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          Business Profile

          Ticket Brokers

          Ticketleap

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Ticket Brokers.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/29/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I utilized Ticket leap vs ***** ***** for ticket sales with an event on 4/20/24. I received a receipt that I had been paid on 4/25. However, no payment was issued. I was told to wait 24-48 hours and call back if no funds hit the account. I did, due to funds still being unavailable. I waited and called back on 4/29 and was told that it should be available on 4/29. 3 different stories, still NO FUNDS. I made it clear that I would update as many as I could to warn them of using this outlet. It is sad to work that hard and have someone rip you off.

            Business response

            05/15/2024

            Our Client Services Manager, Lauren, spoke with this Seller about 2 weeks ago and she said she was going to redact this complaint.  Her funds were taking longer to deposit and she was saying it was our fault.  After getting on a 3 way call with her and her bank, the bank finally admitted that it was in their possession and was still being processed.  So the issue is resolved and was an error on her bank.

          • Initial Complaint

            11/30/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I setup an account with Ticketleap to use them as an event ticket management platform. We sold $750 worth of flower workshop tickets. The website states that we get our ticket sales payout with 4-7 days post event. It’s been over 2 weeks and not only have we not received our funds, I’ve called at least 6 times and have left 3 voicemails and sent around 6 emails and I only spoke to someone once via home and once via email. They have told me it’s going to be “a couple of days”. They have told me they need to speak to finance. They have told me they would get back to me. Nothing has happened. I am extremely frustrated at the lack of professionalism from a company handling our customers money.

            Business response

            12/01/2023

            The payment timeframe is 4-7 BUSINESS days after an event has ended. The Thanksgiving holiday also affected payment timeframe.  The merchant processor also required information from this seller before the payment could be complete.  All factors affected payment unfortunately.  We issued payment on 11/30/23.

          • Initial Complaint

            02/08/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            It’s ticket selling platform and event ended well on 1/22/23 but they are still holding my settled money due to suspicious within them. All event ticket holders were participating in my event and ticket holders were confirm the non refund policy to participate in online fan meeting call. They are hood of around $1500 and not paying until 4/3 approximately. So they are just holding customer’s money for 3 month no reason. They are advertising to public they we can hold international event but they are just hold off customer’s fund. Even if they are taking all the fees are charges of card processing.

          • Initial Complaint

            08/27/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            On 12/03/2021, I placed an order for 2 concert tickets for a total of $212.00. Transaction posted on 12/06/21. The concert was canceled, but we have not been able to get a refund for the cost of tickets. They responded to my request by saying I should contact the event company, Outback Entertainment, but they referred me back to ticket company. The charge on my credit card statement shows it was paid to Ticketleap.

            Business response

            12/07/2022

            Outback Entertainment sold tickets to their event using our Ticketleap product, a DIY third-party ticketing service whereby event organizers sell tickets online.  All of the funds related to the ticket sales were remitted to Outback Entertainment, so Ticketleap is not holding any funds related to that event.  Any decision to refund ticket buyers lies solely with the event organizer, who must do two things: 1. Process the refund through our Ticketleap site; and 2. Provide Ticketleap the funds for that refund.  Outback Entertainment did neither, so there is nothing we can do since we are not holding the funds.  We suggest that the ticket buyer contact Outback Entertainment again and request the refund since they are holding the funds related to her purchase of the tickets."

            Please let me know if you have any questions or need anything further.  Thank you for bringing this matter to our attention.

            Regards,

            Todd S***
            SVP, Finance & Administratio

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

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          This business is not BBB Accredited

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          Contact Information

          10675 Perry Hwy Unit 1316

          Wexford, PA 15090-2219

          Visit Website
          (877) 849-5327

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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