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Complaint Details

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Initial Complaint
03/08/2024
Complaint Type:
Product Issues
Status:
Unanswered
The business failed to respond to the dispute.
I ordered products from the company. Their ad said 75% of the items would be plug in and work. Received 14 various items, out of the 14 8 did not work at all. I resold them had to refund the money plus lost good will with my business. I received 8 Primo Water dispensers, not a single one worked i ordered them on Jan 5, 2024. Have been trying to resolve the issue with no luck. Want 672 refund not the entire amount
Initial Complaint
12/14/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The seller provided a manifest of the items on a pallet with declaration that upto 10% of the merchandise may be different than what is on the manifest. However, when we opened the pallet over 90% of the products on the pallet did not match with the manifest I was sold on. First they kept on delaying the response how and why did it happen and at the end they blamed it on ******* and that they will not entertain any resolution for this error. The products that came on the pallet is full of junk and I cannot recover any money. The whole pile is sitting with me and I would like them to arrange to take it back.
Business response
12/14/2023
Hi,

Our website and listing state that we will not credit for not matching manifests as this inventory was sold "as-is".

The information can be viewed in the description section of the listing-
******************************************************************************************************************************************************************************

Warranties are not valid on any UNTESTED CUSTOMER RETURNS inventory. All UNTESTED CUSTOMER RETURNS are sold “AS IS” – cosmetic and operational condition is not guaranteed.

Customer response
12/15/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.

[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
It was understood that there could be variance in the description on the manifest, however, it does not mean that 90% of the product in the pallet would not match any description on the manifest.
Also, the primary product for which we bought was 254 Chrome Laptops, any variance of models or brands may be acceptable but having none of laptop is not acceptable variance in any business.
I am sure that there was an error at the part of the warehouse that stuck our pallet number to a different pallet and sent completely different stuff to us. Instead of accepting their error, the company is trying to get away behind the variance declaration. This is not right and is not ethical business.

Regards,

***** ****
Business response
12/18/2023
Good Afternoon,

We understand your frustration, however, the description on the listing states the following:
" We do our best to provide the most accurate manifest possible but will not credit for missing/not matching manifests since product is sold “AS IS”."

We cannot provide any further credits or refund as our policy is clear this was sold as-is.
Customers are encouraged to read the description before submitting an order.
Initial Complaint
12/05/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Bought a pallet and before I load to my truck noticed missing item. Manifest says one thing, items you are getting are less then whati in manifiest. Let whearhouse know about it. They asked me to reach out customer service. Customer service pointing out to manifest may be not accurate, and they can't do anything about it. It is just robbery simply. Legally. How you can sell something that doesnt even exist in the pallet? Seems this thing was to many customers. This is pure RIP OFF
Business response
01/03/2024
Thank you for contacting us, upon checking this complaint please note that it was addressed with the customer. We clearly state in our policies that for Untested customer returns orders,

"The manifest will not be 100% accurate but is used as a representation of the overall contents of the pallet and should be used as a close guide. Contents of what is included according to the manifest will have a degree of variance. We do our best to provide the most accurate manifest possible but will not credit for missing/not matching manifests since the product is sold “AS IS”."

Warranties are not valid on any UNTESTED CUSTOMER RETURNS inventory. All UNTESTED CUSTOMER RETURNS are sold “AS IS”

If you have any other concerns, please do not hesitate to reach back.

Kind regards.

Sebastian
DirectLiquidation.com User Experience Specialist
Initial Complaint
10/10/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Order # ******** I purchased 5 Gazebos for $3242.70 and only got 1. I paid a private company for shipping, and even after they only sent 20% of my order, they refused to reimburse shipping costs, and instead of a refund, they offered a PARTIAL store credit to FORCE me to keep doing business with them. After calling and emailing them many times due to their ridiculous resolution, they issued a refund of $2400. They originally charged me $648.54 for each gazebo, so I should at least get a full refund for what I paid for and did not get: 4 gazebos x 648.54 = 2594.16. It has been 1 month, and after many requests, not a single manager has reached out to me. These people affected my business, made me lose money on shipping, and on top of that, they are keeping some of my money after their HUGE mistake. It's clear that this company takes 0% accountability and makes no effort to make their mistakes right. Based on my experience, they either do not know how to do math or they try to steal customers money even when they mess up; whichever it is, it's embarrassing and disappointing. Do yourselves a favor and take your business elsewhere.
Business response
10/27/2023
Good Afternoon,

Our policy states we are not responsible for inbound or outbound shipping costs when the customer arranges their own shipping.
When customers arrange their own shipping, Direct Liquidation is not responsible for any additional shipping costs they may incur.

Please view this description on our website- ******************************************************************Who-is-responsible-to-pay-for-shipping-costs-of-merchandise-being-returned-

The customer was credited $2,400 for the incorrect units, in addition, they did a self pick-up and it was picked up and signed by ***** ******* (see BOL attached).
Customer response
10/30/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.

I paid $3242.70 and only got 1 item, you refunded $2400 meaning I'm paying $842.70 for 1 Gazebo. You originally charged me $648.54 for each gazebo. 4 Gazebos x 648.54=2594.16 Where did you get the amount of $2400 from?

Regards,

********* *******
Business response
11/01/2023
Hi,

The customer received one (1) gazebo out of five (5). They were credited partial of the sale price, as this was what they agreed with.

The sale price for the five (5) gazebos was $3148.25. This amount divided by 5 units = $629.65 per Gazebo.

One full set of Gazebo was received, and customer was missing 4 units, per our previous conversations, they settled with a partial refund of $600 per Gazebo.

The sale price can be calculated by using the following equation-

Sale price of order / MSRP= A
A x msrp of each unit = Sale price

3148.25 / 8995 = 0.35

0.35 x 1799 = $629.65
Customer response
11/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.

I am still being charged more than what I paid for merchandise that you did not give me. After you affected my business by YOUR MISTAKE and shorted me items you are also shorting me on my refund. I want back Exactly what I paid and didn't get ANYTHING in exchange. How can you mess up so bad and still keep some of my money?

Regards,

********* *******
Initial Complaint
08/28/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This is a Chinese corrupt organization acting as *** **** *** ******* They sell items at a low cost to CON a customer into purchasing and they do not deliver any goods or materials. Our Company ****** Account was charged by this company and we are having a difficult time getting our funds back. Two other Banks were charged also, but the ***** ****. of the banks stopped the transactions prior to any funds being taken out of our account.
Business response
09/11/2023
Good Afternoon,

Our Accounting Team reviewed this and unfortunately, this dispute is not with Direct Liquidation, there are no records found on our end.

We believe the customer may have mistaken the company.
Initial Complaint
06/20/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We paid for 5 pallets of merchandise and what we received were 4 pallets with products and one pallet with two boxes full of garbage, it is not fair because we paid a lot of money in shipping costs. Our manifest says that we were going to receive 63 Pieces of products in total and that we received were only 40. Every time I feel disappointed with this company. I WILL ATTACHMENT THE PICTURES AND VIDEO SHOW YOU THE PROBLEM
Business response
06/21/2023
Good Afternoon,
Can an order number be provided please?

We searched our support emails and we do not have any communication regarding the order in question.

Please advise, so we can look into this as soon as possible.
Initial Complaint
04/19/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a self propelled lawnmower & have sent numerous of messages asking when will it be shipped but nobody has replied. My order # ****.
Business response
05/18/2023
Good Morning,

We could not locate anyone under email address *********************** or order number provided.

We believe this is not a Direct Liquidation purchase.
Customer response
05/19/2023
The order # is ****. Tracking # is *************.
Sent from my iPhone

On May 18, 2023, at 2:03 PM, **** **** <***********************> wrote:

They send me messages to my email address ***********************

Business response
05/24/2023
Hi Lynn,

Unfortunately, that email notification is not from Direct Liquidation.

We suggest contacting the person who sent you that email, or contact your bank directly and dispute the charges.
Initial Complaint
02/24/2023
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I bought two pallets with direct liquidation and only one arrive. They haven't credited me for the lost skid.LOT ID - ********
Business response
02/24/2023
Good Afternoon,

We're awaiting for the approval from ************ regarding the claim on the lost pallet.

We're very sorry this has taken a while to resolve, but please note we're working on it and as soon we have an update, we'll let you know immediately.
Customer response
02/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.

Regards,

***** ******. I have been waiting for almost 3 months already
Business response
02/27/2023
Good Afternoon,

We definitely understand it's been an inconvenience but please note that this has been under investigation with the carrier and it's out of our control how long the investigation is.

We're trying our best to get further information to have this resolved as soon as possible. Please rest assure we'll get back to you immediately with further information.
Customer response
03/03/2023
Better Business Bureau,

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******
Initial Complaint
02/22/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
You asked me to rate the last representative and I was trying to be quiet. But, the more I thought about the insensitive, cold, and heartless response from said rep, I'm going to unleash. My team had sent many carriers to IN, KY, and SC to pick up loads we won and paid for in full. And when we hire the carriers and sent the BOL to Shipping and Transportation, these carriers were turned away for no good reason at all. Then your shipping dept tried to claim that we were not scheduling pick up, which was not true. Then one of my family members needed immediate medical attention and since my family comes before any business, I tried to reschedule the pickup. But this rep kept talking about POLICY. So she cancelled our paid orders and had the nerve to charge us a restocking fee. We've been in this business for over 15 years and none of our vendors have treated us as worst as Direct Liquidation. We asked to speak with Management many, many times and no one called nor did anyone address our concerns. Like the RAT feces that was in a couple of our truckload from Indianapolis. We sent pictures to the support and shipping dept and to this day NO ONE has address that issue or rectified the issue. So I give the Rep an "F" and Direct Liquidation the same.
Business response
02/22/2023
Good Afternoon,

We understand you're currently going through a personal situation and we're very sorry.

However, you were advised multiple times regarding the pick up.

We explained several times that the pick up needs to be scheduled through our Support team, but FQ was being sent to the warehouse without an appointment or BOL.

In addition, there was an appointment scheduled for Feb 9th and the carrier never provided the BOL.

You were advised beforehand, and our facility does not have the space to wait on orders.
Initial Complaint
12/30/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
LOT ID - ******** It's been a month already and this company doesn't help with my order. I want a refund
Business response
01/03/2023
Good Afternoon,

Apologies for any confusion regarding your order.

The tracking number on the carrier's website shows the order was delivered on 12/30 and signed by "*****".

Please note that any delays in shipment, are due to the severe weather conditions. A service alert can be noted on ****** ********* website.

Tracking can be view via this link - *********************************************************

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