Complaints

• Initial Complaint

  09/26/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I visit my mother’s grave every week since she passed on Feb 18 of this year. When I visited on September 24, 2022, a new engraving had been put on the base. Since it was not included in the services we signed for the funeral home, I did not know where it came from or who authorized it or paid for it. I was eventually referred to Clicketts Memorials in Union City. I spoke with Thomas C*******, the owner, on Sept 29, 2022. He informed me that my sister authorized the work and requested the second engraving and verbally assured him she had permission to make the decision and also had the permission of my stepfather. Mr C******* stated she wrote down what she decided as an after thought. After I spoke to Mr C*******, he immediately called my sister because they are friends and he is on the Chamber of Commerce Board of which she is the administrator. He had no needed signature from the surviving family members and did not have any contact with any of us, including my mother’s surviving husband. He said ********* *******, my sister, assured him it was all in place and agreed upon, so he completed the work. I have a POA. Mr C******* has no ethics, morals, or legal common sense to not verify this information, and is unprofessional in tattling over the phone because they are friends, and because I work for legal services. He is afraid now and worried for his business.

  Business response

  10/17/2022

  1. ***** ******* (POA) for ******* ******** ordered lettering on his behalf for his late wifes memorial. 

  The work was completed & Mr. ******** paid the bill! 

  Enclosed is a copy of the check!

   

  Thanks

  Customer response

  10/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   
  Regards,
  
  ***** *****

• Initial Complaint

  07/08/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Paid for 2 headstones in cash and I haven't seen what I paid for and can't get the business to call me back.

  Business response

  08/08/2022

  This complaint was answered via fax sometime ago and this transaction is complete and fullfilled! 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩