Reviews

If I could give less than a 1 star review, I would. This company is responsible for managing my community, and after 10 years of living in my community I can safely say, they simply do not care about the overall condition of our properties. For years, general preventative maintenance and yearly upkeep has been forgotten about and not completed. Now, they are giving us an ultimatum to either pay an extra $500 MONTHLY, on top of the $250 monthly payment we are already making. Or we vote to remove their duties to maintain and repair our properties, which in turn puts the responsibility on the homeowners, but still pay $250 a month? Instead of gradually raising the monthly costs to accommodate for the aging properties that need more maintenance(which, keep in mind, they havent been properly maintained from the start) we now have to pay an extra $500 a month for them to, maybe, start doing what they should have been doing all along. I am disgusted and fed up with this property management company. I highly recommend looking elsewhere if you are looking for a company to maintain your property. And I hope one day they are held accountable for all the wrong they have done.

As an agent for the Association, our role is to provide advice and insights to assist the Board of Directors in setting the community budget. The Board of Directors holds the authority to propose and finalize the budget, which must then be ratified by the Association. Items such as preventative maintenance and yearly upkeep are line items in the budget each year.While working with the Board on the 2025 budget, a shortfall was identified. To address this, the Board of Directors collaborated with the Community Manager to gather feedback from the community through a recent survey. This feedback will be crucial in helping the Board make informed decisions.At this time, no final decisions have been made regarding the 2025 budget. The Board will carefully review the survey results, along with other factors, before proposing a final budget.

Our ****************************** in ****, **) Kuester ** and Assistant ** both resigned last year. The ** was accused by the *** of improper check signing after the Assistant, who was acting as project manager for a $240,000 Pavilion (consisting of just 6 support beams, a roof, and some electric work) never hired the required by Law **. There is much more to list for reasons why I cannot recommend them.Most recently, I have been told that this company applied for and received almost TWO MILLION dollars in forgiven PPP loans. *** management never in my community stopped during the pandemic. They were still receiving their contracted funds. If this is FRAUD, then it trickles down from the top at this company. I hope that the *** investigates their application and that they are forced to return any money that they took improperly!

In response to the concerns cited in this complaint, we feel it is important to clarify the specific claims being made in relation to the management services currently being provided to the complainant's community as our team has worked with the community for several years and works hard to ensure we are providing great management services. Firstly, while it is correct that our General Manager resigned last year, it was due to a planned retirement. As communicated to the community before her departure, she provided an extended notice period and retired from our company, and your community, on good terms. Additionally, your community has not had an Assistant General Manager recently. Another team member did resign last year, but he also left on his own terms after providing proper notice. Even after his departure, he continued to offer limited services to the community until a suitable replacement was found, with approval from your ***** of ******************* the amenity upgrade project, including the construction of the new pavilion, Kuester Management Group has been working extensively with your ***** of ********* for several years. The project extended longer than initially planned due to unforeseen circumstances such as COVID-19, supply chain issues, and necessary changes. Throughout the project, we maintained close communication with the ***** and provided regular updates to the community.Kuester Management Group did participate in the Federal PPP program during COVID-19, as many small businesses did. We fully complied with all PPP regulations and did not provide fraudulent information. While services continued in your community during the pandemic, we had to make several adjustments due to federal regulations that restricted travel, prohibited gatherings, and required the closing of public spaces such as pools and clubhouses. It is important to note that Kuester Management Group serves over 200 communities, and the impact of these regulations varied across different communities. The fact that you did not notice a change in service during COVID-19 is a testament to our team's hard work and dedication to ensuring the safety of our valued clients and employees while continuing to provide the best possible service.As you are aware, our team has a ticket tracking system that ensures each homeowner inquiry is properly responded to and our team is committed to addressing any questions or concerns you may have. Should you have additional questions or concerns, please reach out to us directly and we will be happy to assist.

Kuester Management is awful as they do NOTHING!!! Our community is so ill-run that they say our HOA doesn't have enough money to water our lawns -- a service we have been paying for over 10 years, and still pay for, and now our lawns are dying. If you email a work order or regarding an issue, nothing is done. If they approve a work order, they still don't do anything, and they will eventually close it without doing anything. They will send an auto-reply asking you to rate what they did, without doing anything. In addition to high dues, we are forced to pay additional thousands because they cannot manage any community properly. They are incompetent and should not be allowed to do business.

Thank you for reaching out regarding your concern. As an agent for your community, Kuester Management Group does not make financial decisions for your community, only your ***** of ********* has that authority. Financials are reviewed at every annual meeting and posted to the web portal every month on or around the 15th. There has been substantial communication with the neighborhood regarding various issues that have cost the *** unexpectedly. Unfortunately, your *** has expenses that are beyond what is funded by your dues. The current financial position isnt something created by the current *****. Its something that has built over the years and a result of several unexpected issues, generally because of nominal, if any, increases in dues in order to try and keep you, the membership, happy. Ultimately, its led to a lack of funding and the need for special assessments and dues increases.Regarding your submitted work orders, these work orders were from a time period where your community was transitioning to a new Community Manager. The previous Community Manager sent the work orders to the landscaping vendors on the same day you submitted them in October. When the new Community Manager took over the property she was under the impression they had been completed, which was incorrect. Our Director of Management will be further investigating your work orders submitted to try to identify steps to resolve concerns and also address them with team members. He will provide this information as he continues the conversation already in progress.

From the moment we engaged with Kuester Management, the level of professionalism and responsiveness was severely lacking. Communication was consistently delayed, and our concerns were often met with indifference or brushed aside altogether. It was disheartening to witness their lack of commitment to addressing homeowners' needs promptly and effectively.Maintenance and upkeep of our community were equally disappointing under Kuester Management's supervision. Basic amenities like the swimming pool, clubhouse, and landscaping were neglected, giving our neighborhood a neglected and unkempt appearance. Requests for repairs or improvements were met with excuses and unnecessary delays, leaving homeowners frustrated and feeling disregarded.Furthermore, the financial management aspect was a source of constant frustration. Kuester Management exhibited a lack of transparency when it came to financial matters, making it difficult for homeowners to understand where their hard-earned money was being allocated. Budgets were poorly managed, resulting in unexpected assessments and fee increases that were not adequately justified.Perhaps most concerning was the apparent lack of accountability and oversight within Kuester Management. Homeowners' concerns were often met with deflection or blame-shifting, leaving us feeling unheard and undervalued. It was clear that our community's best interests were not their top priority.Given these ongoing issues, I strongly advise homeowners in ********* to explore other reputable community management companies. Seek out organizations that prioritize clear and timely communication, demonstrate a commitment to maintaining and enhancing community amenities, and exhibit transparency in financial management. Your home and investment deserve a management company that truly cares about the well-being of its residents.

Based on the information provided within the review, we cannot identify the individual leaving the review as a homeowner within our systems. We cannot respond to the complaint without knowing which ********************** the reviewer resides in. If this information is supplied we can further investigate the complaint.

As a homeowner within a community that was formerly managed by Kuester, I must express my utmost disappointment and frustration with their services.Over time, it had become abundantly clear that Kuester's unfair and negligent practices directly led to the deterioration of our community and had a detrimental impact on homeowners and their investments.One of the most glaring issues we had faced was the significant increase in HOA fees, without any corresponding improvement in the services provided. It is deeply concerning that Kuester has failed to fulfill their contractual obligations, leaving homeowners to bear the burden of paying exorbitant fees without receiving the benefits they were promised.We experienced a revolving door of Community Leaders who spent too much time lying, gaslighting and deflecting, and specifically ******* and ******, were terrible, and cannot fathom how this company employs them.Furthermore, the mismanagement of funds by Kuester had essentially pushed our community towards financial insolvency. It was distressing to witness the gradual bankruptcy of our community due to their irresponsible financial decisions and lack of transparency. Homeowners entrusted them with the responsibility of managing our finances, and they have failed us in every aspect.The lack of communication and responsiveness from Kuester further exacerbated the issues we faced. Numerous attempts to reach out to them for clarification or resolution were met with indifference and disregard. It was disheartening to see a community management company seemingly unconcerned about the well-being and satisfaction of its residents.The overall impact of Kuester's practices has been the rundown of the community and the jeopardization of homeowners' investments. The neglect and mismanagement created an environment of frustration, distrust, and financial strain, leaving many homeowners feeling trapped and helpless.

Dear *****,Based on the information provided in your BBB review, we are not able to identify the community you are referring to based upon the information you provided in the review. When searching our systems, we were unable to locate a homeowner account that is associated with your name. If you can please provide us with more information we will research this issue and provide a response.

This happened on the *************** Common Ground: This happened to my husband. Emails were sent several times, a letter was also sent to the Kuester Group. My 5 year old grandson was attacked by ants, he ran to help him so therefore he got attacked also. He started feeling bad, and immediately they left and drove to his house in a golf cart. My grandson ran in and told my me what happened. I ran out and she found me unconscious and stopped breathing. He was Unresponsive so she called 911. She did what she could to help me till the *************** and Ambulances arrived. They bagged me, and shocked my heart. he died! Luckily they were able to revive him.The many ant bites I received caused me to go into anaphylactic shock causing a heart attack. They rushed him to Atrium Health where he was treated and released after 3 days. I asked them that they pay the remaining balance of my medical statements. One is for ***** and the other is for ********. Not a huge amount!I corresponded with **************, who sent the request to their Community Management Team. I also got an email from ***************************, I sent an email to *********************** but no response from her. *************************** said they are not responsible for what happened on the common area, its consider a wild area. No signs were posted, nothing!! Then she tells me that she has to contact their attorney before they can release any information regarding their rules. I do know they should be thankful he did not die!

Dear ******,We are very sorry to hear about the medical issues you encountered. After reviewing our records, we were able to locate a couple communications regarding the instance from 2021 and 2022. In October 2021, the homeowner reached out to our team regarding the fire ants. Our team member created a work order in our system as the homeowner requested that the area be treated for fire ants after his father and grandson were bitten. The Community Manager responded back informing the homeowner that the *** could not treat the area due to the ********** of ************* Regulations. This area could not be treated with pesticides as there is a possibility of the chemicals entering the waterway and the pond is a direct water way that connects to creeks that lead out of the community. We have no further record of communication after the email to the homeowner regarding this topic.In February 2022, we received an inquiry requesting the *** pay for unpaid medical bills associated with treatment. This communication did not come from the homeowner, it was from the father. The Community Manager responded back stating the *** is not responsible for ant bites that were received on the Common Area in the community. The common area within the community is considered a wild area, therefore is not maintained for fire ants. The Community Managers response informed the individual that this would not be covered by the ***. Based on that follow-up response, the Community Manager was asked to supply a copy of the deed restrictions for the community. The Community Manager responded back to the individual stating that all homeowners in the community have a copy of the governing documents, but she was unable to share the documents with a non-homeowner. The address of the Grandson was also requested to verify that he was a guest in the community. Our records do not indicate that the requested information was ever received as we have no further communications regarding this topic after the email sent on February 3, 2022.It should further be noted that as an agent for the Association, Kuester Management Group does not have the ability to make decisions. This ability lies solely with the ***** of ********** If you would like Kuester to present this to the ***** of ********** please submit a request in writing to ********************************** and we will provide the information to the ***** of ********* for review. Please note that the ***** of ********* do have a fiduciary responsibility to the community to only spend funds on items they are responsible for in the governing documents, and treating for Fire Ants is not part of the landscaping responsibilities for the Association, therefore it is unlikely that the ***** of ********* will approve any requests to cover the cost associated with the medical issues.

Unfortunately, Keustar Management manages my house hoa, and it has been like dealing with zombies. We were given a photo to cover up the decorative rock on one side of our house, which we did. The following month, we got a $1000 fine for having rock used for drainage in a 1'x1' area on the other side of the house. *********** and then show photos to have the fine removed. The following month, a lawyer is trying to collect the fine plus another $1000. It is the worst customer service ever and should be reported to the state for predatory practices.

Dear ******,After investigating the situation in the complaint and talking to the On-site Manager, I reached out to provide you an update. Kuester Management Group does not have the authority to waive fines or fees for homeowners, only the ***** of ********* for your community has that authority. Multiple letters were sent regarding the violation, including a hearing notice to discuss the violation with the ***** of *********. You didnt attend the hearing and notify Kuester that the violation was fixed, therefore the fines were placed on the account based upon the decision of the ***** after the hearing date. In October we received communication from you stating the violation was fixed and at that point our team visited your home and closed the violation. During the phone call we requested that you submit an official request in writing to be presented to your ***** of ********* for the waiver of the fines. This was received and sent to your ***** of *********. After the ***** renders a decision, our team will communicate the results.

My community is managed by Kuester Management Group and I have not had a pleasant experience working with them in any situation. I have had an open service request for over a year, and have been told conflicting information by every individual I have spoken to. It is frustrating to know that I diligently pay my *************** every month and I cannot get the proper resolution to my problems. Either there is a complete breakdown in communication between the Kuester workers or they will blatantly lie to their customers, which I am sure it is the latter. *** is the worst property manager I have ever worked with, and her poor leadership is seen in the way updates are provided to homeowners. After attending the quarterly HOA meeting, I am not the only one with these concerns which baffles me. How is Kuester still in business? Dealing with this HOA management company is making me question if I want to stay in this community or have to deal with any HOA in the future. If your community is thinking about utilizing Kuester's services, please advise against it.

We are sorry to hear that you are not satisfied with the service we provided as we always strive to provide an excellent experience! We want to assure you that our team members always provide truthful information while speaking with homeowners. After researching your complaint there was some miscommunication within our team regarding the approval of the work order, we apologize for the miscommunication but please be assured that this is being addressed from a training perspective internally with multiple team members. After identifying that you were provided inconsistent information, your Community Manager reached out to provide clarity on the situation.Our research indicates that your concern was shared with our team about 1 year ago and the concern was shared with the landscape vendor within one week. The previous landscaper did not address the concerns, along with many others, during the time they were with the community. Their lack of properly handling the communitys landscaping concerns is what lead to replacing them as a vendor within the community. Per our records, the new landscaper provided information to the ***** of ********* to review for consideration. While this topic has been discussed by the ***** multiple times, we have not received a formal decision. Our community management team was under the assumption that the ***** of ********* were talking directly to you regarding the situation. We understand your frustration with the delay in addressing your issue, but please be aware that Kuester Management Group does not have the authority to approve without the ***** of ********* consent.Based upon the feedback provided from the Community Manager after your conversation, we believe that you have been provided the information you are seeking. If this is not the case, please email us at ********************************** so we can ensure we can work towards resolving your issue.

We are sorry to hear that you are not satisfied with the service we provided as we always strive to provide an excellent experience! We want to assure you that our team members always provide truthful information while speaking with homeowners. After researching your complaint there was some miscommunication within our team regarding the approval of the work order, we apologize for the miscommunication but please be assured that this is being addressed from a training perspective internally with multiple team members. After identifying that you were provided inconsistent information, your Community Manager reached out to provide clarity on the situation.Our research indicates that your concern was shared with our team about 1 year ago and the concern was shared with the landscape vendor within one week. The previous landscaper did not address the concerns, along with many others, during the time they were with the community. Their lack of properly handling the communitys landscaping concerns is what lead to replacing them as a vendor within the community. Per our records, the new landscaper provided information to the ***** of ********* to review for consideration. While this topic has been discussed by the ***** multiple times, we have not received a formal decision. Our community management team was under the assumption that the ***** of ********* were talking directly to you regarding the situation. We understand your frustration with the delay in addressing your issue, but please be aware that Kuester Management Group does not have the authority to approve without the ***** of ********* consent.Based upon the feedback provided from the Community Manager after your conversation, we believe that you have been provided the information you are seeking. If this is not the case, please email us at ********************************** so we can ensure we can work towards resolving your issue.