Marine Equipment
Jamestown DistributorsFind BBB Accredited Businesses in Marine Equipment.
Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/26/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
The product depicted on the website does not reflect the product selection. I have been corresponding with the company to achieve a resolution. My simple request has been for them to provide instructions for returning the product. To date, no instructions have been provided.
Business response
11/26/2024
A JD customer service *** has been in contact with Mr. ******************** was some initial confusion as to whether Mr. ******* had ordered the wrong part or that our supplier had shipped the wrong part. It appears that he wanted a part with a ball socket end like the one in the photo, but he selected a similar part that was labeled "blade end". (See attached screen shot)
On Friday, 11/22/2024 ***** sent Mr. ******* the following communication:
"We will happily refund this after it has been received. I've created a return authorization number for you: RA4480952-JD
Please mail the items back to:
Jamestown Distributors
***********************
*******, RI 02809
Important: Please write the above RA number on the shipping label and packing slip.
All items must arrive in re-sellable condition with all original packaging intact."I will reach out to Mr. ******* to ensure he receives the instructions. I have also contacted the website manager to see if the page can be set up to make the part options more obvious.
Customer response
12/03/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***** *******Initial Complaint
05/15/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Purchased stripper for boat (2 gallons), product did not work. Company states on their website they will refund you 100% of purchase price if you are unsatisfied with the product. Company would not even return the unopened product without a cost to me of hazmat shipping to almost equal the price of purchase. The return request was within the 30 day window. Company should return full purchase price and standby what they say on their website. order number TB95476Business response
05/19/2023
Hi there,
Thank you for reaching out and sharing your feedback. We spoke via Phone earlier in the week, your refund was processed, please reach out if you have anything else I can help with.
Regards,
*********************,
TST Manager
Customer response
05/19/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************************
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