Complaints

• Initial Complaint

  09/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I worked for aramrk in ********** ** for 2 yrs i was in a program called national plus plan money was taking from my check weekly i no longer work for that company and had ****** in my account they sent me a paper of my statement i called them they told me that they would send me some papers to fill out and i send them back in and they would send me a check since i didnt have a bank account to do direct desposit so they asked me to send copy of my ID and social security number so they check never came so i called them to see if they sent my check out when i got someone on the phone they told me that i wasnt in the system so i sent my information in and they say im not in the system and i never got my money

  Business response

  09/11/2022

  Good afternoon,
  
   
  
  The National Plus Plan (the Plan) is in receipt of a complaint filed by ********************************* on September 5, 2022.
  
   
  
  ********************** contacted the *********** on July 28, 2022 and requested a distribution application; the application was mailed to him on that date.  On August 8, 2022, the Plan received the completed application along with a copy of Mr. ********** drivers license and social security card (only one is required).  As is required under the Plan Rules, the *********** emailed Mr. ********** employer on July 28, 2022 asking for confirmation of his last day worked; a second request was mailed on August 10, 2022 (please see attached requests).  To date, the *********** has not received a response thus the distribution has not been processed.  I have emailed the employer on this date (September 9, 2022) to again request Mr. ********** last day worked.  Once we have this information, the distribution will be processed.
  
   
  
  Further, we do not have a record of ********************** contacting the *********** for status of his distribution.  I will contact ********************** today to explain the distribution process and address his concerns.
  
   
  
  Please contact me directly to discuss this matter further.
  
   
  
  Regards,
  *******************
  

  Business response

  09/21/2022

  Good morning,
  
   
  
  As a follow-up to my email below I attempted to reach ********************** on September 9th by telephone.  I left detailed voicemail messages at 2 phone numbers on record for him; including the phone number referenced in the complaint.  
  
   
  
  I again emailed the employer on September 15th for confirmation of his last day worked. 
  
   
  
  ********************** contacted our office on September 20th for status of his distribution application.  We explained the reason for the delay; he offered to provide his last day work however we cannot accept this information from a participant.  ********************** provided us with a contact phone number for his employer.  Attempts to reach them by phone were unsuccessful.  I again emailed the contact and stressed the importance of a response.  The employer finally confirmed Mr. ********** last day worked via email on September 20th; please see attached.
  
   
  
  The *********** is now able to complete the processing of Mr. ********** distribution and will issue a check representing his account balance, less federal tax withholding, timely.
  
   
  
  Please contact me directly with additional questions. 
  
   
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  06/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They owe me for March payment and keep giving me the run around stating we see we owe you. We will pay you but never do. It is now Almost July 2022 and I have not received a payment yet.

  Business response

  07/05/2022

  Attached please find the response and resolution to Complaint #********
  
   
  
  Please confirm receipt
  
  
   
  **** McCarthy 
  Manager
   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩