We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Leather Goods Manufacturers Supplies

          Trifecta Leather Concept

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Leather Goods Manufacturers Supplies.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            01/04/2025

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Product was ordered in person in October 2024 with estimated 6 week time. Now January 2025 with no response to emails, messages via Instagram, or phone call. Many of the same complaints on ****** reviews.

          • Initial Complaint

            12/27/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered an item from Trifecta Leather Concepts in April of 2024 for $183.84. I have waited the estimated delivery time frame, and we are now well past that. I have attempted to contact the business by telephone and by email and I have not received any response in reference to any of my questions. The only response I received was in September when a shipping label was created, but I have not received anything or heard from them.I want either my correct order or my money back.

          • Initial Complaint

            11/12/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Trifecta took an order from me, has not completed the order, has not returned the money, and has stopped all communication over the last 8 months. Im looking for a return of funds, but all communications have gone unanswered.

          • Initial Complaint

            01/17/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Purchased an item on October 16th. Inquired four (4) times via email, never heard a response. Wanted simply a status of the order. Only after googling them did I see the reports of abysmal customer service. Would like purchase protection. They took my money on a promise of service/goods, and did not deliver.

            Customer response

            01/28/2024

            I have not heard from the business in response to my complaint.

          • Initial Complaint

            11/27/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I placed an order with the business 3/13/23. According to the website they have a lead time of **** weeks. Its been about 9 months. *** tried to contact the owner multiple times with absolute zero response. This is a terrible way of business with no refunds. His reviews online reflect the way he does business. At this point I would just like a refund

            Customer response

            12/08/2023

            I have not heard from the business in response to my complaint.

          • Initial Complaint

            08/31/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered a ******** front piece for a fire helmet at work from Trifecta Leather Concepts. Their website claims lead times of **** weeks. I ordered March 12th and on March 16th they claimed that the product was started. They have ignored me on various attempts for an update and as of today, August 31st, I have no product and they will not return any messages. I also messaged their website 3 separate times, one today, one this past Sunday, and one previous time that I do not recall the date. They will no respond or provide me the product. The attached documentation shows chat logs, their website accepting the order, and my bank account being charged for the product. They havent provide the product or a refund.

            Customer response

            09/10/2023

            I have not heard from the business in response to my complaint.  They still have not contacted me.

          • Initial Complaint

            06/02/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed an order with trifecta leather concepts on 12./22/22. Seller advised **** weeks before item would ship. On 4/26/23 I received a tracking number for item in which never was shipped and never received. I have contacted seller via email ******** and every way possible with no response.

            Customer response

            06/12/2023

            I have not heard from the business in response to my complaint.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 14

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          53 Smith Ave

          Greenville, RI 02828-1730

          Visit Website
          (401) 400-3629

          Customer Complaints Summary

          7 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.