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          Business Profile

          Candy

          Shane Confectionery

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Candy.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/11/2023

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I placed an order for their products on 23 December. Order was confirmed on 23 December and assigned order number *****. My credit card was credited by the company on 26 December. I have heard nothing since them. I reached out to obtain order status by calling 5 times and 3 emails. On call 4 (8 January), an ********* answered my call, said nobody was there to help me but she would ensure I received a call the next day (9 January). No call or email response has been forthcoming. Therefore, I want to cancel the order and have my credit card credited with a refund of $150.69 but can't reach anyone.

            Business response

            02/07/2023

            Thank you for your message regarding ********************************* order, Complaint ID ********. On January 12th, the order was refunded and an email was sent indicating so, along with an apology and a 20% coupon of thanks. We've not only sent a refund & email regarding said refund, we also sent their original order in good faith at no charge to them on Jan. 16th.

            Summary: A full credit card refund on 1/12/23, and according to our *** tracking (****************** & ******************), they received their order on January 18th via ***.

            I've attached screenshots from our fulfillment page showing both the shipping on the right hand side, as well as the full refund for their order.

            Please let me know if there's anything we can do otherwise,
            *********************************
            ************

            ********************************* (she/they)

            Manager & Historical Programming

            Shane Confectionery

            110 Market St. Phila., PA 19106


          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

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          Contact Information

          110 Market St

          William Penn Annex East, PA 19106-3006

          Visit Website
          (215) 922-1048

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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