Reviews

This store location (************) offered pickup for ******** orders in 2022. I picked up an order from Wish in August 2022 with no issues, I picked up an order again in September& the worker told me I was lucky because it was almost at the deadline for me to pick it up. I was nice, but curious because I was still within the 15day ***** period to pick the order up. He gave me a very dirty look, handed me my order& I left. On October 5th I got an email another one of my orders had arrived & I had until October 20th to pick it up. The next day on October 6th I went to the store & told the same worker I was here to pick up an order & had my phone out for him to scan the code. Without even looking at the code he said Nope, you gave me lip last time you were here so I sent this package back I was confused & upset, again I tried to show him my phone saying it arrived just yesterday & I had 15 days to pick it up. He just repeated that I gave him lip so he sent the package back. I started to cry & tried one more time asking why this was happening & he just laughed at me. I was able to confirm with Wish this Boost Mobile worker did indeed send it back the day it arrived, & Wish was able to give me a full refund. All I have wanted for 2 years is an apology, but instead my reviews online keep getting deleted and the owner says: we dont work with Wish This is false. It is a business relationship between Wish & the pickup stores they use, this store makes a commission from these pick-**** So, this was a business transaction. & this horrible employee of your store choosing to send my package back for no true reason is so unethical & disheartening. Whether they still work with Wish or not, please stay away from this store. I can only assume all the employees are horrid like this man was, based on how their manager/owner has addressed my complaint over the years. Saying sorry & meaning it can really go a long way. I hope their customer service standards have improved.

The owner of this location does not stand by what is offered upon purchase. I created an account with 3 lines, as well as the purchase of two phones. I was told that the first month of insurance was free, in addition to paying $50 upfront for a phone that would then be credited in the following bill. Neither was applied to my bill. When I called and spoke to the gentleman that processed my sale and explained the situation I was told that he was misinformed by Boost Corporate and the credit would be on the 3rd months bill. In addition, he said that the complimentary insurance was applied during the activation of our plan. When I relayed the promises I was given he refused to honor what I was told. He said he was misinformed by Boost Corporate and "I was still being given the promotion, I just have to wait the 3 months."That is unacceptable as people budget their bills and an unexpected $70 (insurance and phone promotion) is significant when you are expecting an $80 bill. He said that corporate would take care of it. Little did he know I spoke to corporate for over an hour with no movement to honor anything. It turns out the gentleman at the store was the owner. He then told me my option was to return the phone, but he is unable to resell it so if it is returned the entire account would be cancelled. This is after he received $300 the day I activated the account. So how is that going to be rectified?? After a heated argument, no insults, no foul language, just constant reiteration of what was promised. Overall, do not go to this location. I feel this man sold me this phone under false pretenses. He leaves his empty promises to corporate to rectify. That is dishonest, abusive to corporate, and in my opinion, not good business practice. Boost does offer good service at a good price. But do not trust that he will honor any of his sales promises. HE DOES NOT. Choose another location. Also Boost corporate did end up honoring his false promises.