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          Business Profile

          Water Softener Supplies

          Water Specialists

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Water Softener Supplies.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/23/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            This dealer does not honor promises. I was promised a free maintenance at my year's anniversary. The receptionist (whom I heard call me out of my name at the end of the call) stated that bc they couldn't reach me by phone by March 12 (anniversary date) when I spoke to her on April 1 that they would not honor the maintenance and I'd have to pay almost $400. I asked why wasn't I reach out to by letter and was informed that they don't take Extra steps (mind you this is a $8000 system). She stated that they had been calling me since September on my home phone, but I reminded her I spoke to her in October and provided my cell (in which time she was trying to sell me salt, not make my appointment). She said they make calls and that's it! So too bad if you're out of town, hospitalized, sick, family or unavailable to answer your home phone. No reconciliation after speaking with the Owner either. He also had the same attitude and began to tell me what 'wasnt said to me and my husband' by his seller or is receptionist. Apparently I had pulled all of this out of nowhere. Making sure to point out to me that they 'have been paid already for the system'. As a GW Army Veteran who is principled around core values of selfless service and integrity I find this disturbing, infuriating and disappointing. After another company's inspection of the water system, I was informed that the system sold to me was too small for the sq feet of my home and the osmosis system under my kitchen sink for drinking has NEVER worked!!! I'm paying for nothing!! I have been scammed!!

            Business response

            07/13/2022

            Business Response /* (1000, 11, 2022/07/05) */ this customer was not given free service for a year. no one ever told her that. we do have a one service policy which cover manufacture defect and installation. we called a ton of time to get a hold of her. she never responded till after the one year was up. she had nor defect or installation problems any way. the service policy does not cover routine maintenance. this is the second time she has done this. i am sorry but we made no promises or did we brake no promises.

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 25

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          5328 Old Bush River Rd

          Columbia, SC 29212

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          (803) 551-0343

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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