Reviews

Owner was very pushy and unprofessional. Had my vehicle 3 weeks and didn’t want to fix what the warranty company was willing to pay for. Texting my phone after hours on the weekend. I told the supposed to be owner the texting was unprofessional and she rudely told me to get my vehicle off their property.

Hi! I have copy and pasted all of the Texting correspondence with the customer indicating her statement is inaccurate. I also have video of how rude she was coming into the shop on September 23rd. We also did not charge her for the 3 separate inspections we performed nor the compression testing nor all the time I spent with her and her mother and the warranty company on the phone. Mrs. N**'s rude behavior is why we won't do work for her. 8/30/2024 8:19 AM To 'Shannon N**': Hi! We have looked over the Yukon and found Cylinder #7 has a misfire. We would need to remove the valve cover and perform a compression check on the cylinders before proceeding. The engine itself could have lifter or camshaft failure. Total would be $309.82. Please let me know if this is OK before we move forward. Thanks, Martin's Motorworx Text Only Line 8/30/2024 8:21 AM From 'Shannon N**': Yes we can proceed 8/30/2024 1:03 PM To 'Shannon N**': Hi! You are going to need an engine. There is no compression on cylinder 7 and the rocker arm is loose. What is the name and number of your warranty company? 8/30/2024 1:05 PM From 'Shannon N**': ********* 1-855-260-2513 8/30/2024 2:14 PM To 'Shannon N**': Hi! I have entered a claim with ********* and they are sending out an Inspector on Tuesday or Wednesday to verify our findings. Then we will know what portions and $ is approved. Thanks! 8/30/2024 2:15 PM From 'Shannon N**': OK thank you 9/5/2024 1:16 PM To 'Shannon N**': Hi! ********* received the review from the Inspector yesterday. It takes about 24-48 hours for them to review. They will call me back with next steps hopefully by tomorrow. Thanks 9/5/2024 1:17 PM From 'Shannon N**': OK thank you 9/6/2024 7:08 AM To 'Shannon N**': Good Morning! The warranty company called last night and needs atleast one oil change invoice on the Yukon. Do you have one you can send me or one in the vehicle? I don't want to go through your vehicle without permission. Thanks, Martin's Motorworx 9/6/2024 7:19 AM From 'Shannon N**': June was the last one We were on the way to get one when the vehicle broke 2 days before we drop the truck off to you guys but they told us to fix the issue first 9/6/2024 8:15 AM To 'Shannon N**': June is ok... Do you have that invoice? They just need one invoice. 9/6/2024 8:16 AM From 'Shannon N**': I sent it Can this line receive photos?? 9/6/2024 8:21 AM To 'Shannon N**': I can't get photos on this line. Can you email it to me at *******@martinsmotorworx.com? 9/6/2024 1:33 PM To 'Shannon N**': Hi! The warranty company is now requesting a tear down of the engine to find the cause of failure. I emailed him all the details of what we already found a couple of hours ago and have not heard back from him. Waiting on the warranty company. Thanks 9/7/2024 9:59 AM From 'Shannon N**': Please don't tear down the engine, let's see what else they say, then I'll come get the vehicle if they don't want to proceed 9/9/2024 9:25 AM To 'Shannon N**': Hey! I have called them this morning and left a voice mail with the cause of failure. I don't know what else they need. Waiting on direction. 9/9/2024 9:26 AM From 'Shannon N**': Ok 9/9/2024 9:46 AM From 'Shannon N**': I spoke to someone and we can go ahead and break down the engine so they can verify that it's the camshaft and rocker arm It's their protocol 9/9/2024 9:46 AM From 'Shannon N**': Im ready for the process to move forward 9/9/2024 10:04 AM To 'Shannon N**': I'm ready too. We already did all of that and they won't accept the video. The Inspector didn't say we had to do it again. I will call them again. 9/9/2024 10:05 AM From 'Shannon N**': Ok thank you for your patience with this 9/9/2024 10:54 AM To 'Shannon N**': Anytime 9/10/2024 12:13 PM From 'Shannon N**': Hello Have you heard back from the inspector?? 9/10/2024 12:24 PM From 'Shannon N**': I was informed by endurance that they are waiting on Martin's to tear down the engine , call them and they will send someone to inspect. They won't accept video 9/10/2024 12:54 PM To 'Shannon N**': Yes ma'am. I am waiting to get it back into rotation today to tear it back down again. 9/10/2024 12:54 PM From 'Shannon N**': Ok thank you 9/11/2024 9:20 AM To 'Shannon N**': Good Morning! We have the engine torn down to the rocker arm. I have called ********* twice this morning and waiting for another inspection. 9/11/2024 9:22 AM From 'Shannon N**': So you haven't spoke to anyone?? 9/11/2024 9:27 AM To 'Shannon N**': I spoke to someone at ********* twice this morning. I am waiting on the inspector to come back out and/or a virtual inspection. 9/11/2024 9:28 AM From 'Shannon N**': Ok I was told it will be 24/48hrs before they will send someone out 9/11/2024 10:23 AM To 'Shannon N**': The adjuster just called and said they have to send someone out and we can't do a virtual inspection so hopefully someone will be here tomorrow. 9/11/2024 10:24 AM From 'Shannon N**': OK thank you for the update 9/11/2024 10:38 AM To 'Shannon N**': You are very welcome! 9/12/2024 3:34 PM To 'Shannon N**': Hi. The Inspector is finishing up now. Thanks! 9/12/2024 3:35 PM From 'Shannon N**': OK great thank you 9/17/2024 9:32 AM From 'Shannon N**': Good morning Are there any updates?? 9/17/2024 9:54 AM To 'Shannon N**': Good Morning! Not yet. I tried to call yesterday and could not get through to anyone. Was on hold for 30 minutes and no one came through. I have it down to call again this morning. 9/17/2024 2:03 PM From 'Shannon N**': Can someone give me a call please 9/17/2024 2:44 PM To 'Shannon N**': SM called Christian back and we can't just do the lifter. There is No compression on cylinder #7 and the rocker arm is loose and lifter failed and damaged the cam shaft. This is a very common issue. There is metal in the engine oil! Called ********* again at 2:34pm. Informed them this is the same diag from the beginning. Had to leave vm for Christian on his vm. 9/17/2024 3:56 PM To 'Shannon N**': Christian called and said the Inspector was shown the collapsed lifter on cylinder #7. I told him the Inspector could have asked to see anything. He said this vehicle was driven in and they will only pay for the cause of failure and not an engine replacement. They would pay for lifters and cams and the customer can use that towards the engine replacement. He said due to continued operation the engine is not covered. I told him she drove it into the shop to get it ***** since it was still dr 9/17/2024 3:58 PM From 'Shannon N**': Just ready to get it over with! Let's f** whatever they will cover And I'll handle the rest later 9/18/2024 2:40 PM To 'Shannon N**': Hi! I have called in the massive amount of parts that would be needed to replace the camshaft and 1 lifter on cylinder #7. The total ticket for just this is $6947.85. I am also inquiring to the pricing for the engine - new and used to see what the pricing difference is. I should hear back from the adjuster this afternoon. Thanks 9/18/2024 2:44 PM From 'Shannon N**': ********* is responsible for that correct?? I don't need a price on the engine because they aren't paying for that 9/18/2024 2:56 PM To 'Shannon N**': I am waiting on a call back from them. 9/18/2024 2:58 PM From 'Shannon N**': I pay them their deductible And I pay you guys for the diagnostic test and pressure test 9/18/2024 3:45 PM To 'Shannon N**': Once I hear back from them I will know what is owed. You should not have to pay them anything... it would all go through us. Thanks 9/18/2024 3:45 PM From 'Shannon N**': OK thank you 9/20/2024 2:07 PM To 'Shannon N**': Hi. The warranty company called back and it only willing to cover $5,912.05. They are not covering an actuator or valve or the compression testing or the 2nd and 3rd diagnosis. That would leave you responsible for $925.80 (including $100 deductible) and there is NO guarantee this will fix the issues with the vehicle. Once one lifter goes, the other ones are right behind it. 9/20/2024 2:09 PM From 'Shannon N**': Ok I'm just ready to get my truck back so let's get started 9/20/2024 2:10 PM To 'Shannon N**': I would also call ********* and ask them what the maximum payout is on your policy because if another issue happens, there might not be enough funds left to cover it since the transmission was already replaced. I will need to check with Randy to see if he wants to do just the cam and lifter because we are 98% sure it won't help it and it will be stuck on the lift and you will be without your vehicle even longer. 9/20/2024 2:11 PM To 'Shannon N**': Just because you drove your vehicle to the shop should not exclude coverage for the engine replacement. This is a common issue. 9/20/2024 2:14 PM From 'Shannon N**': After all this back and forth for the last 3 weeks I completely understand what's going on. I'll cross that bridge when I get to it, I get it won't completely f** me issues but I can't afford this already so I have to do what I have to do, as long as I drive off the way I drove in I'll deal with the rest, I paid for the transmission out of my own pocket in March, endurance didn't pay for that, I'll be switching warranty company when this is done 9/20/2024 2:24 PM From 'Shannon N**': Martins is about to get almost $7,000 for the work to be done as long as that part is done correctly I'll deal with ********* myself, I don't know what my truck being stuck on a lift means, but I want to drive my truck away the way I drove it in. Randy didn't say in the beginning that if it wasn't the whole engine he would do it correct? Then let's move forward please 9/21/2024 12:51 PM To 'Shannon N**': Hi Mrs. N**. I understand your frustration and it is not about the money we would receive. We want to make sure the vehicle is fixed correctly the first time. The truck being stuck on the lift means if the 30+ hours it takes a Tech to do the work and then we crank the vehicle and there is another issue on another cylinder or two. Then, it is on the lift for another long period of time waiting for the warranty company and not being able to utilize that lift for work. 9/21/2024 12:52 PM To 'Shannon N**': I work with warranty companies everyday and we don't do work with ********* due to the issues we are dealing with your vehicle. It is our normal business practice to replace an engine when instances occur like this which is why we mentioned an engine replacement from the beginning. I will ask Randy how he wants to proceed and let you know. Thanks! 9/21/2024 1:19 PM From 'Shannon N**': When I said I had ********* a simple "we don't work with that company" would have let me know I need to take the vehicle some where else. If you're not comfortable fixing what they are paying you to fix, then I could have taken it somewhere else. Trust me I appreciate what you're trying to do, but it's not getting us anywhere. I'm just ready to get my vehicle back. I'm just asking what the parts they are paying to fix to be *****, that it