Complaints

• Initial Complaint

  08/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchase of vehicle paid for warranty over 3 grand hasn't covered nothing. Had thousands of dollars in repairs. Since I bought it we have had issuse with light bulbs blowing non stop in passenger side. Go to change brake light now also chared also. Passenger side headlight wiring has now caught fire. This is now a electrical issue and they sold it to me thus way. Have spent hundreds in bulbs alone. You purchase things to protect you and realize they sell you something that has major issues

  Business response

  09/06/2022

  Hello ******************,
  

  Thank you for the opportunity to share with you our point of view.

  In response to this complaint, I have the bill of sale attached as well as the warranty contract.

  **************** paid $1,064.00 (not $3,000) for the ******** power care package. This package covers major components of engine and transmission.  The current mileage on the car is 137,000 miles. The warranty contract was for 36,000 miles and has since expired at the contracted 118k miles.
  
  Even the most expensive and comprehensive warranty would not cover light bulbs unfortunately. 
  
  We are all about providing good will, being a dealership that has been in business for over 100 years. In the last couple month, we even provided a loaner when this customer needed one (outside of warranty) 
  
  Prior to offering this vehicle for sale, like all of our vehicles, we do a comprehensive dealership inspection and did not find anything pre-existing wrong with the light bulbs. We completed a brake change as well as four new tires.  It passed PA state inspection on 06/09/2021 with 82,584 miles. 
  
  At this time, I am unable to provide an warranty reimbursement/goodwill because the contract is expired. 
  
  Thank you for your time.

  Customer response

  09/06/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  There is a electrical surge in the car somewhere which we were un aware of until  recently  we just continued to change bulbs and have had to change them more then 2 a month since I purchased the vehicle.  We just thought maybe it was something to do with the bulbs. Until we had to change re brake light and that was burnt and melted also. The wiring has has had issues but has gotten worse since the battery and alternator has been changed in it.
  
  Regards,
  
  *************************
  

• Initial Complaint

  08/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My sons car was towed there 8 weeks ago because a sensor went bad. The part is under warranty, but I have been without a car and they won't provide me with a loaner. The have no ETA on the sensor arriving. The service guy told us they had one car for 11 months. My son works everyday and this is such an inconvenience to get him there. I tried to call **** Corporate with no help at all. We are only asking for a loaner until his car is fixed.

  Business response

  08/24/2022

   Hello *******,
  >
  >  ************************* son *** will be given an ********** rental car on
  > behalf of Sunbury Motors and **** Motor Company.
  >
  > *** will be picking this vehicle up 8-24 at 1:00 at the ********** > office in Selinsgrove, PA.
  >
  > The TCM part for ***'s 2013 **** ***** is on national back order with
  > no ETA.
  >
  > Sunbury Motors service department will update the ******** with the
  > availability of the part.
  

• Initial Complaint

  03/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I put a deposit down on a 2022 ******* ****** hybrid limited that was supposed to be in at the beginning of March. The car showed available on the car lot however I called several times they told me it was not available and I did put a deposit down $500 via credit card which was refundable if I opted out of not getting the car or etc. because the date kept getting pushed back for the vehicle I decided to go with another vehicle at a different dealership. I requested my refund for the deposit on March 6, 2022 from Amber R*******. He assured me that the deposit was being sent in the mail and not directly reimbursed on my credit card. I kept contacting her because I never received the check then I was told by Craig who oversees the refund area that give him a day to see if it comes through the mail which it didn’t because it was sent to the wrong address. so I called Craig back he said he would overnight a check it was to be to me Friday, March 18 and when I called back on Monday to let them know I did not get the check Jeff (manager) said a check was going to be overnighted again. Out of all three checks that supposedly were sent I have received nothing! I said if I had to drive there to pick up the check I would expect to be reimbursed for gas because that’s over an hour away and I didn’t understand why they did not refund me the same method I paid with. after talking to Jeff on Monday, March 21 he said I was to have a check by Wednesday because he was going to make sure it was overnighted the check still has not arrived. I am having a hard time trying to get my deposit back $500 and the business keeps giving me the runaround. 

  Business response

  04/27/2022

  April 22,2002 
  

  Dear BBB: 
  

  In response to *** ******'s complaint. We acknowledge miscommunication with the exact timing of her refund check. Our original check-çk # ****** dated March 7 
  was returned to us. The 2nd check was delivered via ***** on March 22 or 23rd This check was delivered to the address *** ****** gave Sunbury Motors. However; *** ****** did not 
  receive the check, *** ** says it was delivered but it has never been found. 
  

  A third and final check was overnighted the very next day with signature required, *** ****** received this check and was satisfied at our attempt to rectify the situation. 
  

  Upon receipt of the complaint; we reached out to *** ****** on at least 3 occasions. 
  

  To date we have not heard back. 
  

  If you have any further questions, please do not hesitate to call. 
  

  Sincerely, 
  Thomas M. 
  Owner/General Manager Sunbury Motors 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩