Complaints

• Initial Complaint

  01/22/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I moved into ************ apartments October 18 2024 into one of the townhomes. After two weeks of being there on 11/1/2024 I discovered that my unit and the neighbors unit were severely infested with roaches. I immediately informed the leasing manager of the issue and advised that I want out of the lease, as I am extremely terrified of bugs, I have an extreme phobia and I am very concerned for my health. The manager ******* was very dismissive and advised that the most she would do is call pest control. She advised that if I wanted to end my lease due to the ***** infestation I will need to pay a cancellation fee of $4300 and also put in a 60 day notice and pay the two months worth of rent during that 60 day period, on top of a $165 carpet cleaning fee. This is a total of $7,855.00.I literally hadnt fully unpacked or settled into that place. I was only there for two weeks and I am being forced and extorted out of money due to their units being infested with roaches. I informed them that the unit next door was also infested and they moved a new tenant in a week later after my complaint. This goes to show that they are completely negligent and careless about their tenants health and livelihood. This company is out for money and will try to **** you dry, although the units are completely unkept and infested. I put in my 60 day notice in November, making the lease end on 1/31/2025. I paid them December and January rent and $165 carpet cleaning fee, as requested. I do not feel like I should have to pay an extra $4300 for ending this lease early. This should be an unlawful practice being that theyre moving tenants into infested units and locking them into unfair contracts. This is very misleading, when youre expecting livable conditions.

• Initial Complaint

  01/21/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am a resident at the Villages of ****** in *****, ** and I have issues with parking at the ***** Building parking lot. Everytime that I come home late at night (anywhere between 10 PM - 12 AM), there is no parking spaces left, except for occasional handicapped spaces. One time, I had to park alongside the guardrail, but was told to move my vehicle. Another time, I parked in a handicapped space that was available, but I was also told to move my vehicle. I contacted the leasing office multiple times via phone and through the online portal asking for them to please enforce their parking policy that is in the lease, which is for one vehicle, however, I keep being told that they will send reminders to tenants in the building. I have asked my neighbors and other tenants in the building, and they never received any notices or reminders about parking. I would like management to please enforce their own parking policy as I would hate to have to resolve this in the legal system. I have attached photos of the full parking lot last night when I came home. My dates of contact with the leasing office are 12/15/2024, 12/30/2024, and 1/21/2025.

• Initial Complaint

  01/10/2025

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Summer of June 2025. I sat down for an interview with the manager. I explained I was interested in an apartment but unsure if I would be staying at my new job. She told me to give a deposit and not to worry because there was a waiting list for my apartment and they wouldn't lose any money. She had me sign papers. The job did not work out. Two prior to moving in I told them they can rent to next person on waiting list. She didn't refund the deposit and asked for $7,0000 for breaking the lease. She rented the apartment to someone and reported me as delinquent to all credit agencies.

• Initial Complaint

  01/07/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Nature of Complaint: Ongoing Neglect, Safety Concerns, and Request for Early Lease ****************** at Hawthorne Manor Apartments has been a constant source of frustration due to unresolved maintenance issues, safety concerns, and privacy violations. Despite repeated attempts to address these matters with management, the issues persist, leaving us in an untenable living situation.1.Unresolved Maintenance Issues: For months, black powder came from our bathtub faucet despite multiple service requests and photographic evidence. Managements dismissive suggestion to monitor water usage did nothing to fix the issue. Other requests, such as a broken patio screen door and a non-draining sink, were ignored or delayed.2.Privacy Violations: A maintenance worker entered our apartment without notice while I was showering, claiming it was a maintenance emergency. This unannounced intrusion was deeply unsettling and unacceptable.3.Lack of Security: The buildings front door is frequently propped open, compromising safety. Despite notifying management, nothing has been done to address the issue. When we installed a security camera, management ordered its removal, further eroding our sense of safety.4.Disrespect for Property: During a plumbing visit, we returned to find our apartment door left open for hours. Inside, our belongings had been disturbed, and personal items were carelessly dumped onto the bed.5.Unfair Late Fee: After a $25 rent payment was declined due to a bank error, management imposed a late fee without notifying us or giving us the opportunity to resolve the issue, demonstrating a lack of communication and fairness.These repeated failures breach the implied warranty of habitability and tenant rights. I am formally requesting the ability to terminate our lease early without penalty or fees. If this request is not granted, I will pursue further action through local tenant advocacy groups and legal channels.

• Initial Complaint

  01/03/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The Regency under A R Building Company is NOT a safe place to live. They have no compassion or care for their tenants. There are over 100 people living in an apartment complex that has had close to 10 fire alarms in a 12 month period. We receive no communication as to what is causing the issue. People almost dont take it seriously since it happens so frequently. Management said were handling when I called to inquire about it. As if thats a sufficient response. They send out no correspondence as to an ongoing issue. They believe its faulty wiring. So we pay upwards of $1700-$2000 which includes a $200 ancillary fee when the building isnt even fully functioning properly. What kind of sense does this make? They shouldnt be able to rob us blind when so many issues are happening behind the scenes that we are unaware of. All tenants should be entitled to some sort of compensation. We are paying to live in apartments which arent safe.

• Initial Complaint

  12/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  A.R. Building Company owns and operates ************************************** at ********************************************. I leased an apartment from A.R Building ** from June to December 2024. I am a military service member and broke my lease lawfully in December of 2024 in order to execute a Permanent Change of Station. The lease I signed states that the rental unit shall be cleaned and left in the same condition as when it was leased. Prior to leaving I cleaned the apartment and noted no damage beyond normal wear and tear. In addition, the landlord did not conduct a move-in inspection or a move-out inspection. When I moved in I noted some minor damage to the landlord. The carpets suffered no damage during my lease.Around 10 days after we moved out the landlord billed us a $190 'carpet cleaning fee.' When I asked the property manager why we were being billed this amount she said it "auto populates" whenever anyone moves out and noted that she understood we were only in the unit for 6 months but that the charge was 'mandatory.' I protested that the lease does not require a $190 mandatory carpet cleaning fee. The manager referred to a section in the lease, tacked on to the paragraph about returning the unit in the same condition as when leased, which simply states "TENANT agrees to pay a carpet cleaning fee, in addition to any of the above charges, when notice to vacate is given." Additionally, in a form titled "lease acknowledgement form" there is a bullet that states "Termination Instructions and Mandatory Professional Carpet Cleaning by our designated carpet cleaning service." Finally, in an unsigned word document, the company states that the rate for carpet cleaning for a 2bd unit is $190. I believe this practice is unlawful as the landlord specifically places a vague term in the lease in order to charge whatever amount they desire. Additionally, it is uncertain the company hires a company to complete the service. On 27 Dec I paid the fee.

• Initial Complaint

  12/10/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  i paid application fees to this company i was told weeks ago i would get 250 dollar credit i got nothing and the employee ***** appears to be ignoring me. i want it ***** and the 150 dollars why? application was not processed correctly as i am disabled. their recirds will show i dont need a dog my doctor clearly indicated i am disabled and never got the right paper to indicate the connection between dog and disability. as such they promptly rejected my animal application so despite me being told by one person it was approved i was told i was denied. Handled so poorly in want all my money back. if not i go further.

• Initial Complaint

  12/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was charged for a cancellation fee with Chatham Commons Community after I moved out of the complex. I was told on the final move out date, when turning in my keys, that I had no other fees associated with my account, and that I was good to go. I received a confirmation email with my original written notice that the only fees I owed were for carpet cleaning, in which I paid with the last month rent. I was never informed in this confirmation email with my 30-day written notice that I would be making any type of violation, and according to the leasing document, I did not. I had a written lease with Chatham Commons from 06.01.23 through 09.30.24. In July, I notified the leasing office 60 days in advance that I would not be signing another full term lease. I asked if there was any way I could get additional month if needed, and was told that it needed to be approved by corporate and that I would receive communication when confirmed. I received notice that I was approved for a month to month basis, but could not exceed 6 months before needing to sign another full term lease. I asked what the notice would be for moving out with a month to month agreement and was told that I needed to give at least a 30-day notice. On 08.29.24 I notified the property manager that I would not need any additional months and would be moving out by 09.30.24. It was never communicated to me that this is a violation and the leasing documents with Chatham Commons for a month to month basis do not state there are any minimums. On 10.15.24 I received written notice via mail from Chatham Commons that I owed their company $1,962.75. Prior to receiving this notice in the mail, I received communications via email from Resident Advocate that I was in violation and that I should have already received communications from Chatham Commons. My information was sent to a third party prior to any other communication from the company. I was told I had 1 week to respond before being sent for collection.

• Initial Complaint

  12/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I need for someone in higher management beside of the office manger (******* ******) to give me a call. On the morning of 12/02/2024 I received an email from an anonymous email supposedly a neighbor from around the apartment complex calling me a "Donkey" and telling me to shut the f*** up. The apartment complex manager is the only person that has my email information or any of my information. I have never given my information to anyone around the complex because i stay completely to myself. I have had multiple altercations with the property manager and i have asked to speak with higher management multiple times. The property manager would never give me the proper information. This situation has recently worsened when i was charged a bunch of extra fees and i gave her a phone call to fix the situation and the property manager hung up the phone on me as i was asking about the extra charges. I then walked down to the management office to speak to her about the situation. As soon as i walked into the office ******* threatened to call the police on me. I never threatened her in any way or called her out of her name so i do not understand why she threatened to call the police on me. So i then called the police onto the property for my own protection. The situation was never resolved between myself and ******* but now I am receiving unknown emails like this. which is very unprofessional. This is a form of harassment. I know that this situation will not get any better at this point. I would like to be removed from this lease. i am no longer comfortable with being here. ESPECIALLY if my email and any other information of mines can be given away or used for hatred like this!!Thank you !

• Initial Complaint

  12/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We complained of weed smoke at our non smoking apartment since August. We were ignored until October. They told us we then had to wait for an addendum to be active to seek a remedy. Then told us to wait to file a complaint again. I said I had health issues and they refused to let us out of our lease with 2 months left unless we pay 5000 dollars! They broke the lease as far as I am concerned. They said since we didnt ask to move after the first time that they wouldnt allow it. I lost my job so they said it is because of that that we want to move which is untrue backed by my emails going back months ago. I want out of this lease without that fee due to THEM breaking our lease. On top of that our garage hasnt been able to open since move in due to our neighbors.

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