Business School
American Safety Programs & Training, Inc.Find BBB Accredited Businesses in Business School.
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Complaint Details
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Initial Complaint
10/28/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I applied for the *** program of July of 2022, I then enrolled through the financing option through *** financial for the total of $1,025.00. I then came to the conclusion that I would not be able to continue with the program so I notified the owner ***************************** of the program stating I would be withdrawing. ******************** then emailed me back relatively quickly saying he could bump me into the next class in the coming year if that worked better. I politely declined saying I would just like my checking account to stop being charged and my refund issued for the payments I had made. This was on 9/26/2022 that he was notified of my withdrawal. I then continued to receive payments of $153.79 on the 31st of September 2022 and now recently a bill for October 31. I have tried to reach out to ******************** mulitple times and call the school leaving voicemails and no one responds. As a last ditch effort I emailed the financial institution on 10/10/2022 stating my issue above and they simply replied with no one from the school had contacted them to stop billing my account or issue a refund. I have emailed the financial institution again today has of 10/28/2022 repeating the issue and stating that I closed the checking account associated with the *** financial account and will not be paying for a class I no longer attend but took the proper steps in withdrawing from the class. I am seeking to have my refund for the 3 payments I made in July, August, September, and possibly October because my account is not totally closed yet and has a pending period of 60 days. So I am due 3 possibly 4 payments of $153.79. I am at my **** end and feel totally helpless and loss on what to do.Customer response
11/08/2022
I have not heard from the business in response to my complaint. As I stated before I sent the initial email to you I both reached out to the business and the financial company. I have since closed the checking account associated with them. They were not able to take the 4th payment but they still owe me the refunded 3 payments of 153 dollars thst I have since payed. But like I said anytime I attempt to reach out the business or financial insution I get no response.
Business response
05/30/2023
Hello I am so sorry for not responding to this . We have made great changes to the programs since you where here. We would like to discuss you doing further trainings if interested. Please call us if interested. Please accept our appologies
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