House Cleaning Supplies
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- Additional Info:BBB has received a pattern of complaints alleging that orders were not received after payment was submitted by the customers.
BBB has also received complaints concerning product pricing on the company's website at homeandmart.com.
Upon investigating the company's website, BBB noted that the site was recently created on April 1, 2020 and the site offers no information about the location of the business.
BBB also noted that on each product offered, the company provides a list price that is crossed through with a discounted purchase price listed alongside it.
BBB is in the process of requesting more information from the company to determine the source of the originally listed price.
BBB's Code of Advertising states the following in section 6.1 regarding the use of a list price:
"6.1 "List price," "manufacturer's list price," "reference price," "suggested retail price," and similar terms, hereinafter collectively referred to as "list price," may be used deceptively to state or imply a savings which was not, in fact, the case. To the extent that a list price does not in fact correspond to the price at which substantial sales of the product in question have been made, the advertisement of a reduction may mislead the consumer. Such a comparison must be substantiated by the advertiser prior to making any advertised comparison."
Due to the site being launched on April 1, 2020, BBB is unable to locate information to confirm previous pricing.
BBB's report on this company will be updated as additional information develops.
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