Complaints

• Initial Complaint

  11/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  11/17/22 I had to have my telephone pole replace they said we need to change all meter panel s on the pole to code not true horry electric came out to disconnect said my panel s are up to code the boss said it would cost me$2000 to do the job did not even see the job then billed me $2500 did not even give me a break down on what cost what they lide to just to make money 🤑 and still won't give me a break down on all they replace this pH number is on the bill 843 229 4009 if you Google it his sit come s up not a good company to deal with and his work ers did not even tell me it was up to code

  Business response

  01/19/2023

  Business Response /* (1000, 5, 2022/11/24) */ Customer called and asked for quote for new service pole and service. That includes new pole and 200 Amp panel and meter base,etc. We quoted him $2500 . He said *** ****** come out and quoted him over $7000 , so he decided to use us for the job. We did as agreed , permit pulled , work completed and inspected with no complaints. Called us several days after the work was completed and said " his wife feels like the work done should only be $1300 ". Well that's not what the work cost. It cost $2500 and he threatened to leave us a bad review with the BBB if we didn't change it to $1300 ... Well we aren't changing anything, we quote the work, the price was accepted, the work was completed and inspected with everything passed and code compliant. The power company has no authority to tell a customer or a contractor what is acceptable for county code enforcement. Regardless of who said what. A customer always has the right to call multiple contractors and receive multiple quotes before making their decision. It's my understanding that they did just that and decided to go with us being we were the cheapest quote. We proceeded to do the work as stated in a timely manner and a neat and professional job. That's all we can do. Will S********* Stephenson Electric

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