Complaints

• Initial Complaint

  12/18/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 10/11/2024, I booked an overnight investigation at The Conjuring House for me and my daughter, which was scheduled to take place on 6/28/2025. I paid $429.40 and received a confirmation email with the booking number ************ late November/early December, we started hearing about issues with The Conjuring House regarding their business license and insurance. Then on 12/16/2024, we read multiple news articles indicating that The Conjuring House had officially been shut down. I immediately reached out to the email listed on their website (they do not have a phone number listed) to ask for a cancellation/refund for our booking since the business was no longer in operation. Please note their website is ********************************* and their listed email is info@theconjuringhouse.com.I received a reply within a couple of hours stating that they can not proceed with scheduled tours and overnight stays and that I should reach out to ********** for a refund. They provided me with their email ************************ and phone *************).I immediately reached out to FareHarbor asking them to process our refund. They replied the following day (12/17/2024) indicating that they are only a booking platform, that they are used by multiple companies and they do not process refunds on their end. Instead, they said that I would need to contact The Conjuring House directly to initiate the refund. Again, I immediately reached out to The Conjuring House with this new information and requested a cancellation/refund for our booking, but I never received a response. I emailed them again today (12/18/2024), as they do not have a phone number listed, and still have not received a response.

  Customer response

  12/29/2024

  I have not heard from the business in response to my complaint.

• Initial Complaint

  12/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased 6 Tickets in good Faith for "Extended Tour" to occur on 28-Dec-2024 from 3-4:30pm. Owner *. ***** emailed me referencing issues with licensing and assured that booking would be honored. I followed up and confirmed with email twice. On 9-Dec *. ***** emailed me that they were closed down by local government and that I could obtain a refund from ***********. Fare Harbor refused the refund without approval from *. *****. After several emails to *. ***** asking for a refund, a reply on 16-Dec indicated that they refused to refund me.

  Customer response

  12/27/2024

  I have not heard from the business in response to my complaint.

• Initial Complaint

  10/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This is about ********** ***** the owner. And the unfortunate experience.We booked the house for the 21st of October. Check in was 7pm and check out was 8am. Per the rules/instructions we were going to be given a brief tour and then left alone from 7:45pm - 8 am. ***** was very kind when we arrived and gave us our brief tour and how to contact her if we needed anything. We began setting up our equipment and set about doing our investigation.Around 9:20pm the owner arrived home and walked in and introduced herself. She was cordial with us, and we discussed the fact that she had lived in our home state for a bit. Just making some small talk. She thanked us for coming and to enjoy our stay. About 15 mins later while we were in the middle of an EVP session we heard from downstairs a "hello" a few times. We had to stop our EVP to go talk with her. We thought maybe she'd forgotten to tell us some info that was important. She starts off with asking us "who parks in the middle of the driveway? We were told by ***** that it was ok to park there. I left and reparked the car. She then proceeds to start on us about our laptops that we were using to monitor our cameras that were set up in various places throughout etc. She became very upset about us having them. I told her no and that it was for our equipment. She then says, "I feel you don't have good intentions". It made no difference how much we tried to defend ourselves,she obviously had it set in her mind we were up to no good there. She had absolutely no rationale to offer us for her "feeling". She leaves for the 2nd time.About 15 mins later she returns for the 3rd time. At this time, we are in the kitchen, and we hear her talking to us from the other room saying, "don't @#! with the house". A few minutes later she says this again, "Don't @#! with me (? the house) do you hear me?"This is in no way to ruin her as a business but warn others there safety might be at risk or they might lose there money by going.

  Customer response

  11/08/2024

  I have not heard from the business in response to my complaint.

  I am currently still working with my bank  for a refund and have reported her to the attorney generals office, to protect those who might have the same issue or possible harm come to the guests from ********** ***** herself.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩