Reviews

My experience was the same as most consumers. A basketball court they installed started falling down. Many phone calls, many we'll get back to you responses. It's not asking much for a return call. The Attorney General is now looking into their business practices. In business, as I am small business owner, you just can't treat customers like they do. They need to be held accountable!

Absolutely the worst co. To deal with. Give your money $$ to someone else Got a fence installed back in June 2021 after waiting for 8 weeks when salesman said 3 weeks. First week after install hardware on gates came off. They came out promptly after a week because I still had a balance. When they are owed they respond. April 28th 2022 after almost a year closing my gates and door just comes off hinges they are self closing hin for a reason they door shouldn’t just snap as you can mmsee in photos below. Called the office spoke to Diane who handles service calls said would call back with scheduling. Waited 3 days no call. I call back spoke to receptionist telling her my situation and she stated that it is under warranty and would have Diane call me. Called on Monday may 2nd spoke to receptionist again she told me she would leave a note Diane to call me first thing next day. Next day comes still no call. Call again spoke to Susan office manager she staged that Diane would call me and schedule a date for repair. Wednesday may 4th I call again and finally talk to Diane. She stated that I was in the air for repair and it should be 2-3 weeks ok no problem. Now it is may 25th spoke to Diane She stated that I need to send pictures of gates and that they would make decision if it’s under warranty. Now would that be the first thing she would ask for on initial call not a month later when the whole time she is telling me I’m on schedule on both Diane and receptionist tell the gate is under warranty. Get an email next day maybe it’s easiest for them to communicate threw email cause I still have not received a call from this unprofessional co. they stated that bye the picture that it is not covered by warranty and if I wanted to get a fixed I would have to wait another 3 weeks. Service is the worst I ever dealt with no return call no communication. They very good at selling and that is it. Once they have your money your done they don’t stand behind there installation