Baby Car Seats
Britax Child Safety, Inc.Find BBB Accredited Businesses in Baby Car Seats.
Reviews
5 Customer Reviews
Review from Andrew H
1 star06/20/2024
The base of this car seat caused damage to our leather seats because of the way it is manufactured. The base has 2 round parts that stick down 3/4 of an inch and dig into the leather seat after less than 2 weeks of use. Britax refuses to take it back and give us a refund. They have the worst customer service ever and poor Chinese quality construction. The customer service representative had the audacity to try and blame the vehicles seat! The one 4 life is smooth on the bottom and doesn't cause damage.Review from Amy K
1 star06/18/2024
After my Britax poplar user manual got destroyed, I reached out asking for a new copy. I was willing to pay for it if needed. **************** stated the company is now green and will not provide me a printed copy. They said I could print it myself if I want, but printing companies in my area will not print it due to copyright issues. I do not own the rights to print it and I would have to sign a legal document saying I do have the rights. I am not willing to sign a legal document, and the company will not provide me a printed copy of the infant car seat. This is a safety issue, because digital copies are not always available when flying out of the country. **************** is terrible for refusing such a simple request that involves the safety of a child.
Britax Child Safety, Inc. Response
06/24/2024
Have been in contact with consumer. Resolved concern to customers satisfaction.Review from Eric M.
1 star01/06/2023
I have purchased 5 car seats from this company within the past year. Out of 5 only 2 were safe. The company would not reimburse me for a defective car seat and 2 seats that did not fit in my car appropriately and could have put my childs safety at risk. They claimed that the car seat noise that I was hearing was only cosmetic and had no intention of reimbursing. Also, the other 2 skyline belt positioning boosters did not fit appropriately in my car and were less than a year old and they would not reimburse or credit me towards getting a safe car seat. When I explained and expressed my concerns they just closed their eyes to the situation. Only seemed to be about the money and not safety of children.Britax Child Safety, Inc. Response
01/11/2023
We value our caregivers concerns and have been communicating with this consumer in an attempt to resolve their situation.Review from Tracy R
1 star11/02/2022
My Britax seat is very pretty, and I paid $341. 00 for it BUTI will advise everyone not to purchase a car seat from Britax. The sides that are supposed to for impact protection have come a loose from the sides of the seat. I am very displeased with this. Britax just told me it's fine I can still use the seat and I've had it for less than a year and it came apart.DO NOT WASTE YOUR MONEY ON A BRITAX CAR SEAT, IT'S NOT A GOOD PRODUCT.Review from Jill D.
1 star02/15/2022
I have a Britax Pinnacle car seat only 2 years old and is now discontinued. I called to explain that the car seat seems defective and I have safety concerns. The 2 customer service reps I spoke with were so rude and unhelpful. They wanted me to troubleshoot the problem while video chatting with them. Isnt it their responsibility to stand by the product! I explained what the problem was, but that didnt suffice. The worst customer service department I have ever encountered. This is an important product that safety is the main issue at hand!
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