Complaints

• Initial Complaint

  10/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On July 15th, 2024 I went to Dixies Federal Credit Union because in reviewing my bank statements I noticed 4 transactions in the amount of $19.71 each that I had not authorized. I spoke with a representative and showed her my debit card which still had the sticker and had not been activated. She asked me to give her the card so she could shred it. I also told her I had not gone over my statements like I should because I had had COVID then my brother was sick and I had to take care of him. She then asked me to complete fraud paperwork so they could give it to the CEO. Once completed she said they would get back in touch once she spoke with the CEO. Over the next three weeks I called and went by Dixies and they said they still have not spoken to the CEO. I asked to get the CEO's contact information so I could set up an appointment with him myself. I was told he sets up his own appointments and I would have a hard time getting in touch with him. After the third week, because no resolution was made, I filed a complaint with the ****. Per the **** a 60 day waiting period is required in order for ***** to respond. On Oct. 7th with no response from ***** I contacted the ****. I have left 4 messages and have not received a call back from ****. I am very frustrated over this entire process. I would like my $78.84 credited to my account. This may not seem like a lot of money to the credit union however as an elderly woman it is to me.

• Initial Complaint

  01/13/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  January 11, 2023 To Whom It May ******** 1. Failure to refund unauthorized funds deducted from my checking acct# ***** and business account, without prior consent or permission.2. NSFs fees that have accrued to date against my accounts without merit or proper justification.3. Unauthorized deduction of funds from my business account acct# ***** towards my personal checking account acct# *****; without prior authorization or notification.4. Even though I personally removed all forms of electronic bill payments from my personal checking account, I was still charged excess fees against my personal checking account. 5. DFCU implemented illegal measures which prevented me from gaining and obtaining access to my bank statements.DFCU instituted complex systems which made it extremely difficult for me to gain access (prevention measures from logging into their site) and check my daily balances for all of my accounts on their website. 6. Currently, I am disabled with numerous health conditions, which has significantly increased my stress levels through the unscrupulous actions and blatant lack of professionalism of DFCU and their employees regarding my ongoing issues with their financial institution. The selfish and nefarious actions of DFCU have been extremely harmful to me, and have negatively impacted both my overall mental and physical health. 7. In conclusion, I strongly anticipate that DFCU will continue their illegal actions against my son, ********'s Conservatorship account based upon the aforementioned statements. I strongly feel that I have been both racially profiled and discrimination against by the employees of DFCU based upon the. Thank you for your time for considering my complaint and issues with ***** Federal Credit Union of both ******** and Darlington locations.With Warm Regards,************************** Email: ****************** (H): ************ *****************************************************************************************

  Customer response

  01/24/2023

  I have attempted to resolve my issues with ***** Federal Credit numerous times over the last 9 months without any form of communication or response from them even though I have provided them with the same documentation which validates me a refund and removal of excess fees. I strongly feel that ***** Federal Credit Union has greatly demonstrated unethical, discriminatory, and racial motivated actions as well as tactics towards me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩