Complaints

• Initial Complaint

  06/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a charge on my debit card with a label as ****************, that I don’t know who it is. The phone number attached to the charge comes back the GMS, but when I called, they would not give me any information. Whatever this is, it is a recurring debit in the amount of $19.90. GMS is charging my account, but won’t even look into it to stop it 

  Business response

  06/26/2023

  I spoke with *************** today. She gave us the Phone number ************ who debited $19.90. We searched at the ****** and it was *************** ********* phone number. We explained her that it wasn't from GMS. and *************** will contact BBB again to clear out. 

• Initial Complaint

  02/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  11/24/2022, 12/24/2022, 01/24/2023 etc.**************************, the only fencing club in the area which ask club members/ parents to sign some kind of paper with no indication on that paper what services they do guarantee to provide, They use Global Membership services to collect payments, in last two years **** club owners stop caring about providing enough coaching staff, clean space ( it was always dirty, flooring was never cleaned, kids had to lay on dirty floor during practice, one changing room for boys and girls and adult parents, who also were allowed to come for kids classes, all mixed - in very small and extremely dirty changing room) Owner did not use AC during summer and minimum heater at winter ( saving money I guess ) was 80+ degrees during summer, and freezing winter, very small space for too many kids at classes combine with adults ( adult beginners classes should be separated not combined) was not healthy condition for kids to fence in heavy uniform at 80 degree. Also my child's coach was not working at the club anymore since August 2022, club had only one coach teaching all classes every day, he was overworked, as owner only teaches private lessons not group classes, overcrowded club and not sanitary conditions, not enough staff. Owner of club only care about parents sign some strange paper that they will stay at the club for a year, that paper does not show what services they provide, and they stop caring about provided in fact services and have enough staff or at least owner could have teach classes - but he did not. My child did not want to and could not stay at the club longer in this conditions, with no availability of her coach, not enough space during classes, no availability for private lessons with her coach, . I wanted to have a meeting with club owner, he did not finished meeting and told me to leave and contact global member ship services, which I did - email them, emailed owners, had no response, Global membership services do not respond or answer any email etc/, nor **** owners, they continue charging my credit card every month, even though we are no longer members of ****. Stop charging my card, we are no longer members of ****. They also took advance payment for private lessons with my child coach, and that coach is no longer at the club, owners did not want to refund unused portion of that payment, they decided they can keep that money for themselves? They did not respond when I asked them to refund, became very rude.

  Business response

  03/14/2023

  Hello,

  Responses to a complained case. The Client signed a 12 month contract. ( that I attached contract form + terms and Condition of our policy)  The problems with client complained were with the fencing club. For example, private lesson time/price, service, and owner's attitude. There's nothing we can do about that. we are the billing company of  **** *** (**************************). The client has to talk to the fencing club coach directly and then help the client with the next problem, billing or Cancel.

  Nothing has been resolved, the client cannot force account cancellation or closed their account.

  Please if you have any other questions or concern, feel free to contact us. We will do our best to provide what you need.

  Thank you,

  Best Regards,

  ***

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩