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          Business Profile

          Heating and Air Conditioning

          First Choice Heating & Air

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/24/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            We called F.Choice 4x w/ questions-told owner would call us. Never did. Texts unanswered-except one saying theyd refund $73.72-they never did. Messages unreturned Feel unprofessionally GHOSTED Marketing says What sets FirstChoice apart? Commitment to delivering unparalleled ****************** satisfaction!If you have any questions give us a call HVAC ran fine 5+ yrs 2/22 F.Choice owner inspects system- all OK &sign serv. contract 3/22 Tech did 28-pt insp- passed. Mentioned hed replace flexduct w/ rigid if it was him but wasnt mandatory. Gave quote 9/23 Air sensors alert-refrigerant leak + AC fail. Tech said refrigerant gone. Cost $1,600 to refill. Said hed return in 2 wks for leak test. Worried new refrig would leak by then we pleaded to come back sooner. He insisted we wait Sensors showed refrig gone in days. Tech confirm 9/12/23 Tech replace coil, properly charged refrig @$3,989 9/17/23 Did 28-pt insp, check duct, refrig level &airflow. All OK Oct-Dec/23 Unit made loud noises &vibration immediately after. We assumed F.Choice made more powerful1/8/24 HVAC down Tech said dirty airfilter cause-They changed it 3/mo ago Removed 1.5 lbs refrigerant Said flex duct caused hi static pressure &they lowered fan to lowest setting. Peculiar b/c previous HVAC company already lowered fan to lowest setting when installed new system &ducts in 2018for max **************** F.Choice bill $281- said static pressure still high. Quote $1,300 to replace duct *************** tests later &said static press.+duct OK Did F.Choice increase fan speed in Sept. during coil install? Tech said then he adjusted for more air Why tech who charged system 3/mo ago not report static press. issue?How can u lower fan speed that shouldve already been on lowest setting?Why loud noises following their coil install & refrig charge?Did they improperly overcharge?Refund desired $160 1.5 lbs refrig $225 Serv. Agrmnt fee as were not given member rights to ask any questions

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          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

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          Years in Business: 9

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          891 Horry Rd

          Aynor, SC 29511-4988

          Visit Website
          (843) 756-3438

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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