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          Business Profile

          Adult Entertainment

          AE

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Adult Entertainment.

          Complaints

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          BBB is here to help. We'll guide you through the process.

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/22/2025

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I do not wish to receive mailings via **** from this company. I did not sign up and have noted that there are numerous complaints about this issue from other individuals. Please remove my name from your mailing list immediately.

            Business response

            01/22/2025

            Hello,

            Thank you for making us aware of the situation. We only send out catalogs to people that request them from our website. I am not saying that you did this but someone could be pranking you or did this to be malicious towards you. We do take this very seriously. As long as the name and address you provided matches what is printed on the catalog there should be no problem with the removal. Please note you might receive one more because the leaflets are printed. If you have any other questions or concerns. Please feel free to contact again.

            Regards,

            ****

          • Initial Complaint

            12/10/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I want ae to stop sending me vulgar, sexual advertising in mail.

            Business response

            12/10/2024

            Hello,

            Thank you for contacting us regarding the catalog you are receiving. Your request for removal has been submitted. You may receive one more depending on the cycle as our catalogs are preprinted and you should no longer receive an more catalogs after that. If you have anymore questions please reach out.

            Regards,

            ****

            Customer response

            12/11/2024

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

            [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

            Regards,

            ******* *********

          • Initial Complaint

            05/03/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I have started receiving product solicitation mailings and I would like them to stop. I did not sign up to receive these and do not want them. I would like to be removed from the mailing list.

            Business response

            05/10/2024

            Hello,

            Thank you for letting us know you are receiving this unwanted material. I am so sorry to hear somehow you were added to our mailing list. We do not solicit these catalogs to the public. Someone has to go to our website, enter in the information and request for them to be sent. I contacted the catalog company where the mailing database is and asked them to remove you from the mailing list and add you to the suppression list so it will not happen again. If you have any further questions please let me know.

             

            Thank you,

            Catina

          • Initial Complaint

            02/24/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            On April 6, 2023 my brother, ***** ******** died. I took care of things after he died and switched his mailing address to mine to make sure any of his bills were paid. Since then I have received mailings for A&E’s porn catalogues about every 10 days. I WANT THESE MAILINGS TO STOP as they remind me of my dead brother. I have started writing “DECEASED — RETURN TO SENDER” on the mailings but I want to contact the company directly to ask them to STOP these mailings.

            Business response

            03/04/2024

            Hello,

            I am sorry you are receiving these mailings. It is very important to us we get these stopped. I reached out to the catalog company directly and had him removed from the mailing list. However one or two more might be sent out depending on the cycle. 

            Regards,

            Catina

            Customer response

            03/04/2024

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

            Regards,

            ****** ******

          • Initial Complaint

            02/17/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I never signed up for this catalog. I never knew that it even exist. Please stop sending it to my home where my family lives. The issue started in 2023, last year, I'm unsure of the start time because I didn't sign up for it. I realized that I already received about five mails before I could manually unlist from mailing via online (thankfully, hoping it will stop). Still, it keeps arriving to my home. Hence, unwanted sexual ads. I don't know why but it seems like whoever sign me up for this has malice intentions. Please take me off the listing, permanently if possible. It is frustrating to keep seeing this kind of content when I am not interested to begin with. Moving forward, I would advise the company to take extra precautions to prevent and protect innocent citizens from "crazy" people who sign them up for these kind of ads. It is harassment. It is stressful. It is embarrassing. No one deserves it.

            Business response

            02/19/2024

            Hello,

            Thank you for reaching out regarding the catalog. We take these matters seriously and never want them going to people who do not request them. I agree that someone has malicious intent by signing you up. In order to prevent future mailings. I am contacting the catalog company directly to have you removed. The catalogs are pre printed so you might receive one or to more depending on the cycle. If you have any further questions regarding this matter please reach out and I will be happy to help.

            Thanks,

            Tina

          • Initial Complaint

            12/19/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            It would seem someone who needs a class on basic ethics and decency signed me up for this extremely unwanted advertising. I abhor the content and want it to stop immediately. This company needs to implement some strategy to vet who is requesting their product so as to not allow others to weaponize it.

            Business response

            12/20/2023

            Hello,

            Thank you for bringing this to our attention. We do take these matters very seriously and will be glad to put a stop to you receiving the catalogs. In ordered to ensure you are removed I will need you to please confirm the name and address as it appears on the leaflet around the catalog. I do see a partial address was provided but I am not able to submit with that information alone. Please contact the BBB with this information at your earliest convenience.

            Regards,

            Catina

            Business response

            12/20/2023

            Hello,

            Thank you for confirming your information. The removal request has been submitted. You should not receive anymore more catalog but just a word of caution you might receive one more depending on the cycle because the leaflets and catalogs are preprinted. If you need further help or have any further questions I will be glad to assist you.

            Regards,

            Catina

          • Initial Complaint

            10/16/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I have received *********** magazine from this company. I didn’t order, subscribe or buy. This material is very offensive coming into my home. I do not know how or why I was sent this . Remove my address from the mailing list.

          • Initial Complaint

            03/07/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I am receiving adult sexually oriented material from this company when I did not order it. This is being sent to me as "revenge" to an ebay deal that went sour. Please remove me form your mailing list. This has been very upsetting to my family. **** ******** **** ******* *** ***** ****** ** * *****

          • Initial Complaint

            12/01/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I don’t know why I am constantly getting mailed stuff from this company to my parents house where I haven’t lived in over a decade? It is very embarrassing to have to explain to your mother that you have no idea why this kind of mail is being sent to the house. I have never visited the website or even heard of the company and just want to be removed permanently from the mailing list.

            Business response

            12/02/2022

            Hello,

             

            Thank you for bringing this to our attention. We take these matters very seriously as sometimes people are malicious and will go to our site and sign people up for the catalogs as either a prank on someone or some other attempt to disrupt their life. In order to ensure that the removal is successful I need to verify the name as it appears on the catalog and the mailing is correct. Please let me know so I can get this taken care. I do see a name and address is provided and only ask for verification because sometimes in these scenarios a person will give their current name and address and not the one on the catalog. I just want to avoid any mishaps with this. I sincerely am sorry that you are being mailed this catalogs. I hope to hear from you soon.

            Regards,

            Catina

            Customer response

            12/02/2022

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.  My name and address as filled out on the form are the same as the mailing name and address that have been receiving the mail:

            ******* ******  *** ******** **

            ***** ** *****


            Regards,

            ******* ******

          • Initial Complaint

            10/21/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Somehow, unknown to me my work address is in their mailing list. They continue to send ******** oriented ads in the mail to my place of employment. It is embarrassing for me to keep getting these at work. Please help me get them to stop and leave me alone.

            Business response

            10/24/2022

            Hello,

            I understand how frustrating receiving this type of content can be especially at your place of work. I can assure that we take this very seriously and do not just randomly send out our catalog to anyone. Someone has physically go to our website and request it. Unfortunately there are people out there that think it is funny to send this type of content to other people as some sort of joke or revenge etc. To resolve this for you I reached out to our catalog liaison at the catalog company where the database for catalog subscriber information is kept and asked them to remove your name and address from the mailing.  I do need to inform you that our catalogs are pre-printed so you may receive on or two more depending on the cycle. Please let me know if you have any more questions or concerns.

            Regards,

            Catina

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          BBB Rating & Accreditation

          F

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          Contact Information

          PO BOX 898

          Wexford, PA 15090

          Customer Complaints Summary

          10 total complaints in the last 3 years.

          5 complaints closed in the last 12 months.

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