Scranton Dodge Chrysler Jeep service my 2016 Jeep Grand Cherokee due to my complaint of hearing squealing noises coming from my front tires/brakes, along with an alignment and rotation of my tires. Upon scheduling my service appointment, I inquired with the phone agent if the company would replace brakes and rotors, if I provided brand new ones for the front and rear that I had purchased from another parts store; they informed me that they did provide this service, but I would be required to pay for the labor and disposal of old parts, to which I agreed. The service technician had deemed that the rotors and brakes I had provided were "no good and had a dent in one" and I would have to purchase parts directly from them, despite the ones I had purchased being brand new and in box (they were also the correct ones for my vehicle). I required the service and agreed to purchased the parts from them and asked that they return mine. They only returned the rotors I purchased, but not the brakes. My bill total was over $630.00 for the service, which I paid in full. After receiving my vehicle, my car was still experiencing the same noise that I had taken it to the dealer for, I was told by the dealer that I needed to break in my rotors and brakes, as all four of them were new and to give it around 300 miles. ** 01/20/2023 I scheduled an appoint, as after 500 miles my vehicle was still experiencing this issue. My vehicle was dropped off on 01/31 for my appt to which i was informed my bill would be $430.95 as they needed to replace my front rotors and brakes, as they did not do this previously. This is not correct and they are ripping consumers off and taking advantage of female drivers.

• Initial Complaint

  05/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a 2105 Jeep ******** in Dec, 2015 with the manufacturer’s warranty in place from Scranton Dodge. When the weather warmed I noticed that the AC was not working. I scheduled service at the dealer. Over time, it was either we cant find the leak, or we found the leak and replaced parts. Some parts were changed several times. I have attached 13 service receipts for which I have copies. There were other times when they couldn’t find the leak that I didn’t receive a copy of the service receipts. The difficulty is that when the system is charged with refrigerant, it takes months for enough to leak out that the system stops working. You don't know instantly if the problem is fixed. This has been an ongoing problem since I purchased the car. The latest is that they think the evaporator is leaking (replaced before, latest Sept 2020). I filed complaint with PA Consumer Protection in Sep 2021 because now the wanted me to pay $1806 for the repairs. Mr. P***** agreed to do the repair after being contacted by the state. In Oct 2021, I left vehicle for several days while they changed the part that they claimed was the problem. Tthey changed this part beforebefore. Now that the weather has warmed, the AC does not work. I know the repairs were not made or incorrect repairs were made. On April 13, 2022, I emailed Mr P***** that the repairs failed . No response as of today.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩