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          Business Profile

          Painting Contractors

          Benito Brothers Painting LLC

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/25/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On Saturday April 9th Benito of Benito Brothers Painting, LLC came onsite with ****** who sanded and stained the floors of my house located at *********************************************************. Following the sanding and staining on April 9th, Benito and his son came to the house on Sunday April 10th to apply what I thought was sealer but it was polyurethane. They returned 2 subsequent times on the morning of April 11th and evening April 11th. After the floor cured 10 days later my wife brought the dogs and the floors were not sealed as they pooped and when I wiped it up oils got through to the floors. When I reviewed my pictures and video I realized only polyurethane was used without any sealer.

            Business response

            05/03/2022

            Good afternoon my name is Benito ******. I received complaint number ******** from *****************************. ************* says after I finished his floors, he waited 10 days to bring his dogs in the house and they pooped on the floor and needed it up. I finished the job on April 11, and the client texted me on April 17 that the floor had been messed up by his dogs, and sent me pictures. From the 11th to the 17th is only 6 days and not enough time for the floor to cure. I have the text messages from the client and the contract. All steps stated in the contract, including varnish sealer. Client also agreed to cover the floor with paper for 10 days to protect it, and he did not

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 5

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          486 Broadway Apt 1

          Newport, RI 02840-1731

          (401) 603-7977

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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