Reviews

We were visiting family in *********** over 4th of July, and someone gave my dog a rawhide bone, he never had one before. He acted weird instantly. We rescued our dog 3 years ago and he's never been sick at all. 3 am I searched for emergency vets because my dog seemed barely alive. Ocean state was the ONLY vet taking patients due to the holiday. They were 1 hour away, but we had no choice. My husband carried the dog in and out of the car. I was certain my dog got sick from the rawhide so I bought it with us. The vet examined the dog and said he had fluid in his abdomen. We had to pay $2,500 for exrays, bloodwork, oxygen, etc. We left there a few hours later, we got a call saying my dog had stage 4 cancer and needed a "procedure" to see what type of cancer so they can dispense meds, come up with a plan, or the dog may need to be put down. We had to pay $5500. Additional. I explained banks were closed it was a holiday, they told me to apply for care credit, which we did. The procedure done was "inconclusive" as to the type of cancer. We were told our dog had NO MORE than 2 weeks to live. We took our dog out of there. I requested the records and was refused. When I questioned why I couldn't get my records I had just paid alot of money, I was told "everyone that comes here pays alot of money". We made an appointment that Monday at a different vet. They got our records after requesting them a few times, and they couldn't believe what we were told. None of it was true. I am glad to say 6 months later my baby boy has had no issues. We did get a small portion of the money credired back however, we feel we should have gotten an entire refund and an apology for the complete malpractice of this joke of a place.

Dear *******,
   We understand how stressful and confusing your hospital visit was. Your dog presented in shock, with labored breathing. Upon initial evaluation, he was found to have blood in his chest cavity and his red blood cell count was low.He was stabilized with fluids and a blood transfusion, and medications to try to address a possibly bleeding disorder. These things did not occur because of a dog treat. You approved testing to find the cause. You were never told that he had stage 4 cancer but that the findings on the bloodwork, and apparent masses on x-rays and ultrasound were strongly concerning for cancer. You elected to take your dog home without pursuing more aggressive diagnostic tests. The records were released to your regular veterinarian, and you were provided a refund for the testing and treatment that you ended up declining. If he is doing well now, we are so happy for you. All evidence suggested that he had a very serious condition and we can only advise based on the information in front of us. It is very difficult to make the ultrasound findings fit with your dogs good outcome but hope you continue to enjoy your time with him!

The worst people ever i brought my dog there because she waa vomiting and diarrhea with some blood and she was week so they told me that I need to pay $3,249.50 minimum first deposit so they can save her because they cant touch her till I get the money for the deposit so I told the doctor I don't have that money let me take my dog and when I get the money I come back so the doctor insists to leave her there overnight till I get the money bc she was very weak just in case they need to do CPR or something so my wife and I decided to live her there next morning they call me if I got the money because they cant touch her till I do the deposit I told them m trying to collect the money I call you when I get it around 1pm they call me again that my dog is getting weaker that I need to do the deposit or she going to die I told the I only have $2,200 and told the doctor just do the blood transfusion when i get the rest of the money i call back so they call je 12 times so i can do the deposit so I told my employer that I was living work to do that deposit to the doctor so around 2pm i did the deposit and i told the doctor just the blood transfusion till i get the rest of the money so around 7pm the doctor call me that my dog was doing better after the blood transfusion and she waa stable so next day around 745am the doctor callvme saying my sog didn't make it they did CPR and shes dead so i when ***** with my wifey to see my dog for the last time and they gave me a bill from the firat nith i brought her till that morning she die $4,120.16 - $2,200.00 _$1,936.40 more to pay after she die are you fkg kidding me I never concern to do anything that they say they did to her and was a policy they broke with out me know about it they charge me a lot stuff from day first they was supposed to only charge me for what I told the doctor blood transfusion not all rhe stuff they say they did from the 8/15/24 to 8/17/24 when they supposed to only charge me for that blood transfusion

Dear Mr. ******* we understand how painful it is to lose a beloved pet, and we are so very sorry for your loss. Your pet was extremely sick, with a life-threatening blood disease that has a high mortality rate and requires aggressive treatment including blood transfusions. The doctor explained the costs that would be involved to try, but expressed serious concerns about her prognosis. Supportive care was started immediately, and once you were able to secure a deposit she was given a transfusion. While this is definitely what she needed, at no time were you told that she was going to do well. She was a critically ill dog, and she succumbed to ************** overnight. We know that the costs of intensive care can be difficult to afford - which is why we always counsel our clients about the likely costs and prognosis so that the right decisions can be made by each family. Given how sick your dog was, there is a very good chance that she would have passed away no matter what you were able to afford. You elected to try everything possible to save your sweet dog, and we are sorry that the outcome was so devastating.Unfortunately, the care she received is expensive to provide. We are evaluating the invoice to see if there was anything charged that was not appropriate, but unfortunately we do need to have you make payment arrangements for the balance. 

My dog ***** had a big lump on his leg that two vets recommended I leave alone, they would not touch it because of the location. ***** kept chewing it and making it bleed. My vet recommended I take ***** **** to Ocean State. These people were very kind and helpful. ************* explained all the pros and cons, prices ( which ended up being lower) ,he was very patient and gave us a lot of information so we knew what we were dealing with. We were also told that it could comeback. ***** had the surgery in May of this year 2024, and I am so happy to report that he is doing great, the scar is very light and he is back to normal. As with any surgery like this it may come back someday but if it does I will not hesitate to bring my ***** back because of the caring staff and the wonderful Dr. ****** Thank you all again *****, ******, and *********************

Hi *****, thank you so much for taking the time to leave a 5-star BBB review! This review means so much to us. We are glad ***** is doing great, back to normal and his scar is very light. Thank you for mentioning how kind, helpful, and caring our staff was throughout your experience. ************** is a wonderful surgeon, thank you for acknowledging him for being patient and informative. We are grateful for your support! 

The worst experience ever my poor dog suffered because all they cared about was money they didnt tell me the truth that my dog could not be helped. I had to keep bringing my dog back because she was not getting better. I Finally brought her to another hospital they told me the truth that my dog couldnt be helped and i need to put her to sleep ocean state knew she couldnt be helped they are the worst dont bring your pet to them.

Hi ******, we are so sorry that Toy Toy was euthanized. Toy Toy had been recently treated for a uterus infection with your regular veterinarian, and she was scheduled for a spay when it was discovered that she was newly diabetic and having a complication called diabetic ketoacidosis. Bloodwork additionally, showed a high white blood cell count and elevated liver values. Chest x-rays showed a diffuse chronic airway pattern and was she was referred to **** for further treatment. When Toy Toy was initially referred to **** the doctor discussed that treating Toy Toy would require several days of hospitalization and critical care. The ultimate goal was to have Toy Toy return to a simple diabetic so that you could manage her at home. Based on her bloodwork, ultrasound, and examinations, we had no reason to believe that she would not do well. We also advised that Toy Toy would likely remain diabetic and require daily insulin and follow up with her veterinarian. Toy Toy was very sick when she was admitted. Her treatment included fluid and insulin therapy. Once she was eating fairly well, she was started on long-acting insulin. Based on her progress, it seemed reasonable to give her some time at home to see how she would do. You were provided very detailed instructions on how to care for her.We understand that you were very apprehensive about caring for Toy Toy at home.We recommended urine testing, and follow-up with your regular vet. It is unclear whether you were able to successfully give Toy Toy her treatments at home, and whether that *** have contributed to her decline. Toy Toys illness was one that we manage all the time. Most patients are able to be transitioned to at-home care and managed successfully long-term with their diabetes. Toy Toy *** have had a more difficult condition to treat, but there was no indication during her stay that she was going to do poorly. Had we thought her prognosis was poor, we would have shared that information with you so that you could make the right decision for you. The doctors were honest about the costs, and what would be entailed in care, and thought they were doing right by you and Toy Toy. It saddens us that we did not earn your trust in your most recent hospital experience. We do hope you know how much we cared about Toy Toy and her wellbeing