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          Business Profile

          Computer Repair

          Tech Shack, LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Computer Repair.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/24/2023

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            In November of last year we contacted Tech Shack and wanted them to help us in ordering and installing a new sound system for our gym. In December of last year we paid $8190.16 which was the full amount of the invoice. We did not hear back from them until we reached out on January 23rd of this year and asked when they would have all of the equipment and planned on doing the installation. The owner wrote back stating "the mixer is still on back order. I spoke with my supplier yesterday and there is no update. This piece of equipment is specific to the package of equipment we have for the gym so substitutes are not a option." On January 27th we told them that we would not be moving forward with the installation due to them not being able to fulfill the order. At that time they told us that it would take 30-60 days to refund our money. We were under the impression that we would receive a 100% refund. On 4/17 I spoke to them as we had not received any money. At that time the owners wife told me that they would be mailing out payments to us throughout the month and that we would be paid off by the end of the month. She also told me that we would only receive $6552.13 back. On April 20th I emailed them that we were requesting 100% of the money we paid back. It was at no fault of our own that we had to request the refund. They were not able to provide a vital piece of the equipment needed for our new system. They also could not provide a reasonable estimate of time that the piece would be received. We also asked for them to respond back to us of their intentions moving forward. As of today we have not heard back.

            Business response

            05/08/2023

            This company has been refunded 100% , breaching the contract we had with them that would include a 20% restocking fee. This business threatened to sue us and wrote us multiple negative reviews instead of honoring their contract with us. 

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          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

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          Years in Business: 6

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1812 W Main St

          Central, SC 29630

          Visit Website
          (864) 722-5155

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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