Complaints

• Initial Complaint

  07/07/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed a purchase agreement for a Chevrolet ******** at the above location. When I set up my payment plan threw ************** the original lone amount showed 31,708.33. I then looked at other pages and I was signed up for options I repeatedly told I was not interested in I then saw that I I was however signed up for them. I then spoke to ********************* Finance manager Ciocca Chevrolet. We set an another appointment on 06/06/2023 at 400 Pm at the dealership to renegotiate the original loan amount. After negotiations we agreed on a original loan amount to be financed at 22,985.86$. I have called multiple time and spoke to ***************** and stated that the original loan amount still reflected ********* and has not chance It is now 07/072023 and I spoke to **** financial they said to me that they need authorization from Ciocca After many phone calls to Ciocca The original loan amount has not change. I have the original Purchase agreement and the new Purchase Agreement. The contract #-********** Date of cancellation-06-06-2023 Dealer number ******** Thank you for your time *******

  Business response

  07/17/2023

  The customer did purchase additional coverage at time of purchase on 5.27.23  He then chose to cancell that coverage on 6.6.23.  We cancelled all coverage and let him know that it would take til the end of the month for the warranty company to process and issue a check to the bank.  This did happen.  A check was issued to his financial lender on 7.13.23.  All products were cancelled and his account will reflect the proper amount in a few more days.  

  Thank you

  ***************************

  General Manager 

  Ciocca Chevrolet

  Customer response

  07/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *********************************
  

  Customer response

  07/31/2023

  I respectfully disagree with the amount added and refunded.  For the refund amount that  was granted to me does not bring the  amount  back to the  agreed amount to finance.. 

  Thank you

  *******

  Customer response

  08/15/2023

  Words dont do much justice with this.   With that said Thank you Thank  is the  most direct response.   Ciocca Chevrolet and **** Financial did go threw with there word and made the original negotiated amount the beginning  balance of the loan.   

  Thank You again for all your help.

  *********************************

• Initial Complaint

  05/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have reached out to Ciocca Chevrolet/Doug C********** three time via email and returned a phone call from Doug, regarding two hard credit reports that were run on my name/social. Below I've attached the email which details my issues. ____Good morning,Im following up again regarding email from last week. I'm available any today, if you have questions with the issues I have addressed. As I stated in my pervious emails, at no time did I authorize running this type of report. I was not interested in obtaining a loan through your finance department or even on my own, I stated multiple times I would be having a co-signer. I received paper copies the denials from financial groups in regards to the consideration of sale or lease of a 2019 ******* *******, I certainly did not express ANY interest in this vehicle, ever, anywhere. These credit inquiries need to be removed from any and all credit reporting agencies. I have attached what was run on 4/7/22 and reported to **********.Thank you,******* _________

  Business response

  09/28/2022

  I am writing you in regards to above assigned ID, ********.  ******* *******.  She was at our dealership in early April and gave us a credit application to submit to financial instutions for her to purchase a vehicle.  She signed a credit application in order for us to be able to submit her.  Any questions please let me know.

  Customer response

  10/22/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I'm wondering what information was submitted "on my behalf" and the documentation they have of my approving/requesting submitting multiple credit applications. 

  I am a disabled dialysis patient and have been so for 26 years, (I began dialysis at age 9) and have significatly little earned income. (Please see attached social security statement)

  I live litterally across the street from this dealership, I went after my dad said "why don't you go find out what a lease looks like over there." As I previously stated in my orginal complaint, I explicatly told the sales associate and finance manager I would have a co-signer, they began to pressure me saying, "well we work with a lot of banks, let's see what we can do." I was in the dealership for maybe an hour before a physical therapy appointment that I needed to get to. I left stating "I don't have time for all this."

  I have also attached recently recieved letters from Transunion deeming the obtained credit reports were done with a fraudulent application. 

  Thanks,

  ******* *******

  Business response

  11/03/2022

  In response to the customer:

   

  You state that you came in to see what a lease looks like.  You stated you have a co-signer.  There is no way for us to submit someone for the purchase or a lease of a vehicle without that customer giving us their social security number, date of birth, address, legal name and income.  You acknowledge that the dealership said they were going to submit you to a bank.  There is no confusion here.  You give all that information knowing you are going to submit for credit to get approval for a vehicle. 

   

  I think we have answered all questions and do not wish to keep rehashing the same thing.  Without information you provided we cannot submit you for getting approval to purchase or lease a vehicle.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩