Complaints

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying to get in contact with *********************************** to obtain a copy of my Act 60 decree for my taxes and have not received any communication back for weeks. ******* filed for my decree and I paid him for the service in which he has been negligent since he's collected my payment.

  Business response

  04/02/2024

  It has come to our attention that ********************* ****** has filed a complaint against our firm regarding services rendered.
  Zara contracted us to provide tax advisory services. More specifically, to file for tax decree Puerto Rico Tax Incentives Code (Act 60, 2019, as amended). The Services under contract have been completed. We filed for the decree and its still under review by the Puerto Rico (**) tax authorities. Once the tax decree application has been filed, it takes no less than 1 year, and even more, for the ** tax authorities to review them. In the case of ****, everything was filed on time, and we have been waiting for the ** tax authorities to finish reviewing her application. In the meantime, **** has been sending numerous emails, texts, and even calling insistently and outside business hours (11:00pm and 12:00am) creating undesirable issues in our personal lives and households. Also, we have explained to her that email is our main communication method, and even so she has proceeded texting and calling outside of business hours.  We also have explained numerous times that the decree takes time to get reviewed and approved, and as soon as we have update, we will reach out.
  We are still waiting for ** Tax authorities to finish reviewing her tax decree application, and now its in the final stages of being approved.
  
  For these reasons we believe that ****'s complaints lack merits. She has unrealistic expectations on communications and service rendering.

  Respectfully, 
  
  ***********************************

  Customer response

  04/02/2024

   
  Complaint: 21461505
  
  I am rejecting this response because: 
  

  I must affirmatively state that the narrative presented in this response does not accurately reflect my experience and is misleading. Contrary to the claims made, no updates were provided to me regarding the status of my tax decree application under the Puerto Rico Tax Incentives Code (Act 60, 2019, as amended). Furthermore, there was no mention of appropriate forms of communication. In fact, no initial communication was established to even discuss their hours of operation or preferred methods of contact. This lack of communication extended beyond the submission of the tax decree application; after the work was purportedly completed, there was no mention of where the process stood. As a result, I was left completely in the dark, not knowing the current status of my application or what to expect next.
  The assertion that I have been sending numerous emails, texts, and making calls outside of business hours, thus causing undesirable issues, is inaccurate. Without clear communication on preferred contact methods or updates on the progress of my application, it's unreasonable to claim that my attempts to seek information were unwarranted or excessive. The necessity to reach out through various means was driven by the absence of information and guidance from your firm.
  The description of my actions and expectations as causing issues and being unrealistic is not only untrue but also disregards the fundamental issue of inadequate communication and update from your side. I was left without knowledge of the application's progress or an understanding of the expected timelines beyond the initial submission, despite the claims of having explained the process.
  
  Sincerely,
  
  *********************

  Business response

  04/16/2024

  
  After further internal review of ********************** (hereinafter, ***************), claims, the Taboas Advisors Team (hereinafter, the Team), must respectfully notify the Better Business Bureau (hereinafter, the BBB), of the following: 
  
  Mrs. ****** Tax Decree filing was part of a ******* Agreement agreed upon with Mr. ********************* (hereinafter, the ******** ******* Agreement was drafted for the Client, signed by the Client, and paid by the Client (please refer to ******* Agreement Attached for reference). As such, the Team was constant communication with the Client regarding status and process (please refer to EML attachment) for reference where the Team notified the Client of the status of the filing from beginning to end.
  
  For these reasons, we believe that Mrs. ****** Claims not only lack of merits but are capricious and frivolous. 
  
  After meeting and discussing the claims ****** up by *************** with our Client, our Client has informed us that if *************** wants to assume the representation for the ******* Agreement, she must sign a separate letter of representation with the Team. As such, we must respectfully inform *************** of the following:
  
  *************** must sign a letter of representation for the ******* Agreement.
  *************** must submit final payment for services rendered.
  *************** must fill out and notarize unconditional acceptance and send it via email to ***************************************************** so that the team can accept the Decree.
  Be advised from 04/05/2024 Grantee will have a period of sixty (60) days from the receipt of this notification to download the approved ****** read the terms and conditions of the ****** proceed with the virtual Unconditional Acceptance of Grant 
  

  Business response

  04/16/2024

  ************** has placed **************************** personal number on the business information. Business number is ************. Business email is *****************************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩