Complaints

• Initial Complaint

  01/16/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  This dealership is continuously harassing my wife (********* ********) multiple times throughout the day despite her requesting them put her on their DO NOT CALL LIST and requesting they stop contacting and harassing her. If this continues we will be filing a lawsuit.

  Customer response

  01/26/2025

  I have not heard from the business in response to my complaint. In fact, they have continued to harass us with sales calls and texts despite our request to be placed on a do not call list. At this point we are seeking financial compensation for the unwanted contact. Please advise the next steps required by us. 

  Business response

  01/27/2025

   

  There was an inquiry made on 1/25 via Cargurus.  I have gone into the system to close the file .  Thank you- 

  Customer response

  01/27/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This is factually incorrect. There were NO "INQUIRIES" made this weekend via Car Gurus to your dealership. Please provide evidence of this occurring. Had you just apologized and indicated there would be no further contact, this case would be closed.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business response

  01/30/2025

  There was an inquiry made through car gurus using this email address.  Below is a copy of the inquiry we received.  We have since removed this from our mailing list- thank you

   

  
  Lead Source: CarGurus Reengagement - CarGurus Reengagement
  Lead ID: *******************
  
  
  PROSPECT INFORMATION
  First Name: *********
  Last Name: ********
  Email: *********************************************************
  Phone (voice) (nopreference) : **************
  Street Address:
  City: ****
  State: **
  Zip Code: 06001
  
  TIMEFRAME INFORMATION
  Description: 2 weeks
  
  
  
  
  VEHICLE WANTED INFORMATION
  New/Used: Used
  Interest: buy
  Year: 2024
  Make: Toyota
  Model: Corolla Cross Hybrid
  Trim: Hybrid XSE
  VIN: *****************
  Stock #: TK1253
  
  

• Initial Complaint

  11/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Traded my vehicle in on 8/21/2024. the vehicle i traded in was worth more than the vehicle i received in the trade and I am owed $2835.44. This amount was due on 8/21/2024 and it is now 11/16/2024 and they have refused to pay the owed amount. I have contact toyota corporate and they are being exceptional slow /vague on when this will /can be resolved.

  Customer response

  11/27/2024

  I have not heard from the business in response to my complaint. they continue to refuse to pay me money owed. i sent a letter of demand which was ignored and threatened legal action with no compromise.

• Initial Complaint

  09/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  purchased vehicles from Grieco Toyota 8/23/2024 for *********.Also paid ****** for registration fees.registration has not been completed as agreed to.sales person are deceptive and not honoring agreement.

  Business response

  09/17/2024

  ******************* vehicle has been registered.  Thank you, **********;

  Customer response

  09/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  05/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought the truck in April of 23 since then I have had nothing but problems and lack of support.1- radio antenna is getting replaced 2nd time due to fault install also leading to a 2 week mold removal process 2- I was promised a second Key by salesman fab documented through Toyota ticket item 3- bought truck used with lift under impression it was covered by the dealer shop it WAS NOT and I had to pay 4600 out of pocket to protect the safety of my family 4- truck was sold missing parts ie wind diffuser 5- see photo and Toyota noted where it was documented to return truck to normal dealer declined service. Upper ball bearing where completely shot as I can see in photo, every time I have emailed or contacted dealership I get the run around with most recent from their GM saying I would be contacted and never was.

  Customer response

  05/18/2024

  I have not heard from the business in response to my complaint.

  with that I have also attached a photo showing the business knew about the problem and refused to fix it. 
  
  

  Business response

  06/10/2024

  Our General manager ******************* has reached out to assist. 

  Customer response

  06/11/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I would like the agreed upon terms between the general manager and myself in writing either on this form or a personal email or text. This would be assist in the future as the situation that was agreed upon would take a couple of week to be fulfilled and someone could forget.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business response

  07/09/2024

  ******************** has been in touch with our service manager *********************** as well as our General Manager *******************. 

• Initial Complaint

  03/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  02/2021 We financed a car from ***** Toyota in 2021 at the beginning of the year. After the first year of finance I took a trip to ******** on my way back I was told that the car was not registered and was to be towed it was not towed because I had two small children in the car. Since then we had a full year going to the *** and was told after a full year of going there that the car was only registered to the cosigner which is my partner who had tax issues and tax blocks we took care of it is now two years after that and we still have not been able to register the car because the *** keeps saying that they have to call them and Toyota finances is saying that the *** has to call them I am completely exhausted I am a mom who was left without a job my family is hurting right now financially and I can't even use the car for rideshare because it cannot be registered I am exhausted I have depleted my savings there's no way for me to get back and forth I'm taking a risk driving a unregistered car like last night I had to use my car to go to the ** because my son fainted on me something has to give I need help I will not be paying any taxes owed on this vehicle because it was not registered I wanted to go to have full responsibility as I've always done my part and ran into dead ends dealing with them I need help I feel like I've ran out of solutions and places to go to if someonecan point me into the right direction or I will take this to court because it will be my last resort

  Business response

  03/12/2024

  Tax blocks prevented Grieco Toyota from registering the 2020 Rav4 VIN # ***************** - We attempted to reach out to get the ********* removed.  After not getting a resolution Grieco Toyota had to tax and title the vehicle.  ******************* will have to reach out to the ** DMV to complete the vehicle registration.

• Initial Complaint

  09/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Friday, 9/22 I decided to place a $500 deposit on a vehicle at ****** Toyota, (**********************************************************************) that I had planned to purchase the following week. The dealership was told that I wanted to use my own financing, which they agreed to and required a deposit to hold the car. When i went to apply for financing, i discovered that my credit union had raised their rates, which put me in a situation where I decided to no longer move forward with purchasing the car. I decided to let the salesperson know that i wouldn't be able to move forward with the purchase and to please refund my deposit. Instead, the salesperson continued trying to pressure me into moving forward with the deal, and in the end i decided that i did not want the car. The salesperson then told me per management the deposit is non refundable. The dealer is claiming that the deposit was 'non-refundable' which was NEVER stated at all. They claim they have voice memos that the salesperson stated this, which is also untrue (I have the voice memo). I never signed anything at all stating the deposit was non refundable, and the pictures of the receipts sent to me also do not state anything about the deposit being non refundable. I live in *************, and I've worked with multiple dealers in the *********** Area - many of which have told me that keeping consumer deposits is a deceptive act. This is the first dealer out of the many I have been to in *********** to do something absurd like this.

  Business response

  10/23/2023

  ******************* has recieved a full refund.  Thank you, ********************* Grieco Toyota 

• Initial Complaint

  09/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an A/C condenser through ****** Toyotas online ordering on 9/11/23. I payed for expedited 3 day shipping. The expected delivery date is 9/20. I contacted the dealership via phone to receive a refund for the extra cost of shipping and was told thats a problem with *** and there was nothing they would do for me. I payed ****** Toyota $67 dollars for shipping not ***.

  Business response

  09/25/2023

  I have attached the shipping information from **** The package was sent via *** 3 day select

  Customer response

  09/25/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

• Initial Complaint

  09/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought the car for $40000 they told me there was no car fax the car was stolen And in accident they told me no it wasnt I brought it back because it was leaking water on my feet the computer went crazy the windshield wipers were running when it wasnt on ..the gave it back in a week and said it was fix them the next time it rained it happen again ! I want my money back they sold me a car that was stolen and in a accident and it cant be fixed they tried to but they did it manually reset on computer and it happen again ? The car isnt safe

  Business response

  09/18/2023

  I spoke with ******************* filed the complaint to the wrong Toyota dealership.  She did not purchase the vehicle from Grieco Toyota- Thank you- **********;

  Customer response

  09/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  03/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 2/12/23 my daughter purchased a 2022 Toyota Corolla from the Grieco dealership in ***************, **. She traded in an expensive Audi. The very next day it went back because the heater didn't work. Then it went back again for the check engine light and again twice for different sensors and is still not fixed. Unfortunately, the salesperson told her that they didn't have the car fax available that day but she needed to trade in her other vehicle right away. Since then we went to another Toyota dealership and they gave her the car fax right away on the 2022 Corolla which showed it was involved in a head on collision with the airbags deployed and additionally the Car Credit score shows an 18 out of 80. None of this was revealed to her before the date of purchase.We are looking for the deal to be rescinded, the bank loan to be rescinded and the $4000 deposit to be refunded. Last choice would be to give her another car of like, kind and quality. They knew this car was a lemon. The dealership is not ethical and should do the right thing.

  Business response

  03/30/2023

  ****************** has since visited the dealership and traded her corolla in for a different one.  Thank you - **********;

• Initial Complaint

  07/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2009 Toyota Camry on July 1st. Because of the holiday weekend I was not able to make my complaint until after the 4th. The car has a melting dashboard. The melting of the rubber gives off noxious fumes and is extremely glare on my windshield which makes it dangerous for me to drive. I made this complaint and another about the way the car was driving. They took it in the shop and fixed what they thought was wrong with the driving but it's still doing the same thing. As far as the melting dashboard it cost $2,400 to put in a new one and they're not willing to do that. They claim to have not known about the melting dashboard prior to me telling them and said that they wouldn't have sold it if they knew. I feel that if I'm stuck with this car and have to invest $2,400 to fix my own dashboard that they should come down on the price of the car. Their service team also reported to Carfax on June 30th that they did an oil change. My husband did an oil change on the 19th of July and the oil was black and the filter was old there is no way that they did that oil change yet they reported that to car fax.com

  Business response

  08/03/2022

  ************** was reimbursed $250 for a dashboard cover - 

  Customer response

  08/04/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  Yes ***** Toyota did reimburse me $250 for a cover lay to go over the damaged melted dashboard. It was the least expensive way that they could go about it and they're not even going to install it. I also do believe that they owe me an oil change things how they reported it on June 30th that they had done one and hadn't. This business did nothing but lie to me from the very beginning and it's a really horrible business. I thought buying a new car was supposed to be a happy thing not a nightmare

  Business response

  08/15/2022

  Layna is more than welcome to come to the dealership to get an oil change free of charge.  ***** believes that the oil was not changed on her car before she picked it up.  Our service records indicate that we did change the oil amongst other service related items

   

  Thank you
  

  Customer response

  08/15/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Layna

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩