We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Motorcycle Repair

          Blackjack Harley Davidson

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Motorcycle Repair.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            02/07/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            We purchased a bike on Sunday February 4th, ****. The motorcycle NEVER left the dealership, we didnt even bring it home NOR did we put insurance on it. We no longer wanted the bike because we werent promised the interest/payments they discussed with us. The dealership bought the bike back from us for $20K and KEPT our deposit of $10K. When asked why they kept our deposit we were told they kept our deposit for the title and tags for the motorcycle. Were wanting our deposit back.

            Business response

            02/07/2024

            *********************** has never purchased a motorcycle from ******************* Harley. We do not have any recored of *********************** purchasing a motorcycle on 2/4/2024 or attempting to purchase from ******************* Harley.

            Customer response

            02/07/2024

             
            Complaint: 21259621

            SORRY, my fianc bought the motorcycle. Wrong wording on my part. 


            Sincerely,

            ***********************

            Business response

            02/07/2024

            Thank you for the responce ******. Unfortunately I cannot discuss any information about someone else's purchase due to privacy. We have very specific privacy laws and non public information laws that protect our customers and their information. Thank you  

            Customer response

            02/07/2024

             
            Complaint: 21259621

            I understand. Well just have our lawyers handle this, I appreciate the responses, thank you. 
            Sincerely,

            ***********************

          • Initial Complaint

            05/03/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            April 02, 2022 I had given the dealership $2000.00 cash as a deposit towards a Heritage Softail on the condition I was going to be able to get my husband to sign off on the Can Am I was using as a trade in. I gave the $2000.00 to Shawn Hoff the Sales Manager at the dealership. However, once I got home and discussed the deal with my husband he refused to sign over the Can Am which negated my deal. When I informed Shawn via email he continued to avoid sending any type of written confirmation about returning my deposit.

            Business response

            07/30/2022

            Business Response /* (1000, 5, 2022/05/06) */ We have attempted multiple times via both phone and email to reach out to ******* regarding how we can get her deposit returned to her. She has been unresponsive to both methods of contact and has not given us the opportunity to speak to her on the phone regarding how we can get this resolved for her and her deposit returned. I look forward to speaking to ******* to ensure we get her deposit refunded. Consumer Response /* (3000, 7, 2022/05/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) This business has not attempted to email me any terms on how to go about getting my deposit back. At this point I will only accept something in writing because I do not trust anything that is not in ink at this point in time. They have my mailing address. Simply send a check or money order in my name to said address. Otherwise, this company is just stealing my money. Business Response /* (4000, 9, 2022/05/13) */ We had asked Ms. ***** to respond back via phone or email so we can discuss how she would like us to proceed with the refund. We have the ability to put it back on the card she used to give us a deposit which would be faster and more reliable than a check in the mail. However, since she has now indicated that she would prefer a check to be mailed, that has been done. She should expect to receive it in the coming days. Consumer Response /* (3000, 11, 2022/05/13) */ ***Document Attached*** This is the entire email chain beginning when I informed Shaun that I could not get my husband to sign off on the Can Am. Not once does he mention, in type, that he would be sending me any of my deposit.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          2207 Tv Rd

          Florence, SC 29501-1508

          (843) 669-9961

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.