Reviews

ARS has never completed the title transfer. I am now receiving citations for the donated vehicle. Remove your plates before donating a vehicle. I will be complaining to MPR about the service as well. Taking the vehicle to a junk yard would have been safer.

Hello,It is never our intention to be the cause of any frustration or disappointment for our donors. In the rare case an issue does occur after the donation process is completed, we have staff assigned to work on that issue until it is resolved.It is my understanding that the issue you experienced, as frustrating as it was, was taken care of in an expedient manner, and our representative did provide regular updates as to the status of the resolution to this situation. The parking ticket that was attached to your name was paid for, and it was confirmed that there were no other outstanding tickets in your name. Proof of new registration was also provided so as to allay any fears that future infractions might occur. We did look into the delay in transfer. During this process it was discovered that the person who purchased your vehicle from our licensed dealer was a new resident to ********************* required that this person maintain residency in ** before they would issue the new registration. This process took approximately one month. Once the new owner was able to prove he was a resident the registration was filed and title transfer paperwork was issued.Issues like this are few and far between, but negative reviews do affect our charity partners' donations. We have worked successfully with the ********************* Car Talk Vehicle Donation Program for more than a decade and we have countless satisfied donors. We do everything we can to make sure that each donors experience is a great one. We sincerely apologize for this occurrence.