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          Business Profile

          Online Retailer

          Focus Vip

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/29/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            On March 15, 2023 I purchased a giant dark grey 7ft bean bag from focus VIP for ******. On 3/27/23 the only thing that arrived to me was styrofoam filler. I filed a dispute with PayPal right away. The merchant offered a 100 dollar voucher. I declined and am seeking full refund. Why would I pay 189 dollars for styrofoam. This is a fraudulent company.

          • Initial Complaint

            12/14/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I placed my order on 11/28/2022 for a 7ft. Giant Bean Bag. With 400L fill, complete. I reached out to them several times by email , with no response. I finally received part of my order, the outer casing, No Fill. On 12/10/22. I have called the phone number, left 3 messages, no response. I emailed many times, no response. I also sent a message on messenger and again no response. I need to know where the rest of my order is. It is a Christmas present and if they dont intend to fulfill their obligations. I need to know so I can order else where, and should be credited at least half my bill. I am very disappointed with this company and how they conduct business.

          • Initial Complaint

            08/19/2022

            Complaint Type:
            Product Issues
            Status:
            Unresolved
            On Aug 8, 2022 I ordered 2 pair of bootsin the amount of $119.90 for my son who is being deployed to *************** from a company called ***** and ******* ************ operating as Tech Focus Store. I have not received a tracking or shipping number. I've made several attempts to reach a representative, but all I get is a VM and no one answer. When I email them I get a bounce back. The website has also been deactivated.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          PO Box 8397

          Bayamon, PR 00960

          Visit Website
          (787) 600-5750

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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