Complaints

• Initial Complaint

  12/29/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  2016 ****** Sentra auto loan was paid in full 09/30/24. I received the "Statement of Lein Satisfaction" dated 10/03/24. After not receiving the title, 12/12/24 I contacted Sharonview and was informed they don't have the title. Due to the dealership's error, the title was sent to another financial institution. Prior to this conversation, I was unaware of the matter. However, Sharonview, being fully aware, accepted monthly payments for 4.5 years. I'm being told "this is the dealership's fault", without a resolution of when I can expect the title. Is it legal for a financial institution to receive payments for a vehicle for which they do not hold the title? If so, it's certainly unethical. Please send my vehicle title asap!

  Business response

  01/06/2025

  Sharonview has reviewed this member's account and is actively working with *************** to resolve this issue for the member. We will communicate with the member directly with any updates. Thanks.

  Customer response

  01/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

  The vehicle's Certificate of Title was received on 01/04/25. 

  Thanks for your response.

• Initial Complaint

  11/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On October 25, *********************************** the amount of $4,997.87 which would have taken my account to a balance of $5,188.91. I did several transactions that day first I paid my loan off with ************** in the amount of $1,983.34, 3 at was ******* in the amounts of $42.67, $27.84, $155.46. I also did a transaction at a restaurant ************ in the amount of $24.68. I paid my cellphone bill with T-mobile prepaid in the amount of $54.05. All those transactions came up to a total of $2,900.87 out of the $5188.91, which left $2,288.04 on the 25th of October. I received a confirmation number (***********) from ************** on the same day. I checked my account at ********************** multiple times and the transaction in question was posted, it wasnt under pending or anything. Multiple times from that day until October 29, 2024 I checked my bank account as well as did the chat on the Voya website talking to several people in particular the last person I talked to a female named ********* confirmed the transaction went through and my loan should be available by November 2, 2024. All this was said and confirmed on the 29th of October. I then proceed to look again in that day and it was showing on my account as money owed on the 29th and the bank had then charged me an NSF fee of $32.00, on a transaction that had already posted days prior as well as the credit union saying that it was an ACH withdrawal when I never used my accounting and routing number I always use my debit card when paying off a transaction like this. I also received a check from my job because I paid off the loan early and it sent the last payment taken out of my account back to me, and no company isnt sending a check in the amount of $26.85 (the amount taken out of my check for payment each week on said loan) unless an item was paid. Upon today I talked to both companies customer service representatives as well as supervisors no one is taking accountability.

  Business response

  12/03/2024

  Sharonview reviewed this member's account transactions and confirmed that multiple authorized transactions resulted in the account being overdrawn, which led to the *** fee. On 10/30/2024, Sharonview spoke with the member and reversed the fee as a courtesy. If you have any further questions, please contact our ************************ at ************. Thank you.
  

• Initial Complaint

  08/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying to contact Sharonview to make a payment on my car loan. If I call them I am on hold for at least 30 mins, I misplaced my member number or loan number to make a payment in which I am behind. I have also sent emails with no response. They are avoiding me so they can charge me fees and fees and repo fee previously and I paid almost $3800.00 and was never notified I was in repo status. The same thing is happening again no contact from them no statements and they will not email me at all. I have requested them send me my member number or loan number through email. They kept calling my work phone and leaving messages other people could listen too and was very rude. Requesting contact only by email with at least a statement of my loan information to make a payment.

  Business response

  09/06/2024

  Sharonview has reviewed this member's account and recommends the member contact us at ************ for more information. Thank you.

  Customer response

  09/06/2024

   
  I am rejecting this response because:
  
  

  I am asking for my member number to be emailed to me or at list a bill so I can get the amount to pay.  When I calll I feel they discriminate against me because of my health issues and dont want to tell them.

  
  

  Business response

  09/09/2024

  Online payments for this member's loan are currently unavailable. To make a payment, please visit a Sharonview branch with cash or certified funds, or call us at ************ to pay by debit over the phone. Thank you.

  Customer response

  09/13/2024

   
  I am rejecting this response because:
    I am asking for a statement with my member number to make a payment. I dont want to explain my disability over the phone and be asked ******* questions and be talked to like I am belittle. Stop rejecting a bill that I owe so I can take care of it. Provide a bill as requested. By email submitted by complaint the amount I owe and member number to make a payment I am entitled too. Unless I receive a bill as requested my next action is legal action I am entitled to receive an amount that is owed. 

  Business response

  09/17/2024

  As stated, currently the only payment options for this member's loan are either in branch with cash or certified funds or over the phone via debit transaction. Online payment services are not available due to the loan's status. Sharonview has sent the requested information and payment instructions to the member's provided email. Thank you.

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have an account with you guys. My name is ***********************. I asked my daughter to order some things for ******* delivery but you guys keep not authorizing the PAYMENT!! Stop!! I need my groceries!! Dont play with me!! Fix this! Now!

  Business response

  07/08/2024

  Sharonview attempted to reach out to the member on 07/02/2024 to discuss her account transactions. We encourage the member to contact us at ************ for any further questions or issues. Thanks.

• Initial Complaint

  06/07/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this **** with charter communications, I do not have contract with SHARNVW FCU, they did not provide me with the original contract as i requested.

  Business response

  06/17/2024

  Sharonview recommends that this member reach out to our Loss Mitigation team for more information regarding his account. Please send us an email at ********************************* or give us a call at ************ for more information on how to contact our Loss Mitigation team. Thank you.

• Initial Complaint

  05/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I reviewed my Consumer Reports and noticed that there was an inaccurate account(s) on my ********************** report ACCOUNT NAME: ********************** FCU ACCT#****** *************************** have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with maximum accuracy.I contacted "SHARONVIEW FCU" and asked for them to investigate & remove the inaccurate account from my consumer report that they are illegally reporting and I requested specifically the alleged original application bearing my signature and they have not been able to provide such proof to me.This is a violation of the Fair Credit Reporting Act, and these disputed items may not appear on my credit report if they can't be verified by any evidence or proof.

  Business response

  05/17/2024

  Sharonview requests the member contact us directly for more information about her complaint. Please give us a call at ************ or send a message to ********************************* so we can investigate further. Thank you.

• Initial Complaint

  02/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a car loan with this business currently and Im going through a financial hardship. I have been paying for this car for 6 years or more. I have never missed a payment and I have always paid on time. I have a very high interest on this car due to me not having credit at the time of purchase but it was the only car I could get approved for at the time and I had a job so I had to take what I could get. This car has done nothing but gave me issues I have already replaced the motor in it. As of a month ago it broke down again the transmission blew. I dont have the funds to fix it. I obviously still own on this car the balance is ********. And there saying the pay off amount is 5000 something which I find ironic because I always though the pay off balance is less then the regular balance but I have to take what they say. I called them today and advised them I have 2000 dollars and I also can make the febuary payment which is ****** and could I negotiate with them on the balance due and they told me no, thats something they dont do. So I asked if I could get a manager to call me back because I just couldnt see why they couldnt help me when Im not that far off and Ive been a paying customer to them for 6 years and the car is broke down and if I was to stop paying for the car it would hurt them more then it would hurt me because they would lose out on more money then they would with me paying them. I got a call back from the manager and she didnt seem any more willing to help as the last person. She said the car wasnt worth anything and she was going to do the favor to them and to myself to not come get the car because its not worth anything and I could either pay the car off or I could not. she basically advised me to not make the payments for 3 months so it could go to a collection agency so then I would be able to negotiate. I asked her as the manager there wasnt nothing she could do changed the balance, remove some interest, anything. She advised no.

  Business response

  03/06/2024

  Sharonview has communicated with this member that we cannot accept settlements on active loans. We recommend the member continue paying off the loan balance as agreed until the balance is paid in full. Thank you.

  Customer response

  03/06/2024

   
  I am rejecting this response because: Sharonview is just stating what they advised me couldnt be done. Which has already been said. They havent provided any options To help or make up for the issues addressed. 

  
  

  Business response

  03/25/2024

  The recommended option for the member at this time is to continue paying off the loan balance as agreed until the balance is paid in full. Please give us a call at ************ if there are any additional questions. Thank you.

• Initial Complaint

  02/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 2/2/2024 I went into the *********** branch to obtain a debit card one for myself and one for my daughter ONLY. The bank teller recommended that I transfer money from one account that I would eventually close into another account that I would be using more often. Doing this caused me to loose $64. Had the bank teller not suggested this, my funds would have remained where they were and the "Courtesy Fees" would not have been applied.On 2/6/24 I called the bank and spoke with the branch manager. After several minutes of arguing his point, the branch manager agreed to remove 1 of the fees. When I notified him that I would contact the corporate office to complain, he stated "since you're going to ************* them to remove the fees" We continued to go back and forth for a few more minutes until I decided to deescalate the situation and move on as we were not getting anywhere. As a branch manager, it is your job to listen, remain calm, and empathize with the customer. He never once let me know that he understood where I was coming from, but instead took everything very personally and never apologized for the error, miscommunication or anything. This is unacceptable. I could go on but there is some serious customer service training that is lacking here and needs to take place. You are dealing with people's money, what people work their whole lives for, it is not something that should be taken lightly. Please get some training at the *********** location.

  Business response

  02/07/2024

  We have reviewed the member's account and determined that the fees incurred are associated with the Courtesy Pay Fee. This fee is optional and was opted into by the member to facilitate transaction processing in cases of insufficient funds. In response to their concerns, we have waived and refunded one instance of the fee and given the member the option to opt out of any additional fees in the future.

  Customer response

  02/08/2024

   
  I am rejecting this response because:

  As stated I did not come to the branch to make a transfer.  I never do that. I only make transfers online. 

  The actions of the bank representative caused the account to have insufficient funds.

  Request both courtesy fees be returned.

  This was not due to my actions.

  
  

  Business response

  02/14/2024

  Sharonview asks that the member call our ************************ at ************ or visit a branch for further assistance. Thank you.

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  My complaint has to do with predictory lending practices and poor service. I have an account with ********************** and did take up an offer for a credit card with them. I enrolled into thier On line Bill *** program. I just realized with great consequence that they don't have a rapid response to members about undeliverable payments like other banks. A payment took over a month pls before I was told that it was the wrong address. As a result of this, I incurred higher interest and a decrease on my credit score. I was left to face this situation with no accountability on their part.For a billion dollar company like theirs who wants to join the other banks with bill pay services, should have a better way of responding to customers needs in the earliest time possible.

  Business response

  01/18/2024

  Our Consumer Lending team has reviewed this member's account and determined that the member made a duplicate credit card payment that could not be cancelled at the time. We have since credited the member's account and notified them by email. Please reach out to our ************************ at ************ for any further assistance. Thank you.

  Customer response

  01/19/2024

   
  I am rejecting this response because:
  Their response time was longer then expected and as a result It cause my credit score to dropped as well as interest charged. Also, the last payment was not the only payment received late. The payment before was not received till the following month. I am not asking for anything unreasonable.  I just want to pay the interest that I incurred as a result of this predictoral practice and not looking out for their members. 

  Thanks 

  Ms. ***********;

• Initial Complaint

  10/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car loan with Sharonview credit union was refinanced in October 2020. There was a small balance which I paid in February 2021, due to my miscalculation of the pay off amount. Last month I received noticed that my title had not be received by the bank that refinanced the loan. As a result my interest rate was changed to personal loan with a rate of 15% when my car loan rate was 5%. I contacted Sharonview multiple times and was told that the title had been sent. I called the last time and was told that due to an old checking account which was unaffiliated with my car loan that my title would not be released. The car loan has been satisfied. I have not received any notification from the credit union that my title was not being released prior to my notification for the bank that refiinanced the loan. The back of the check stated that upon the loan being closed, the title would be released ot the new bank which Sharonview did not comply. I would like the lien released on my title or provide proof where I agreed that my title could be held if there was issue with another account.

  Business response

  11/03/2023

  Sharonview has reviewed this member's complaint and determined that the member has an outstanding balance that needs to be paid before the title can be released. Please call into the ************************ at ************ for further guidance.

  Customer response

  11/03/2023

   
  I am rejecting this response because: my car balance has been satisfied which was confirmed at a branch location in ************, **. Please provide details of my car loan having a balance. My credit report also reflects the car loan balance as paid and closed. 

  
  

  Business response

  11/06/2023

  The member has an outstanding balance from a charged off checking account. According to our Cross Collateralization policy, this balance needs to be paid off before the auto title can be released. Please call into our ************************ at ************ for further assistance. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩