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          Business Profile

          Laboratory Testing

          Coastal Pathology Laboratory

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Laboratory Testing.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/11/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I received an invoice in June and noticed the prompt pay discount offered if I called. I first tried calling on June 24th and the systems were down. I was told to call back another day. I called back on June 27th and was told I could not get the prompt pay discount. I pushed back, as it was offered on my invoice. I was then told I would receive the discount, but I would have to wait to pay until I received 2nd invoice by mail. I received a 2nd invoice by mail in August. I called on August 22nd and reached a rep named ***, who confirmed my number in case things got disconnected. The call dropped and I never received a call back. I then tried to contact someone via the website, but was unable to log in with the credentials listed on my invoice. I then emailed ***** *******. ******* ********* reached out and updated my invoice with the discount and took my number for someone to call me for my payment info. I want to stress that the rep I spoke with was very nice, but she had to have me enter my credit card three or four times and the transaction would not go through. She told me to contact my card company. I called them and they said they could see no declined transactions and confirmed that it is not an issue with my card. I sent all of the information above to ***** ******* at Coastal Path and to ******* ********* with their billing service. I received a snitty message back from *******, saying that he "couldn't control the weather" and offering to try to take my payment info for at that point was something like an 8th time. I requested a waiver for the remaining balance and did not receive a response from either ***** or ****. ***** emailed me in error on September 7th. I let her know she had the wrong email address and informed her that I had not received a response from **** regarding my waiver request. She responded, thanking me for informing her of the error. I reiterated my request for assistance. As of today, I have received no response from anyone.

            Business response

            11/15/2022

            Business Response /* (1000, 5, 2022/10/14) */ Although we were unable to collect credit card payment from Ms. ****** over the telephone, I have instructed Mr. ********* to delete Ms. ****** claim so she now has a zero balance.

          • Initial Complaint

            04/29/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I happened to be checking my credit score and noticed it recently dropped significantly. Then I noticed an amount of $48 going to collections at a pathology lab in a city I don't even live in anymore. It says it was last reported April 6th and after looking up this company, Coastal Pathology Lab, collections seems to be the biggest complaint. Everyone is receiving collections for charges they never received a bill or service for. Considering I don't live in this city anymore and the fact I haven't had any recent testing in this area, I don't understand where this $48 is coming from and want it removed from collections, corrected on my credit report, and explained with a detailed bill of where and what services were performed.

            Business response

            06/01/2022

            Business Response /* (1000, 5, 2022/05/03) */ It looks like this goes back to 2017, please give me a call to discuss to get this resolved ASAP, I can be reached at XXX-XXX-XXXX, **** *********.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Contact Information

          125 Doughty St STE 408

          Charleston, SC 29403-5741

          Get Directions
          (843) 769-6345

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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