Complaints

• Initial Complaint

  01/27/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is regarding the services provided by Midas. Midas was responsible for replacing the intake gasket on the 2003 Lincoln Town Car per Invoice #******* ($1,368.30) on August 22, 2024. The car later had to be taken back to Midas as it was still pulling and had fluid leaking, per Invoice #******* ($294.32) dated November 29, 2024. The car then had to be taken to ***, as we became weary of Midas' services after two trips with the same issues occurring. This time, the car began to emit white smoke, which was due to a coolant leak on December 03, 2024. Once taken to ***, they had to redo Midas' work, (see page 1 of the DVI Report from ***, Invoice *******) which cost an additional $1,439.52. There have been multiple calls to MIDAS in which we were promised return communication to settle the matter. Each time, we've had to follow up with MIDAS, with no real resolution. We are asking for a FULL refund due to dishonest practices. If MIDAS was unable to do the work, they should have been honest, but instead resulted in a follow up visit where we were charged an additional amount ($294.32) from the original payment ($1,368.30), AND having to go to another mechanic to have the work corrected.

  Business response

  01/27/2025

  Vehicle has had multiple leaks since the first visit to Midas.  Customer declined Coolant Pressure Test and front axle work that is causing the pulling issue.  Customer chose to take the vehicle to *** and have service done that was under warranty with Midas.  This action voids any warranties that she had with Midas.  The Intake Manifold that was replaced by *** was not something that Midas previously replaced.  We have given customer discounts and performed warranty work for them.  With all warranties being voided, there is nothing more we can do.

  Customer response

  01/27/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  Midas was to replace the intake manifold gasket. They used a part that didn't fit (even after having us wait for a part that WOULD fit) causing damage to the intake manifold. This is why the intake manifold had to be replaced. Resulting in having to pay to fix Midas' mistake. We would like a full refund.

  Sincerely,
  
  ******* *****

  Business response

  01/27/2025

  The car was repaired when it left the shop. We never had the option to look at the vehicle when it broke down again because it was taken to another shop.  We know that we did not break the manifold because the vehicle drove out of our shop after our repairs.

• Initial Complaint

  01/21/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 10/05 and 10/07/2024 I visited Midas for an oil change, tire rotation, TPS sensor inspection, and Oil Valve Gasket Cover repairs for an oil leak. On both occasions, I was not told that I was missing 2 locking lugnuts on the right side of my vehicle. On their inspection form "Closer Look Vehicle Check" it was not notated that the lugnuts were missing either. Midas says "they see people come in with missing lugnuts all the time and it's safe to drive with only one missing". They either lost my 2 locking lugnuts, or they disregarded the threat to my safety by not informing me of the missing lugnuts or offering to replace them to protect my safety and gain my trust. They advertise that they care about my tires and my safety, but do not show this in action. I contacted and my husband contacted the store multiple times for help, and they did not help. I contacted the Corporate Consumer Relations department for help numerous times and they also did not help. Neither the franchise of Midas on Blanding, nor the corporation showed a regard for me as a consumer to resolve this issue through civil means, nor as a customer to protect my safety. Their advertisements say "Midas will make sure your tires are safe, and ready to go before you drive off." They did not, they failed to do what they advertised they would do. I am attaching a record of my contacts of the consumer relations department and multiple requests for copies of my Case #******* call transcripts for proof of these attempts and their continued disregard.

  Business response

  01/21/2025

  Thank you for the opportunity to address the complaint submitted by ******** ******. After thoroughly reviewing this matter, including surveillance footage and service records from the dates in question, we would like to provide the following response:
  
  Our surveillance footage confirms that two locking lug nuts on the passenger side of the customer’s vehicle were already missing upon the vehicle’s arrival at our shop. This condition existed prior to our technicians performing any services.
  

  All remaining lug nuts were properly torqued before the vehicle was returned to the customer. With at least four securely fastened lug nuts on each wheel, the vehicle was deemed safe to drive based on industry standards. There was no risk to the customer’s safety, nor was any damage caused to the vehicle due to the missing lug nuts.
  
  The customer has requested that Midas pay for an inspection at another auto shop and update our “Closer Look Vehicle Check” form to include documentation of missing lug nuts. While we appreciate their feedback, Midas will not assume responsibility for the missing lug nuts, as they were not lost or removed during our services.
  
  We take our commitment to safety and customer service seriously and regret that this situation has led to dissatisfaction. However, based on the findings from our review, we believe that our team acted appropriately and in accordance with standard practices.

  Customer response

  01/21/2025

  
  Complaint: ********
  
  I am rejecting this response because: Midas is claiming awareness of missing lugnuts and still failed to inform me as a customer, twice. I still chased Midas Consumer Relations for months trying to get this resolved or be contacted back and I was treated with disregard and not called back. I am very disappointed in Midas.

  I reject their claim that my tires were safe while missing lugnuts. I request to see the exact source and verbiage of the industry standards referenced in their response, as they are referencing these to prove I am safe driving with a missing lug nut on two tires. I request a copy of my customer service call transcripts. 
  
  Sincerely,
  
  ******** ******

  Business response

  01/22/2025

  Thank you for allowing us to provide additional clarification regarding Ms. ******’s concerns.

  As previously stated, surveillance footage confirms that two locking lug nuts on the passenger side of Mrs. ******’s vehicle was already missing when the vehicle arrived at our shop. This condition existed prior to our technicians performing any services. Additionally, all remaining lug nuts were properly torqued before the vehicle was returned to the customer.
  
  Based on our professional expertise, driving a vehicle with one missing lug nut per wheel does not pose a safety risk under normal driving conditions, nor does it cause damage to the vehicle. We stand by our assessment that the vehicle was safe to operate when it left our shop.
  

  While we understand Ms. ******’s dissatisfaction with our position, we are unable to honor her request to pay for an inspection by another shop or to provide additional documentation beyond what has already been offered. We take our commitment to safety and customer service seriously, and we are confident that our team acted appropriately and in accordance with standard practices.
  

  We regret that Ms. ****** feels the resolution provided does not meet her expectations, but we believe we have addressed this matter thoroughly and appropriately.

• Initial Complaint

  10/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I went to Midas to get inspection for my car. Shannon said I needed windshield wipers to complete the inspection. They charged me between $60-70 bucks. That was too much and requested a refund but the technician said ,NO. The technician said I needed a tune-up and I asked the price of tune up and Shannon said $1000. She later changed the price to $674.00. I was loaned a car so I could make a doctor appointment. Shannon came outside as I was about leave. said it was very important that I needed brakes and pads .She said she looking out for my safety ,right. I left at 2pm and got a message saying my car was ready. I looked at previous paperwork from last year and all service was done except the tune up. Should they have known the services done? No, but they knew by the parts and work showed was not needed. I don't know if the spark plugs are in or out. I called infiniti dealership to see the time it takes to the tune up. The dealership said it takes two and a half, close to three hours for the tune up alone. My filters were dirty and no topping off filters. Bone dry! I will get in touch with consumer affairs for my story. I have sent letters to TV stations about this scam and taking advantage of old people.

  Business response

  10/25/2024

  Customer originally came in for an **** inspection and the work was recommended.  Customer came back, a few days later to have the work completed for the agreed upon price.  The work was completed and the car was paid for and picked up.  We are more then happy to top off any fluids that customer feels was not topped off but the repairs were warranted and the customer agreed to have them completed.

• Initial Complaint

  10/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was given a False Diagnostic I went to get a Diagnostic test on my clevy impela I was told There was nothing wrong with the engine that I need other work Done after $1900.00 Dollars worth of work Done On car Let come back and said I needed a engine.

  Business response

  10/17/2024

  The customer brought her vehicle in with significant issues, as it was barely running upon arrival. Upon inspection, our certified technicians found a fuel leak and replaced the fuel pump. Further diagnosis revealed damaged ignition wires, which appeared to be the result of previous work done by another mechanic at a different company. Our team repaired the wiring. After completing these repairs, additional testing showed that one of the cylinder heads needed to be replaced, but the customer declined this repair. Due to the vehicle's condition and extensive mileage (over 261k miles), it's important to note that multiple issues are present, and we had to address the most immediate problems in order to diagnose further. Midas is not responsible for the damage to the cylinder head, and we will not be replacing it free of charge. However, we have attempted to reach the customer several times to offer a discounted price on the replacement. Given the vehicle's age and mileage, additional repairs should be expected. The customer was given a phone number to call to discuss replacing the engine at a discounted price. The customer has not attempted to call.

  Customer response

  10/18/2024

  
  Complaint: ********
  
  I am rejecting this response because: 

  Good morning I'm replying to the email that is an untruthful statement I took my car in there to have it diagnosed by a mechanic when he came back with the results I asked him was anything wrong with the engine he stated no so I told him to go ahead and make the repairs to the vehicle because he said it was going to be running when I picked it up the vehicle  was smoking he told me that that was old fuel and stuff needed to burn off so I took the vehicle home on the way home the vehicle cut off so I called him and he told me to bring it back the next day he had to change the spark plug he  put this  liquid in a white container in the radiator it was still smoking mind  you it wasn't smoking when I took the car there after he did the spark plugs and put the liquid stuff in there after all that it was still doing the same and smoking he said I'm sorry but you need a new engine I started to get a little emotional and I asked him why would you let me pay $1,900 and some dollars for all this stuff and I needed a engine you should have told me that at first so then that's what he said okay I'll do everything I can to help you and make the repairs and he went in there and print it out a estimated receipt saying for 4,000 and some dollars and then that's when I contacted Midas I kept calling Midas ever since August and they kept giving me the run around saying a field guy was going to come out no one never came out or nothing I kept calling them back telling them no one came out so they proceeded to keep giving me the runaround they gave me a phone number that just kept being busy busy busy they said I had to call them they was not going to call me what made me perceive to the better Business bureau because I constantly was going back and forth  with Midas trying to get them to answer my response no one never responded to me these statement they have made are very untrue and the guy name is Chris and then it was a lady they kept giving me the runaround saying they fieldl team had to come out as a matter of fact I even asked him was  anything wrong with the engine and I do have a witness cuz I had a witness who was present with me it's no way I would have paid that much money if I needed the engine thank u so much

  
  

  
  
  Sincerely,
  
  ****** *****

  Business response

  10/18/2024

  There was no possible way to test any internal engine component damage in running condition this vehicle initially was in. The customer brought her vehicle in with significant issues, as it was barely running upon arrival. Upon inspection, our certified technicians found a fuel leak and replaced the fuel pump. Further diagnosis revealed damaged ignition wires, which appeared to be the result of previous work done by another mechanic at a different company. Our team repaired the wiring. After completing these repairs, additional testing showed that one of the cylinder heads needed to be replaced, but the customer declined this repair. Due to the vehicle's condition and extensive mileage (over 261k miles), it's important to note that multiple issues are present, and we had to address the most immediate problems in order to diagnose further.  Midas is not responsible for the damage to the cylinder head, and we will not be replacing it free of charge. However, we have attempted to reach the customer several times to offer a discounted price on the replacement. Given the vehicle's age and mileage, additional repairs should be expected. The customer was given a phone number to call to discuss replacing the engine at a discounted price. The customer has not attempted to call.

• Initial Complaint

  10/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Store double billed me for same service on Invoice *******. Counter service claimed his sofeware didn't record the sale on my credit card then claimed there wasn't enough credit on the card, so I used my Bank checking card. Both the credit card and the checking card was billed and the money was taking out of my checking account. The Regional rep for the francise owner refused to call the store to verify my claim. His number is 732 861-7706

  Business response

  10/10/2024

  Can the customer please provide which location they visited? 

• Initial Complaint

  09/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  i paid $65.00 to have my ac diagnosed on my 2002 subaru outback they told me i need all new ac parts i would like my 65 dollors back they tried to scam me they lied to me they are crooked staff and mechanics all i really need was a ac belt i will never recommend this business to no one

  Business response

  09/12/2024

  The price charged was for the initial AC diagnosis.  After the Diagnosis we determined what it would take for the system to be repaired.  If the customer chooses not to move forward with the repairs, they still pay for the diagnosis.  We will not be refunding the AC Diagnosis.

• Initial Complaint

  08/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my 2016 Chevrolet Impala to replace a battery. They did not put the right battery in the car causing the alternator battery cable to fail which altimately caused my alternator to stop working. This also messed up my AC compressor. I use my car to work and I cannot work without the AC After several conversations with District Manager they refuse to pay for the alternator or compressor, They also won’t pay me for the money I couldn’t make or have a conversation about it with me

  Business response

  09/05/2024

               On 8/7/24, ******* ********* brought in his 2016 Chevy Impala with 261,356 miles on the vehicle for a no start issue. We recommended and replaced his battery at no charge to Mr. ********* given it was improperly billed to a third-party company and the contract wasn’t closed out. Roughly three days after his service, he had more issues and took it to another facility who recommended an alternator and had it replaced. After the alternator was replaced, the vehicle still had issues, and they suggested battery cables. They claimed that we damaged the battery cables. Mr. ********* declared that we must pay for the alternator replacement and replace the battery cables on his vehicle after the other facility (Meineke) performed the work.
                We explained to Mr. ********* that our policy states that we can’t pay another facility as we must inspect it ourselves. Secondly, the alternator was replaced, and the issues still occurred so the alternator likely wasn’t the proper repair. We offered to inspect the battery cables for him free of charge. Once the vehicle was brought over, we agreed that the battery cables are faulty and replaced them out of Goodwill as Mr. ********* was having a poor experience and we wanted to assist him. Next, the battery cables are on back order which usually means that they are a common faulty part on this model. We have some special ordered and installed at no charge to the customer. Once he picked the vehicle up, he claims we damaged his A/C system. We explained that we wouldn’t be held responsible for his A/C system as we never worked on it and didn’t damage it. The vehicle has 261,356 miles on it and the A/C can go out at any time.  
                At this point, we replaced his battery and battery cables free of charge and he continues to ask for more goods and services. We stated we are done working on his vehicle and that we will not pay him any money as we have made the situation whole and went above and beyond with the battery cables.

  Customer response

  09/06/2024

  That was misinformation that was submitted to BBB by Midas. The battery was paid for and I will submit the receipt. They also replaced the battery was not the right battery for my car. I have email correspondence with Midas in which I will enclose to prove that as well. It was too big and the battery post was in the wrong place. By stretching the positive battery cables over the positive cables to the alternator caused an electrical problem to several components to my car. Not just the alternator but the compressor in which the fuses are burned out. Also now it’s a control modular compressor. I need to get a whole make up of what else has failed for their incompetence. I’m also going to enclose photos on why Midas decided to fix the positive cables to the alternator. They also had to replace the radiator because the batter was too big initially so it put a hole in it. I was given a receipt but nothing was on it. But the email with Midas will also prove that. I will also enclose a work up that Midas did on my car a week prior in putting in the battery that what work is needed in my car. My car even though it’s high mileage had no issues except tirods that are getting worn. They caused an electrical problem and now they are not professional enough to fix it. Also I will be enclosing that I work for **** and I cannot use my car because of this situation. Midas didn’t even give me a rental while they even agreed their error. They didn’t do anything to accommodate me. They fixed part of their errors only.

  Customer response

  09/06/2024

  I want also enclose what I was averaging a week working for **** that I want to be reimbursed for the damages Midas did to my car. It’s not drivable because the AC doesn’t work while working for ****. I’m enclosing my average work week. I’m asking for 2500.00 in wages  738.00 for the alternator 2000.00 on what the average cost of a compressor and 500.00 for what it cost to fix the modular compressor 5738.00

   

   

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am filing a complaint against the Midas location on Harbison Boulevard due to a series of service issues and unfulfilled promises. Service Inadequacy: I initially brought my car in for an oil change, during which the team recommended replacing both the brake pads and rotors. After the service, I discovered that they had failed to top off my fluids, which was later corrected after I contacted the manager, Derick. Incomplete Work and Overcharging: I returned to Midas for the recommended brake work, but they only replaced the brake pads while charging me for the full service, including the rotors. When questioned, I was told by an employee named Andrew that the rotors didn't need replacement but would cost an additional $2-$300 if I wanted them done. Misdiagnosis and Unresolved Issue: After the brake service, my car made a louder noise than before. Upon returning, another technician discovered the problem was actually a faulty wheel bearing, something that should have been identified earlier. Broken Promise: Due to the repeated issues, Derick promised to cover the entire cost of repairing my vehicle if I brought it back. However, after taking a day off work to return my car, I received a call stating that I would need to pay $600 for the repair, contrary to the prior promise. I believe I was misled and overcharged, and that the service provided was substandard. I seek assistance in resolving this matter, including a potential refund or corrective action. My efforts to resolve the issue: Derrick offered to credit me for the previous amount that I paid $284 plus an additional $50 which would have left me with the $600 balance and I asked if he'd just refund me that amount ($334) and he declined.

  Business response

  08/26/2024

  Thank you for the email.  I talked to Derrick this morning regarding the situation.  Looking at the timeline of events:
  
   - You brought vehicle in for an oil change (we recommended brakes due to the brake pads being low, not because of noise)
   - Later, you began to hear a noise and brought it back in for the brake work (never mentioning the noise)
   - After the brake work, you still heard a noise (not related to the work we performed)
   - Derrick gave you a reasonable discount of over $400 to replace the bearing (once again, not related to the work we performed)
  
  Looking into this, we are not responsible for the bearing going bad or any misdiagnosis.  We recommended the brakes due to the brake pads being low.  This was a part of our standard courtesy check that we performed for free during your oil change.  You brought the vehicle back to us when you started to hear noise and asked for the brakes to be replaced.  We saved you money by not replacing the rotors that were not needed, so it is obvious that we are not trying to take advantage of you.  After we replaced the brakes, you still heard noise.  We performed a free diagnosis to determine the bearing was bad at this point (we did not misdiagnose this when we performed our courtesy check during the oil change because it waws not making noise at this point).  Derrick is doing his best to work with you out of good faith by offering a $400 discount.  Unfortunately, there is nothing else I can do.  Sorry for any miscommunication, but we are not responsible for the bearing going bad on your vehicle.

  Customer response

  08/27/2024

  
  Complaint: ********
  
  I am rejecting this response because of the constant inconsistencies associated with this Midas.  I was told that I would get a service of brakes and rotors to the rear wheels of my vehicle for a price of $277.98 (documents attached). When I brought my vehicle back they only replaced the pads but they charged me the full price of the inital quote.  I spoke to another rep Andrew and even showed him the documents that state this is the initial diagnostic and this is what it'll cost to repair the car and get ride of the sound that I spoke about after my first visit (oil change).  My issue with Derrick is NOT his discount offer, I never asked him for any discounts.  He offered to cover the full amount of the wheel bearing replacement for the miscommunication on Andrews part.  But when I came back the following Monday he told me that the job was more expensive and I would be responsible to pay another $600, breaking his promise to me to cover the expense in full.  This led me to believe that he never intended to keep his word, and when I priced that job at another location they quoted the full price of $375.  So, I then asked him if he'd just be willing to refund me and I'll just use the other shop- he declined.  I have been very reasonable during this process and am fully prepared to escalate this to the fullest extent of the law.  
  
  Sincerely,
  
  ******** *******

  Business response

  08/28/2024

  The quote shows only the brake pads listed under parts, it does not list rotors.  With the threat of pursuing us legally, we will move forward accordingly.  Please consider this case closed.

• Initial Complaint

  07/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had my CV axel replaced due to hitting a pot hole. I had Midas replace it and as I was driving to NC my steering wheel started to shake and heard a loud thump. I pulled over and had my car towed to the closest dealership. They stated that the CV Axel was not installed correctly and came out (the Tech took a video of the inspection that he did) I paid 3k to repair the Axel. As they are repairing it the tech noticed my differential was bad and needed to replace and now my transfer case is also damaged. Now I’m up to 14k in damages. Midas refused to repair the differential or anything else bc they “inspected” my car and said everything was ok and nothing was wrong with my car. I kept pushing them saying there was an issue and now it’s my rear differential which they didn’t touch. I baby my car and never had any issues other than flat tires with it. I’ve been dealing with a Joe slicer and he said he would Refund my original payment since they messed my car up. Have yet to receive anything from them. Needless to say I will never be trusting the “Midas touch”

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  initial repair 5/21/24 after they did suspension work, I paid, Got in my my car, all of my ABS traction control airbag light on on the dash, and I talk to the guy and I'm like all these lights are on, so he goes out there, Andrew, which is the manager tells me to come back tomorrow morning when everyone's there. all the computers were down, and the mechanic that performs this had left. return date 5/22/24 I come back the next day to get the codes cleared, so they cleared the codes, while driving away 2 miles down the road all the lights, ABS, traction control, airbags, the whole emergency system is down, Andrew, which is the manager tells me to come back tomorrow morning when everyone's there.i'm gonna try to work with you. Ironically, enough, Andrew clears the codes. 3rd visit 5/25/24 pulled apart my jeep today in front of me to see if they had damaged something and if they damage something, they will cover it. they did replaced the wheel speed sensor test drove it, the lights were back, So bad tone ring, which is located in the wheel hub. Andrew originally thought the tone ring was located in the CV axle, , and Andrew told me oh yeah, you bring it back and I'll install it no charge because the issue occurred the day of the initial repair. I finally get the part we need, because I had to take the CV axle back and get the wheel hub, (I should not have had to buy this part to begin with) go in there and Andrew says Ok so we are going to mark you up for two hours of Labor to put this part on for you, after I bought the part to fix their mistake.( like what the hell) I took the part home. Note: there was no reason to remove the sensor, you can simply unplug it. There is seven tabs you take off the frame, unconnect the connector and you take the whole part off and leave the sensor intact, If you know it's rusted, why break it, I know that, a mechanic should definitely know that. this problem should be resolved not at my expense. they should buy the part and install.

  Business response

  05/28/2024

  Thank you for bringing this matter to our attention. We take customer satisfaction very seriously and appreciate the opportunity to address Mr. ****’s concerns regarding the service provided to his vehicle.

  We acknowledge the issues experienced by Mr. **** after his vehicle repair and apologize for any inconvenience caused.

  Upon initial repair on 5/21/24, Mr. **** noticed warning lights on his dashboard. Due to unavailable diagnostic tools at the time, we requested Mr. **** return the next day, 5/22/24.
     - On 5/22/24, we cleared the codes; however, the warning lights reappeared shortly after.
     - On his return visit on 5/25/24, we inspected the vehicle and identified a damaged wheel speed sensor. We replaced this sensor but noted that the issue persisted due to a faulty tone ring within the wheel hub assembly.
  
  The ABS tone ring issue was diagnosed by our expert technician as being unrelated to the original suspension work and attributed to pre-existing rust and wear on Mr. ****'s vehicle, which has many original parts and 205,000 miles on it. With that amount of mileage, things are old and can go bad or break unexpectedly.
     - The initial ABS sensor broke due to rust, a common issue in older vehicles. Despite this, we replaced the sensor under warranty.
  
  We provided significant discounts to Mr. ****, including a reduction of his initial bill from $3000 to $2699.
     - Despite not being responsible for the tone ring issue, we offered to install the wheel hub assembly at a discounted labor rate. Mr. **** declined this offer, opting to perform the installation himself.
  
  We sincerely apologize for any inconvenience Mr. **** experienced. Our goal is always to ensure our customers are satisfied with our services, and we regret that this situation did not meet Mr. ****’s expectations.
  
  Thank you for bringing this to our attention and for the opportunity to resolve this matter.
  

  
  

  Customer response

  05/30/2024

  
  Complaint: ********
  
  I am rejecting this response because: I would like to bring to attention some facts regarding this complaint, there was nothing wrong with my ABS system prior to them install the suspension parts, The system malfunctioned the same day I pick up my car from the Midas Mechanic shop, I had not even left the parking lot and five lights came on my dash, all lights pertaining to ABS traction control, airbags, passenger air bag off, driver side air bag off , My entire emergency system is down. After they attempted to fix it, I left their lot with a broken car. My brake system is still malfunctioning,  the pedal pulses, the left caliper brake pads start seizing up, My vehicle does not drive right, They are playing word games to evade responsibility. Within the law, what are my rights? in addition to this, I have no guarantee that if I install a brake hub bearing with tone ring, that that will fix the issue and may still have to see another mechanic to get my car fixed, In Addition to this, if I were to do anything to this car regarding front end suspension that would void the warranty on the work that's already been done by Midas. I feel as if they are baiting me into trying to do the repair and if I mess something up well then it's all on me and I have no warranty regarding the situation.
  
  Sincerely,
  
  ****** ****

  Business response

  05/30/2024

  Thank you for the opportunity to respond to Mr. ****** ****’s complaint regarding the service provided to his vehicle at our location.
  
  The ABS tone ring issue was diagnosed as unrelated to the original suspension work, attributed instead to pre-existing rust and wear on Mr. ****'s vehicle, which has 205,000 miles and many original parts.
  - The initial ABS sensor broke due to rust, a common issue in older vehicles, and was replaced under warranty.
  - We provided significant discounts to Mr. ****, reducing his initial bill from $3000 to $2699.
  - Despite not being responsible for the tone ring issue, we offered to install the wheel hub assembly at a discounted labor rate. Mr. **** declined this offer, opting to perform the installation himself.
  
  ABS and Traction Control Lights: These lights appeared due to issues within the ABS tone ring and wheel speed sensor, not directly related to the suspension work we performed.
  - Brake System Malfunction: The brake pedal pulsing and other braking issues likely stem from the same underlying problems with the ABS tone ring and related components, which were diagnosed and communicated to Mr. ****.
  - Offer for Repair: We proposed to install the required wheel hub assembly at a discounted labor rate, showing our willingness to resolve the issue despite it not being directly caused by our service.
  
  We understand Mr. ****’s frustration and regret any inconvenience caused. Our team has made every effort to diagnose and address the issues presented. We believe our offer to install the wheel hub assembly at a discounted rate was a fair and reasonable solution given the circumstances.
  
  Our goal remains to ensure customer satisfaction and we are open to further discussion to resolve this matter amicably. We take customer feedback seriously and are committed to continually improving our service quality.

  Customer response

  06/01/2024

  
  Better Business Bureau:

  Me and a buddy of mine installed the wheel hub, post install of the new wheel hub I took the vehicle for a test drive.

  The error messages went away, The vehicle is now operating correctly, The sporadic operation of the ABS system is now resolved.

  I am satisfied with the diagnostic regarding this issue. Provided by Midas.(by>>Andrew/@Lem Turner Boulevard location)

  Although I would have preferred, Midas had taken care of this. I choose to close this case, considering there is no issue to talk about anymore.

  I have taken in consideration the response made by the business.

  3 of 5 stars, they lose 2 stars on my rating because Andrew lied to my face, He said they would install the part free of charge, then when presented with the same situation Five days later Denied ever telling me that, Anyone in the future who deals with this situation with Midas, You better get what the manager says in writing and make him sign it or they may not honor it. I am still leaving this grievance in my final report.

  I am choosing to close the following complaint ID ********, considering the outcome of their diagnostic proved to be successful.

  Sincerely,
  
  ****** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩