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Tri Star Automotive GroupThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
11/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I bought a 2023 Nissan Rogue from this business in June2024.They tried to send me home in the vehicle with bald tires.I had a local garage who is certified in Pa state inspection check the tires.The mechanic saw car was inspected in May stated that those were not the tires that were on the car for that inspection they would not pass.I told **** and **** **** that I wanted them to put new tires on the car before I finish signing any financial papers. **** stated that if I purchased the extended warranty that he would order them I said yes.I signed all the financial paperwork for the loan, the extended warranty along with gap coverage. I traded the 2023 Nissan Rogue vinJN8BT3BB6PW193380 on ******** on a 2024 Nissan Rogue. I called Tri Star on ******** at 12:43 Pm left a voicemail for ***** stating that I needed to see about the extended warranty on the 2023 Rogue along with the gap coverage because I didn't use either. I didn't receive a call back that day. I called again left another message for ***** on ******** and heard nothing. I called on ******** left another voicemail, nothing.I called again on ******** 9:35AM and talked to an operator and told her the situation and stated I was going to call the BBB since I'm not receiving any sort of communication from *****. ***** called me back at 2:50 Pm.She stated that she needed the odometer reading from the other dealership along with a buyers purchase agreement.I told her I would bring them up the next day after 3 she stated okay.I went on October 22nd at around 400pm walked in and asked a young man if ***** was available, he stated hold on."Walked over to ******* office door and was talking to someone and **** stated hold on I can do it she isn't here right now.I gave him the papers from the other dealership he copied two papers gave them back to me and stated he would give them to her.I waited until 11/25/2024 to call and got through to ***** i gave her my last name and she stated that she never received the papers.Business response
11/26/2024
We are in receipt of the complaint and are committed to getting the issue resolved. Once the cancellation is complete, the proceeds will be forwarded. We apologize for any inconvenience and will see that this issue is taken care of.Customer response
11/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
See attachments.Regards,
******* *******Initial Complaint
07/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In December 2023 my fiancé and myself bought a new 2024 Ford Bronco Sport Outerbanks at Tri star ford in Blairsville,Pa.On 3/27/2024 I was in an automobile accident that caused the Bronco to need fixed and to be towed because it could not be driven.As is today 7/28/2024 we still do not have our Bronco back,it is still at Tri star waiting for a part.I was told by Tri star there if no time frame of when the vehicle will be done.I also contacted The ford headquarters was told they had no idea when the part would be available.I also asked if there was anything they could do to compensate the inconvenience of not having our brand new vehicle that was bought to help make our lives easier in many different ways, and was told there was nothing they could offer us .As of today we have Accrued a rental vehicle bill of $4,000 and counting.This has caused a huge financial hardship on our family.If there is anything that could be done about this matter we would be beyond grateful.Business response
08/01/2024
We are aware of this issue **** ******* is having surrounding her Bronco. The last part needed to complete the repair has been on back order for a lengthy amount of time. I am happy to say that we found one and will have the Bronco ready to be picked up today or tomorrow. We never are happy to see a customer in distress and are happy to help.Customer response
08/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
*** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********
Regards,
******* *******Initial Complaint
05/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I traded in a vehicle back in February 2023 and had a refund for GAP insurance purchased on the vehicle. All paperwork was submitted to the warranty company who stated it took 6-8 weeks to receive a refund from the dealership. They stated that the refund was sent to the dealership on 4/13/23 to be sent out. I’ve tried contact a few people at tristar regarding the check and have gotten no response. I’ve left messages and no return. They have now had this refund check from the warranty company for a month. Considering this was canceled almost 3 months ago, the refund should have been sent out. I’d like an update from the dealership on where this refund is and if it is being sent out. I live 10 minutes from this dealership. This is not the first issue I’ve had them.Business response
05/11/2023
Thank you for bringing this matter to my attention. The refund is issued as it was received with no identifying information. We strive to quickly turn around all transactions and in this case, the delay was longer than it should have been. The customer has been assisted.Customer response
05/11/2023
** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** ********* ** *** ***** *** *** ****** ** ****** ******* ****
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ******Initial Complaint
03/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My wind shield cracked on my new F150 Ford pick up.I started my truck to warm it up and my Wife and I watched the wind shield crack from right to left above the right defroster.Called Tri Star and told them that so I had to take the truck to the dealer..Service man told me the crack was from a rock strike which isn't the truth,like I said my wife and I watched the crack start on the right hand side and migrate across the glass from right to left and then it started moving up the glass..That area the service man said that was the cause is a good foot and a half away from where the crack started like I said we watched it happen..Seems the dealer doesn't want to own up to a defroster causing the issue and my wife and I are liars..We called Ford manufacturer and they backed what the service guy had told them and thats not true what caused the crack..Please help us resolve this issue with this dishonest Dealership..What a way to ruin a new buying experience on a 63k dollar truck..Business response
03/28/2023
*** ******,
My apologies for the late reply to the above ID as I was out of town last week when the mail arrived.
In response to the complaint, we inspected the vehicle when the customer brought the truck in and can verify a visible chip from what looks to be a rock. We do not doubt the customer watched the crack happen and the defroster could have triggered the crack. Unfortunately glass is not covered by Ford Motor Company under warranty.
I think it's important to note that the General Manager of our store in Somerset offered to cover the insurance deductible out of goodwill for the customer. This apparently wasn't acceptable and was declined. We would be happy to cover the repair if Ford Motor Company would authorize it. As of today we do not have authorization from Ford.
If the customer chooses to contact Ford Customer Service at ************ and gains approval, we will gladly have the glass replaced.
Thank you,
Greg T********
Vice President
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.
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