Reviews

It took me a long time to write this review because I don't like giving one-star ratings, but after praying on it, I think it is important I write this review for other ********* hot water tank was leaking so I called Reichert and Sons to come out and help. As usual, they were extremely nice when I called. I paid the service fee of $175 and someone came out the next day. The technician inspected my unit and told me that my pipping was getting old and I could replace the pipes or eventually replace the hot water tank. I asked him how much it would cost for each option and he said he would need to talk to the main office and they would send me a quote and I could decide.The next day I received a $4,000 quote to replace the hot water tank. I called to ask about the quote to just fix the pipes. The woman on the line said she would need to speak to her manager and get back to me. Two days later they sent me the same $4,000 replacement only quote with the last sentence changed to "Tank can not be repaired - replace is the only option."This is not what the technician told me. To be thorough, I called a different company who came out and told me the tank isn't that old and I should replace the pipping. He fixed the pipping for $300 and that was over 4 months ago with no problems since. I am glad I went to a different vendor because trying to cheat people out of money is a horrible way to do business. I haven't asked for my $175 service fee back because I don't want to communicate with unethical people. If you do go to ****************************** I suggest you get a second opinion.