Complaints

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Richard H****** , claims to be a legit business man. From my experience working with him, he is a complete fraud , who preys on the helpless. He reaches out to people incarcerated, from all over the country , and claims he is their saving grace and can get them out of prison . The prices for his service are very unclear and constantly changing . His professionalism is minuscule . He became very rude and disrespectful towards me and my incarcerated father after cancelling his services . He claims at the beginning that all un-used funds are refundable, however now that we’ve cancelled his work , he claims he used all the money we’ve paid , even though his services have not begun yet . He has done none of the work , yet he is refusing to return the $2000 retainer we’ve paid .

  Business response

  05/20/2024

  I was contacted by this client approximately 60 days ago did 18 hours of research accepted him as a client after mailing him out an information package identical to the website and agreement form identical to the website he gave me verbal permission to proceed told me that he had explained process procedures time frame and expenses to his family I activated the case received the retainer did 68 hours of work in setting up a commutation of sentence process with a potential sentence reduction for solving an unsolved homicide case in the local District of conviction to get potential relief from the government and possibly even the prosecutor after the case was solved and the client was well aware before he gave me verbal permission to proceed of the time frame process procedures and expenses but he did not explain it to his family his family cannot afford to proceed I was contacted on a Sunday evening and asked questions concerning process procedures expenses etc I explained to them that the client who is not the family member was required to explain to his family that was mailing money to cover the expenses the process procedures time frame and expenses but nevertheless on a Sunday evening I took almost an hour and explained everything to them by text. They obviously could not afford to proceed I then received a text message from my client in prison explaining to me that he had a death in the family which obviously he did not and requested a 100% refund after I've been working on a case for approximately 60 days with a balance of $400 due in the month of may. I then received a series of threatening messages from the client of complaints of it did not refund I then received extortionate messages from the client family if I did not refund. There is no refund for work already performed. The client was responsible for explaining expenses to his family which he did not. I did all the research about the criminal history background of the client including reviewing extensively review the website that was created to apparently extort the prosecutor and the providing relief by making unfounded dishonest complaints against the government District attorney's process. I informed them that I was working on a commutation of sentence and I explained to them all of the expenses the retainer the office the communication the pi expense the process and procedures which was essentially as follows that the average internal company expense separate from the cost of the private investigator over an average 18-month time frame is 15,400 separate from the $2,000 long-term expenses retainer I also explained to them the $1,000 setup fee for the private investigator and $500 a month moving forward on the private investigator and the private investigator would work on the case one month I would work on in the next and we would go back and forth. We found an unsolved homicide case in the local District of conviction were prepared to have a private investigator on the job in June or July. This case was set up for a commutation I explained to the client I would have to assist him to fill in the blanks on a commutation of sentence application and file it and after he filed it I would take over by providing copies of the pr report and advocating on his behalf for a commutation of sentence after the case was solved by the private investigator in the hope and no guarantee was ever given but only a hope that by solving a murder case we would be able to get a sentence reduction either through the commutation of sentence process or that over a period of time if the prosecutor was happy with the murder case being solved that the prosecutor might consider some type of sentencing relief. No guarantees were made in any way shape or form I performed all the work I was paid to perform my client lied to me my client lied to his family and now the family wants to blame me even though I did all the work I was paid to perform? They now are attempting to extort me by making complaints even though I did absolutely everything exactly to the letter that I was paid to perform they now wish to attempt to extort me to pay $2,000 after approximately 75 hours of work of research to get the case set up and moving forward in a timely fashion. I've explained to my client the importance of accepting personal responsibility for the mistakes he made in his life starting with the crime that he committed and the mistake of not explaining to his family the time frame process procedures and expenses which he obviously did not. This does occasionally happen which is why I always require that my clients in prison explain to their families time frame process procedures and expenses so there's no misunderstanding the client is my client the family is not my client. I explained to them after the fact because they asked me all of the time frame process procedures and expenses but instead of accepting that they wish to attempt to complain about what I do not know? I understand they're upset because their family member in prison lied to them and did not tell them about time frame process procedures and expenses and I understand they looked at another review aren't upset about that but that's because another client run out of money also which is also not my responsibility. I do all the work I'm paid to perform exactly as unpaid to perform it carefully documented but you cannot satisfy everybody some people run out of money some people cannot afford it and some people have family members in prison that lie to them and don't tell them the truth in the hopes that they'll pay for the services and I don't blame them I don't blame the family for being upset at all they should be upset they should be upset at their family member that lied to them and did not explain the process procedures time frame and expenses and expect them to pay for this but they should not be upset with me I did all the work I was paid to perform I did the research was prepared to move forward prepared to put the private investigator on the job work on the commutation I also out of the goodness of my heart when the client clearly did not have the money to proceed offered him a referral friend process he obviously did not want to do that. We have implemented procedures for the past few years where we require that the client in prison explain to his family on the outside process procedures time frame and expenses so we minimize these sort of problems but obviously this client lied to his family they cannot afford it and now they want their money back which is not how life works. I was hired by the client the client was required to explain it to his family he did not I did all the work I was paid to perform my company is now out $400 for the month of May work and there is no refund for work already performed. This case is closed which is unfortunate because had I been allowed to continue working I would have eventually been successful with the private investigator solving the criminal case and I think I would have had an excellent outstanding opportunity with a commutation of sentence and to build up a relationship with the prosecutor's office over time and get the ridiculous website attacking the government off of the Facebook so that the government would be in a more open minded frame of mind to consider a sentence reduction it is a powerful thing to help the authority solve a murder case and that goes a long way for consideration of sentencing relief through any number of process and procedures. None of which were ever going to have an opportunity to perform. I worked on this case for slightly over 60 days and this case is now closed. I would caution the better Business bureau from posting this for the following reasons inmates in prison and their families read these better Business bureau complaints and when they realize that a client hired me essentially to work on solving a murder case to help somebody get out of prison the inmate in prison could theoretically have retaliation against them. So as simply as the safety and security caution I'm advising the better Business bureau against posting this publicly for the protection of my former client. The work I do is extraordinarily delicate it is difficult to work with inmates their families prosecutors etc we do the very best we can we provide monthly reports every month to each client and a copy to the client family. You cannot satisfy everybody some people run out of money and cannot finish the job we begin. This company discloses to the client which is the inmate in prison all of the information concerning time frame process procedures and expenses and it's specifically states there is no guarantee whatsoever in any way shape or form it is on the website it is in the information package we mailed to the client it is in the agreement form we mail into the client and in this case the client received all of that information gave us verbal permission of proceed and we began working. The client's family also received a monthly report and exact copies of not only the information package the agreement form but also have access to look at the website which is identical which has all of this information on it so there should be no surprises to either the client or the client family because I confirmed that members of the family had looked at their website read it before they retained our services and now that they cannot afford it wish to complain and are requesting a refund after me working on the case for 60 days. This case is closed and there is no refund applicable. I wish the client and the client family the best and I've also offered both the client and the client family if they are willing to apologize for blaming me that I will be willing to work with them financially to finish up this case it will take longer if they can't maintain the month-to-month payment but we can still get the job done but that requires acceptance of personal responsibility of the client for lying to his family and the families responsibility for retaining our services and then not being able to afford it and blaming us but I'm willing to work with them financially to finish the job with an apology. Acceptance of personal responsibility is the key in both of these matters with the client and the client family. Thank you, Richard

• Initial Complaint

  07/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  See my first review. I gave Huffman's Services 32,000 dollars to solve unsolved cases and speak to the district attorney, Judge, Lawyers, and police officials to try and negotiate a sentence reduction for my loved one. He has not made contact with the District attorney's office, nor did he solve any cases. But now he is trying to intimidate me and threaten me. Please review my attached emails.

  The company was to provide services to get a reduction in time for my boyfriend by solving unsolved cases all over the world. He was also supposed to contact police officials, judges, lawyers, and the district attorney's office to inform them of his plans and what he was bringing. The guarantee was to talk to all these people and negotiate a reduction. He took the money and did not solve any crimes, and did not make contact with any attorneys, lawyers, judges, or district attorneys. He was given $25,000 for expedient services for six months; all things would be handled by solving cases and contacting the district attorney, lawyer, and judges. Additionally, he was given $7,000 for a private investigator. It is three years later, and I am out $32,000 with no solved cases, no contacts with any law officials, and on January 2023, he is asked for $5,000. Since I said no about the additional $5,000, he closed my 6-month case that has been going on for 3 years. I have also attached his most recent emails he sent July 1st and July 2nd, 2023 because I have pressed charges against him and wrote the Better Bureau on his business. Now he is becoming confrontational, borderline threatening, but definitely bullying. I could not attach an email from July second.

  Hello ***, I spoke with ****** *******, and she stated you needed to know how much I wanted to be refunded; he took $32,000. $25,000, and supposedly the other $7,000 was for the private investigator. I spoke to **** ******, the owner of ***** ******** ********* ***., an honest investigation company that Huffman hires to do some work for him. However, this is the problem. Huffman's Services explains to us victims that the investigator physically goes out and speaks to police and anybody involved in those cases. The investigator works every month on unsolved cases. Well, **** stated they NEVER leave the state of ** to work on any cases. ****'s company(***** ******** ********** ****) is in **. They rarely work on any case every month of Huffmans. They only work on the Internet, make calls, and have a unique Database, so it is a ONE TIME $500.00. Huffman asks us to send $500.00 a month. ******* is extorting money from us. Loral ******* H****** suggested to clients to go with the deal of sending the investigator the five hundred a month over the year to keep him working on the case, and supposedly he is always working on no less than 3 to 5 cases a month. He pockets all that money monthly. I chose to give him the $7,000 upfront for the investigator, and by the way, **** NEVER saw any $7,000 from me or any other client of Huffmans. He only receives 500.00 dollars, and that is for five hours of investigation from ******* when ******* acquires his services. When I refused to pay $5,000 for more time to give supposedly for more months for the investigator, he wanted to close my case.  
  
  Sorry, Ms. ****** and *******, every day I find out more scams this man has done, and just the other day, Ms. ****** ****** reached out to me from **** after reading my review about him from ********. She gave him $22,000, and they are on the 500.00 dollar plan for the investigator. So to answer your question, I want my ENTIRE $32,000, plus we need to put him in PRISON. Please help us. Ms. ****** and I need as much help as we can. To all of you on this email, if something happens to me, you all know  ******* had something done. I am scared, but he has to be stopped.

  Business response

  07/20/2023

  Prior to accepting this client I mailed an information package to the individual in prison and required the client family to read the website the website has all of the details process procedures and expenses which I have followed to the letter. We obtain a sentence reduction only if we can solve a criminal case either through the prosecutor and or through the commutation of the remainder of the sentence process. At no time did I guarantee success and no time did I guarantee that we were going to solve the case I could not do that because I cannot see into the future. All of the funds we received went for the appropriate expenses the private investigator does not work on the case every single month as she is well aware of because I sent her a copy of the report the private investigator works on the report one month I work on the report in the middle month and then the private investigator takes over again during the middle month I make contact with law enforcement and do other research necessary to help solve the case. It goes back and forth between the pi and myself it's listed in the website it was on the monthly reports she received a report from me she is confused over my monthly report to her and the bi monthly report from the private investigator. The individuals does not have any further funds to proceed and I have offered multiple times to work on the commutation of the remainder of the sentence application at no additional cost and use the hard work of the private investigator and all the work they were able to accomplish with the proper commutation clemency pardon authority to get special attention to the application but the client and the client family have refused. They have created a conflict of interest by making complaints ridiculous assertions. The fact that I have a criminal record is known to all it's on the website it's in the book they were provided I wrote a book about my past record and why I do this type of work so there is no secret about the fact that decades ago I had a criminal record. What they're trying to accomplish now is extortion they wish to make lots of complaints which they have every right to do in the hope that they're somehow going to be able to extort money out of my company which is never going to happen I did all the work I was paid to perform to the letter we did all the research we did contact the government spoke to law enforcement found a private investigator put them on the job and paid the private investigator as we were required to do the private investigator does not work on every case every month he works on it every other month which they are well aware of because they have the pr reports which I provided them which clearly obviously are every other month. I work on it on the middle month reviewing the pi report doing what I can. I have already responded to this complaint which contains multiple inaccuracies and dishonesty simply because they ran out of money they were well aware that the pi funds were going to be exhausted and all they had to do is provide the additional funds and we may have been able to solve the case but we will never know because they did not want to provide the additional funds and instead of allowing me as a courtesy at no additional cost to attempt to commutation of the remainder of the sentence they have both elected to complain which I respect their right to complain they can complain all they want to whoever they want as much as they want that's their right and I respect that. But until the conflict of interest is done and that requires them to remove all of their complaints acknowledge I did all the work I was paid to perform I cannot continue to assist them with a commutation of the remainder of the sentence which is unfortunate because based on the length of time the obvious value of giving back to society trying to solve a high-profile criminal case in the local District of conviction and using the work of the pi and the pi reports I think I have an excellent opportunity to get a commutation of the remainder of the sentence. If this client feels that something criminal has occurred I strongly advise them to contact law enforcement. If they feel that there's a civil violation I strongly advise them to initiate a civil suit. If they want my assistance the requirement is to remove all of the complaints cease and desist all of these ridiculous dishonest inaccurate statements that they're making and I will consider after that is done once I have a document that addresses the fact that I did all the work I was paid to perform then I will initiate it no additional cost with the cooperation of the client and the client family a commutation of the remainder of the sentence application which will require cooperation from both I will need character references offers of employment on legitimate company letterhead offers of residency and I don't need my client to assist in the processing of a commutation of the remainder of the sentence application then once that is done I will take the work of the private investigator and personally speak to all of the appropriate authorities concerning getting attention from the governor's office on down for the hard work of the private investigator the assistance they were able to provide to law enforcement attempting to solve a criminal case to give back to society. There is no refund for work performed there is no unused balance as all the money was spent exactly as it was required to be spent so there is no refund. Also at no time have I ever told any client that there were boots on the ground the private investigator works from ******** they did all the work they were paid to perform and I did all the work I was paid to perform in the middle month. I do not believe there's any resolution to the matter and I will be contacting the better Business bureau to remove the inappropriate statements comments that are borderline harassment. Totally dishonest across the board in fact this client family refused to meet with me I traveled to ************ for the sole purpose of staying at a hotel to meet with the family in the lobby for several hours as I do for most of my clients the lady refused she merely wanted to give me a down payment I gave her a receipt and she left normally I spend a good hour or two either in person on the phone corresponding with the family explaining top to bottom every single aspect of this process the risks and the process procedures and expenses she refused to meet with me even though I traveled to ************ for the sole purpose of meeting with her and her family to describe the work the process and procedures because she refused to meet with me even though I traveled there stayed in a hotel there to meet with the family she refused and that is where the misunderstanding has occurred had she simply done as I asked and met with me for several hours so I could go over everything this would not be a problem our correspondence with the government is done in a number of fashions sometimes we email sometimes we call sometimes we we meet with the prosecutors other times we simply review the standard operating procedures of that prosecutor's offices. Separate from that I did have a conversation with a duty district attorney on one occasion and I did have many conversations with law enforcement over the course of the work on this case. A monthly report was provided to the client client family every month that I worked on the case that is where they are confused that the pi works every month the pi does not work every month the pi works every other month and in the middle of the month I work on the pi report reviewing it making phone calls research and doing everything I can do to help solve the case. That is what I was paid to do that is what I did every single solitary bit of the work I was paid to perform I have done there is no refund as there is no unused balance to refund. it is up to the client and the client family to decide what they wish to do if there was to continue to complain they can do so but that's going to not accomplish getting the sentence reduced and my client out of prison if they wish to proceed the first step in the process is to remove all of the complaints cease and desist their activities inform me of this I will verify it then I will have a document drawn up acknowledging I did all the work I was paid to perform at that juncture I will reactivate the case and no additional cause work with my client to put a commutation of the remainder of the sentence application together once that is done I will need character references offers of employment on legitimate company letterhead and I will personally travel and speak to everybody from the governor's office on down to advocate on my clients behalf using the fine work of the private investigator to try to solve the criminal case to give back to society. Separate from that the client was required to stay disciplinary free during this process which he did not do which violates the agreement the client was required to call every month so I can keep him updated which he did not do which violates the agreement all of these matters cause problems during the course of this case. It is unfortunate that the client's family chose not to meet with me when I traveled to ************ to have a multi-hour meeting in the lobby of a hotel or this problem would not have occurred. It is unfortunate the client did not follow my instructions to stay disciplinary free to call me every month causing complications. During the course of this work I also did additional work which I did not charge for concerning transfer disciplinary etc. The website has all of the details concerning the process the client family reviewed it approved it and retained me and I have followed to the exact letter of the website and the written agreement from the client in prison every single solitary bit of work I was required to perform. I am sorry that there is a disagreement but it is not based on anything that I did not do I did every bit of the work I kept them appraised month by month with a monthly report I sent them a copy of the pr report I worked on the case when the pi was not and the case was not able to be sold the website specifically categorically states there is no guarantee of success I did not guarantee we would ever solve a criminal case this type of work is risky and at no time did I guarantee a six-month sentence reduction it is possible that if the case is solved in 6 months or 9 months that we could have proceeded but it is well documented that there is no guarantee of how long it will take the expedited process required that I do more work more travel more correspondence which I did that was the point I did all the work I was paid to perform. Now that they do not have any more money they're running around making complaints ridiculous assertions are trying to extort this company and making false accusations. All of the information concerning my work my history the reason I do this work is to get back to society myself for the mistakes that I made and I have successfully solved criminal cases testified in criminal cases in multiple occasions. 9 out of 10 clients of mine are satisfied but not all of them are some of them run out of money and I understand that and when that happens we act like civilized adults and we work on a commutation of the remainder of the sentence and we temporarily stop working until further funds are available to pick up where we left off there is not has not nor has there ever been a guarantee of success just because we don't have the funds at the moment doesn't mean we can't pick up the case exactly where we left off but the client and the client family are not interested in any of this the client is received multiple disciplinary reports transfer and other problems simply because they run out of money they want their money back even though I did all the work I was paid to perform. This concludes my comments on this matter and I request the better Business bureau go through this correspondence before publication of anything and remove all of the derogatory material false accusations false facts and confidential documents that could theoretically endanger my client safety in prison if somebody were to read this in prison did he hired me to solve the criminal case a ****** case he got himself be harmed in prison in jeopardizes his safety so I strongly advise the better Business bureau to remove the majority of the information that endangers the safety of my former incarcerated client because of an inmate family were to read this and tell another inmate he could be killed in prison these are delicate matters so I strongly advise the better Business bureau to remove all of this information that could endanger the safety of my client including his identity and all the information about the private investigator in fact I would strongly advise my clients family to remove this because they are in fact endangering the safety of a man in prison over a minor matter that could be easily resolved either by letting me proceed with the commutation of sentence or providing me the funds to finish the PI work or some combination they're in but they are endangering the safety of a man in prison by publicizing the fact that he was cooperating to solve a criminal ******** case in the local District of conviction to get a sentence reduction. In prison that is potentially life-threatening. I have done all the work I've been paid to perform there is no refund there is no unused balance all the money was spent if the client has further complications it is not my responsibility because I did not want this to become a public matter because that could theoretically endanger his safety in prison in fact I would be surprised if it does not these matters are made public other inmates read them it will get around in prison and the client will have a safety issue. I am respectfully requesting the client the client family and the better Business bureau remove all of the information related to this matter for the safety and security of my former client as it endangers his life. If the client would like me to reactivate the case they know what they need to do. I have informed the client by **** email I have sent a one-time email to the client family and they can read this response. This concludes my comments concerning this matter. I did all the work I was paid to perform I worked as hard as I possibly could I did every single solitary thing I could to help this man and because of the circumstances it wasn't successful there was never any guarantee of success there was never any guarantee of solving a case we did all the work we could we tried as hard as we could. Thank you, *******

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